McDonald's
5004 State Hwy 121, Plano
(972) 668-4040
Recent Reviews
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Miss Tequila that took my order was a breath of fresh air. She was thorough, attentive, super kind, professional, and the interaction really made my day. 🎉🎉🎉🎉
Atmosphere: 5
Food: 5
Service: 5
Food I have no complaints but this is the second time I’ve gotten my order with an item missing. Not sure if it’s because I’m going to the drive through late at night but my order is not a crazy amount but its just ridiculous at this point.
Atmosphere: 1
Food: 5
Service: 1
Good, but there was no water in the washroom
Atmosphere: 1
Food: 3
Service: 4
I went today to the drive true the store manager was way to rude taft I dont know her name she refuse to give me her name, she is ver unprofessional really poor customer service I don't recommend it
Service: 1
Don’t come to here , bad food , bad attitude
Atmosphere: 1
Food: 1
Service: 1
So unpleasant and unkind experiences, our family was waiting on our order for more than 30min. in the store and the staffs were chatting in the kitchen without paying any attention on our order.. when I wanted some female staff to check with my order, she did not say anything and just turned back which I thought was so rude and unpleasant. And the other woman seemed manager said to me she was sorry with some chuckles which I couldn't get any sincere apologies from her. How could this be made up for my cooled down foods. So unpleasant
Atmosphere: 1
Food: 3
Service: 1
There is an employee who is named Robert who is the best of the best! He makes me go drink coffee in the mornings just to see him.
Atmosphere: 5
Food: 5
Service: 5
Terrible service, they took forever to give me my order, and when I got home I realized they didn't give me my complete order; I was missing a burger (double cora) and an order of fries
Atmosphere: 1
Food: 1
Service: 1
My favorite McDonald's location. Busy enough for my food to be hope 95+% of the time
Food: 4
Service: 4
The person took a long time to make my small order and my caramel frappe is basically a coffee flavored snow cone.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
McFinger Licking Good
Atmosphere: 5
Food: 5
Service: 5
The manager Emily helped me out !
Atmosphere: 5
Food: 5
Service: 5
The manager Emily helped me out, she’s great!
Atmosphere: 5
Food: 5
Service: 5
Today I visited this place. Order: 2 burgers, fries, and a pie. Out of the two burgers that were served, not a single one was what I ordered. The second burger with fish was old and almost cold, so I went to have it replaced. After waiting a few minutes, I did receive a new “fresh” burger. The bun was indeed fresh, but the fish patty was very dark in color, which makes me think the oil in the fryer was old and burnt.
When I returned to eat the second burger, I realized it was not the one I ordered at all. I had to replace it again. They finally gave me the correct burger, but when I started eating it, it was completely soaked in grease (I think they didn’t drain the fat after taking the meat off the grill). The burger was also poorly assembled: everything was falling apart and sliding out — which shouldn’t happen.
This was a terrible experience. None of the staff apologized or tried to fix the situation in any way. I am completely disappointed and do not recommend this place.
To be fair, the dining area and restrooms were clean — the woman who was taking care of the cleaning was outstanding. Only because of her I am giving a slightly higher rating than the lowest possible.
Atmosphere: 2
Food: 1
Service: 1
Only reviewing last night’s experience. We ordered two Buffalo Ranch Chicken sandwiches, and while everything else on the sandwiches was correct, they made them with hamburgers patties. This is your ADVERTISE & new “special” menu item, how do you get the wrong protein on it? Additionally, we placed a mobile order, waited thirty minutes for them to bring it curbside, and I finally had to go in to pick it up. Lastly, no one would answer the phone, either at the location or the main customer service number.
Atmosphere: 4
Food: 1
Service: 1
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