McDonald's
400 Jupiter Rd, Plano
(972) 509-0535
Recent Reviews
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Good visit no complaints đ
Atmosphere: 4
Food: 4
Service: 4
This McDonaldâs has the slowest drive-thru. I almost always have to wait 3-5 minutes for someone to acknowledge I am at the speaker. Iâve even had to drive up to the window after waiting for so long, because nobody responds. Last night was no exception. After waiting for several minutes for someone to acknowledge me, it took an additional 13 minutes (from 8:22 to 8:35) to get from the speaker to get to the window to get my food. I wish I could say this was an exception, because they were busy, but it happens even when there is hardly anyone in line (or inside). I have given this location too many opportunities to waste my time. From now on, I will drive an extra few minutes to go to a different mcdâs.
Food: 4
Service: 1
That place was getting slammed but the crew were staying chill even when dealing with unnecessarily angry customers. And the food was great! I made a mobile order and they had it ready within a few minutes.
Atmosphere: 3
Food: 5
Service: 5
Eventually, youâll get your food. Sometimes even without waiting at the Reserved spot. I did see people going straight through. Maybe itâs harder to make the burger without onions.
Food: 3
If your ice cream machine is broken or you can't fulfill the order, cancel before wasting an hour of my time
Messed up my order and when I got home and found it. Called back several times with no answer!
Person taking out order was talking to multiple people at the same time. Not very friendly.
Atmosphere: 1
Food: 1
Service: 1
Waited so long while theyâre just talking , and Iâm still waiting
Atmosphere: 1
Food: 1
Service: 1
Ordered egg mcmuffuin instead got sausage mcmuffin. I was looking foreward to the Canadian bacon not sausage.
The mccafe machine works after midnight in a 24/7 store while other stores take it apart to clean it around 9 and stop serving mccafe's 4 hours before closing at 1am
Atmosphere: 5
Food: 5
Service: 5
Great location. It was really cool to see a play place on site!
Restaurantji Recommends
Service is super fast and the food is fresh. My favorite spot for breakfast.
Atmosphere: 5
Food: 5
Service: 5
It STANK golly!
Atmosphere: 1
There are no cashiers, they direct everyone to order at kiosks. I placed a mobile order for curbside pickup, I arrived and checked in in the app, and 15 minutes later still didnât have food. I went inside to talk to a cashier, and had to wait to talk to a cook since they do not have cashiers. They told me I had never checked in in the app, which I did.
Atmosphere: 1
Food: 4
Service: 1
This is literally the best McDonald's in Texas. Drive through is extremely efficient and stays on point. Be smart, use the app to order before you get there, you'll get rewards!
Atmosphere: 5
Food: 5
Service: 5
Placed an order on the app 30 minutes before breakfast was to be served. I pull up to drive thru and immediately an told that it will be 15 minutes before they could help me since they were changing over for breakfast. I was trying to tell her I ordered through the app. She never came back.
I pulled up to window and she then says she never received the order, and to cancel it. I advised her that it has already went through and won't allow me to cancel. She then starts she didn't receive. The 2nd lady them tells me to get a refund I must contact the app? The app specifically states to contact the store. I pull back around then I am told that the system is down and I will be refunded. This whole process took an whole hour or more. Several customers pulled off during this time.
At this time I still haven't received a refund. Funny how they can take your money but not give it back.
Lesson learned. NEVER GO TO THIS ESTABLISHMENT!!
Glad my cousin is an attorney. Will be taking legal action. This was totally unprofessional.
Atmosphere: 1
Service: 1
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