McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
6201 Independence Pkwy, Plano
(972) 618-6627
About McDonald's
Customers' Favorites
McDonald's Reviews
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Horrible customer service and food. At the drive-through I was constantly telling them I could not hear them and they assured me they had my order correct even though I told them it was wrong on the screen. When I got to the window they repeated an incorrect order back to me. The manager wanted to argue with me about what I had ordered. When I finally received my order I drove off without checking, which is my own fault because my order was completely burnt and wrong.
Ratings
Menu
Hours
| Monday | 5AM - 11PM |
| Tuesday | 5AM - 11PM |
| Wednesday | 5AM - 11PM |
| Thursday | 5AM - 11PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 5AM - 11PM |
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McDonald's is a popular choice for many, with quick and easy drive-through service. The staff is known to provide excellent customer service, such as gifting meals and promptly correcting any order mistakes. However, some customers have found the fries to be overly salty on occasion. The drive-through experience is generally efficient, and the staff is friendly and attentive.
The restaurant has a modern and new interior design, but some customers find it less user-friendly compared to the previous layout. The open counter has been replaced with a solid wall, making it more difficult to interact with the staff. The color scheme is less vibrant and inviting, which may impact the desire to dine in.
Customers have reported mixed experiences with the self-serve drink station, as one customer found the Dr Pepper connected to the DIET DR PEPPER line, which they found unacceptable. The manager's ability to communicate in English has also been a concern for some customers.
Despite these issues, the restaurant has received positive feedback about the fast and friendly staff, as well as the enjoyment of the play area by children.