Asked for a double cheeseburger meal and a 4 piece nugget. Lady couldnt understand and kept putting 4 piece Happy meal. No worries she fixed it! I now have a 10 piece nugget meal and a 4 piece side of nuggets. Great job
Atmosphere: 2
Food: 2
Service: 2
Florance Ho
I am a regular customer at your location and order from this branch almost every day. I have never had any problems in the past. In fact, I would like to sincerely appreciate one of your team members, Maryam, for her excellent customer service. She is always professional, kind, and helpful — truly a great lady and an asset to your team. However, this morning I had a very disappointing experience. I went in to pick up my mobile order and tried to show the staff my order confirmation, the delivery address, and even the location of the McDonald’s itself. Unfortunately, the shift manager, whose name was Cory, couldn’t locate my order and refused to give it to me. Not only was she unhelpful, but she also spoke to me in a rude and unprofessional way. It felt like she didn’t know how to provide proper customer service, nor did she seem to speak English well enough to handle the issue. When I asked for the manager’s contact number, she refused to provide it and just pointed at the receipt. This is not the kind of service I expect from McDonald’s. Customers, especially daily loyal ones, deserve to be treated with respect and professionalism. People like Maryam, who know how to interact with customers, should be given more responsibility and better positions — not someone who clearly lacks the ability to deal with customers in a respectful and helpful way. I hope you will take this complaint seriously and look into the matter. Thank you for your time.
Hayley Fetterolf
They don’t acknowledge you at all at the front counter. I tried to use kiosk first and it didn’t even have the number things and it wouldn’t print out my receipt. I went to counter to get my receipt so I could get my order number and no one acknowledged me for 15 mins. They had no ice in the drink machine. When she finally helped me she said “ do you really need it “ about my receipt and I was like yeah… so I know which order is mine. My son had to wait addition 10 mins to ask for one more bbq sauce. All of them have AirPods in. Horrible service.
Atmosphere: 1
Food: 2
Service: 1
WRXITH
soooo bad, they barely even pick up the phone and serve things that fell on the ground.once you order, no refunds. they rather see you burn in hell. Manager replied with “like I give a shit” when I asked for my order
Atmosphere: 1
Food: 1
Service: 1
Yasmin Shaikh
Always good
Atmosphere: 5
Food: 5
Service: 5
Carlos Gonzalez
Pretty empty at 8:30 pm. Ordered via the mobile app and the food was made fresh.
Atmosphere: 5
Food: 5
Service: 5
Wade's video library
There should be a requirement where managers must speak English reasonably well. This was the case for me, thankfully. The Dr Pepper at the self serve drink station was connected to DIET DR PEPPER!! The person who made this VERY STUPID MISTAKE SHOULD BE WRITTEN UP!! LEARN HOW TO READ THE LABELS, AND PAY ATTENTION WHEN CONNECTING A NEW BOX OF SYRUP TO THE LINES OF THE SODA FOUNTAIN SYSTEM!! HAVE SOMEONE ELSE DO THIS IF YOU DON'T KNOW WHAT YOU ARE DOING!!!
Atmosphere: 3
Food: 5
Service: 3
ryland etten
This location is 0/6 on getting my girlfriend and I’s orders right. You might be thinking to yourself, 0/6? Why keep going? Well, we kept telling ourselves that if we made our orders simpler, there wouldn’t be issues. Unfortunately every time they still messed it up, and the final straw was ordering a hot latte, receiving it in the “hot coffee” cup, and it being a cold latte that seemed to have been sitting out for some time. There was also no line whatsoever so there wasn’t any urgency or rush to get the order out, yet with many people in the kitchen it still took them several minutes to bring us the aforementioned cold drink. We will never go here again, as they’ve burned through more than enough good will.
Atmosphere: 1
Food: 1
Service: 1
Aaron
Can you please tell your staff that when someone uses the self service and gets a a tent they must being the order to their table!!
Service: 1
Phil Seo
They constantly mess up orders by forgetting your items. AVOID AT ALL COST!
Asked for a double cheeseburger meal and a 4 piece nugget. Lady couldnt understand and kept putting 4 piece Happy meal. No worries she fixed it! I now have a 10 piece nugget meal and a 4 piece side of nuggets. Great job
Atmosphere: 2
Food: 2
Service: 2
I am a regular customer at your location and order from this branch almost every day. I have never had any problems in the past. In fact, I would like to sincerely appreciate one of your team members, Maryam, for her excellent customer service. She is always professional, kind, and helpful — truly a great lady and an asset to your team.
However, this morning I had a very disappointing experience. I went in to pick up my mobile order and tried to show the staff my order confirmation, the delivery address, and even the location of the McDonald’s itself. Unfortunately, the shift manager, whose name was Cory, couldn’t locate my order and refused to give it to me.
Not only was she unhelpful, but she also spoke to me in a rude and unprofessional way. It felt like she didn’t know how to provide proper customer service, nor did she seem to speak English well enough to handle the issue. When I asked for the manager’s contact number, she refused to provide it and just pointed at the receipt.
This is not the kind of service I expect from McDonald’s. Customers, especially daily loyal ones, deserve to be treated with respect and professionalism. People like Maryam, who know how to interact with customers, should be given more responsibility and better positions — not someone who clearly lacks the ability to deal with customers in a respectful and helpful way.
I hope you will take this complaint seriously and look into the matter. Thank you for your time.
They don’t acknowledge you at all at the front counter. I tried to use kiosk first and it didn’t even have the number things and it wouldn’t print out my receipt. I went to counter to get my receipt so I could get my order number and no one acknowledged me for 15 mins. They had no ice in the drink machine. When she finally helped me she said “ do you really need it “ about my receipt and I was like yeah… so I know which order is mine. My son had to wait addition 10 mins to ask for one more bbq sauce. All of them have AirPods in. Horrible service.
Atmosphere: 1
Food: 2
Service: 1
soooo bad, they barely even pick up the phone and serve things that fell on the ground.once you order, no refunds. they rather see you burn in hell. Manager replied with “like I give a shit” when I asked for my order
Atmosphere: 1
Food: 1
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Pretty empty at 8:30 pm. Ordered via the mobile app and the food was made fresh.
Atmosphere: 5
Food: 5
Service: 5
There should be a requirement where managers must speak English reasonably well. This was the case for me, thankfully. The Dr Pepper at the self serve drink station was connected to DIET DR PEPPER!! The person who made this VERY STUPID MISTAKE SHOULD BE WRITTEN UP!! LEARN HOW TO READ THE LABELS, AND PAY ATTENTION WHEN CONNECTING A NEW BOX OF SYRUP TO THE LINES OF THE SODA FOUNTAIN SYSTEM!! HAVE SOMEONE ELSE DO THIS IF YOU DON'T KNOW WHAT YOU ARE DOING!!!
Atmosphere: 3
Food: 5
Service: 3
This location is 0/6 on getting my girlfriend and I’s orders right. You might be thinking to yourself, 0/6? Why keep going? Well, we kept telling ourselves that if we made our orders simpler, there wouldn’t be issues. Unfortunately every time they still messed it up, and the final straw was ordering a hot latte, receiving it in the “hot coffee” cup, and it being a cold latte that seemed to have been sitting out for some time. There was also no line whatsoever so there wasn’t any urgency or rush to get the order out, yet with many people in the kitchen it still took them several minutes to bring us the aforementioned cold drink. We will never go here again, as they’ve burned through more than enough good will.
Atmosphere: 1
Food: 1
Service: 1
Can you please tell your staff that when someone uses the self service and gets a a tent they must being the order to their table!!
Service: 1
They constantly mess up orders by forgetting your items. AVOID AT ALL COST!
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
They scammed me and didnt give ne my medium fries
Atmosphere: 1
Food: 1
Service: 1
Order from kiosk and order delivered quickly, accurate and with a smile.
Atmosphere: 3
Food: 3
Service: 5
Nice people
Atmosphere: 4
Food: 4
Service: 4
Orally orgasmic..... Physically phonetic.... Emotionally erotic and erotically emotional. (Psst!! Try the family bathroom 😜)
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Mcchicken, Bacon Egg & Cheese Biscuit, Egg Mcmuffin, Mcdouble
Staff is rude ignores you when you ask for sauce doesn’t give you the things that you paid for and act annoyed at your existence
Atmosphere: 1
Food: 3
Service: 1
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