If I could give this McDonald’s zero stars, I absolutely would.
Let me set the scene for you. I pull up, ready to place my order I start talking,when suddenly the manager—yes, the MANAGER—starts taking someone else's order who came AFTER me in the other lane. Um, excuse me? Since when do we skip the line in the fast food hierarchy? After three painfully awkward minutes of being blatantly ignored, I finally tell them I’ll pull up to the window
I’m thinking, "Alright, maybe she’s having an off day," but no, it gets worse. I pull up to the window, expecting professionalism, but instead, she interrupts me again to take the next car's order WHILE I’M MID-CONVERSATION. Like, girl, multitasking is cute, but ignoring your current customer for the next one is not a skill—it’s just rude.
So, I politely (but firmly, because I’m no pushover) ask her, “Are you seriously the manager?” And surprise, surprise, she says yes. I let her know her behavior was unprofessional and absolutely not what I’d expect from anyone in customer service, let alone a manager. Her response? “I’m sorry, here’s a medium water for free.”
Now, let me pause for dramatic effect. MEDIUM WATERS ARE ALREADY FREE. Like, is this a joke? I ask her to upgrade it to a large water as a bare minimum apology, and she has the audacity to say, “No, you’d have to pay for that.” Are you kidding me? Sis, at this point, just hand me my sad, free water and let me leave with what’s left of my dignity.
This is hands-down the worst McDonald’s experience I’ve ever had, and trust me, I don’t have high expectations for fast food. Customer service can make or break a business, and guess what? Y’all are broken. This was my most convenient McDonald’s, but I will gladly go out of my way to avoid this trainwreck of a location from now on.
To the manager who made this mess: I think she said Maria? Some Mexican M name, (I’m Mexican btw… this women doesn't represent us)Sweetie, if you can’t even handle waters and basic customer respect, maybe management isn’t for you. Do better.
Atmosphere: 1
Food: 1
Service: 1
Nicole Lewis
The inside of the restaurant was closed, and the drive-thru experience was extremely frustrating. The employee taking orders had significant difficulty hearing us, even when we spoke loudly. Despite our efforts, she repeatedly asked for our order. Unfortunately, this resulted in us not being able to get my daughter her Happy Meal.
Atmosphere: 1
Food: 1
Service: 1
Connie Threadgill
Unbelievable! Do not bother replying to this review ! Most Absurd experience!
If you have no CO2!! Then tell us at the time we are ordering drinks !
Unbelievable! And why are employees wearing shirts that don't cover their stomachs ! Just disgusting!
She thought this was funny and had the nerve to tell me some people like drinks with no CO2! Oh go send that nonsense in a different direction!
This was an awful experience to pull this nonsense! It is not funny at all and I don't appreciate your team waisting my time and not informing me the machine was broke!
This should not be legal to pull this nonsense!
Atmosphere: 1
Food: 1
Service: 1
santa kaks
Too .uch
Too much waiting at drive through?
drive through
.mostly at night
Atmosphere: 5
Food: 4
Service: 3
Randall Akin
May as well call it a Bacon Flavored Bagel! How do they even cut bacon that thin??
Atmosphere: 4
Food: 3
Service: 5
LaKendra Johnson
Picked up my mobile order and rushed to work without checking it for accuracy. I’ve posted pictures of what I ordered vs what I received. I don’t eat pork and I didn’t want eggs. They gave me what they wanted me to have instead of what I wanted.
Atmosphere: 4
Food: 1
Service: 1
Angela Cassidy
DO NOT USE CURBSIDE PICKUP HERE. YOU WILL BE FORGOTTEN . 1 order of fries and I've been waiting over 10 mins. Watched a worker sweeping floors?. 10 cars go through the drive thru and in now having to go in myself
Food: 5
Service: 1
Lauren Elizabeth
came when the store should’ve been open and sat there in the drive thru at 6am when nobody else was in the drive thru and didn’t answer me
I go at 5:30 in the afternoon and when I order I tell them to give me 2 packets of mayonnaise and the answer is I owe it to you, I don't have mayonnaise and the treatment is very bad, very despotic and they are very slow to deliver the orders yesterday instead of coke they gave me another kind of drink and burnt bread
Atmosphere: 1
Food: 1
Service: 1
Vic Faraci
The counter is never attended. No one notices you're there. When they finally do, service is abrupt and robotic. If you order eat-in, you take a number to a table for the order to be brought. No one brings it. They keep yelling your order number and make you go get it yourself. Pretty shabby
Atmosphere: 3
Food: 3
Service: 1
Bobby Dick
They have remodeled in such a way as to make it less personal. I ordered in the app and they did not get order correct.
Atmosphere: 4
Food: 5
Service: 4
Wendy L
I ordered mcgriddle and they gave me mcmuffin, called the store and they want me to drive all the way back to refund! I made the payment via the app and they want to punish me for their own mistake?
Easy taking money via app but can't refund unless i am in person? Total bullshit
Had to wait on cold food!
Food: 1
Service: 1
Very rude service, I don't want to go back again
Atmosphere: 1
Food: 4
Service: 1
If I could give this McDonald’s zero stars, I absolutely would.
Let me set the scene for you. I pull up, ready to place my order I start talking,when suddenly the manager—yes, the MANAGER—starts taking someone else's order who came AFTER me in the other lane. Um, excuse me? Since when do we skip the line in the fast food hierarchy? After three painfully awkward minutes of being blatantly ignored, I finally tell them I’ll pull up to the window
I’m thinking, "Alright, maybe she’s having an off day," but no, it gets worse. I pull up to the window, expecting professionalism, but instead, she interrupts me again to take the next car's order WHILE I’M MID-CONVERSATION. Like, girl, multitasking is cute, but ignoring your current customer for the next one is not a skill—it’s just rude.
So, I politely (but firmly, because I’m no pushover) ask her, “Are you seriously the manager?” And surprise, surprise, she says yes. I let her know her behavior was unprofessional and absolutely not what I’d expect from anyone in customer service, let alone a manager. Her response? “I’m sorry, here’s a medium water for free.”
Now, let me pause for dramatic effect. MEDIUM WATERS ARE ALREADY FREE. Like, is this a joke? I ask her to upgrade it to a large water as a bare minimum apology, and she has the audacity to say, “No, you’d have to pay for that.” Are you kidding me? Sis, at this point, just hand me my sad, free water and let me leave with what’s left of my dignity.
This is hands-down the worst McDonald’s experience I’ve ever had, and trust me, I don’t have high expectations for fast food. Customer service can make or break a business, and guess what? Y’all are broken. This was my most convenient McDonald’s, but I will gladly go out of my way to avoid this trainwreck of a location from now on.
To the manager who made this mess: I think she said Maria? Some Mexican M name, (I’m Mexican btw… this women doesn't represent us)Sweetie, if you can’t even handle waters and basic customer respect, maybe management isn’t for you. Do better.
Atmosphere: 1
Food: 1
Service: 1
The inside of the restaurant was closed, and the drive-thru experience was extremely frustrating. The employee taking orders had significant difficulty hearing us, even when we spoke loudly. Despite our efforts, she repeatedly asked for our order. Unfortunately, this resulted in us not being able to get my daughter her Happy Meal.
Atmosphere: 1
Food: 1
Service: 1
Unbelievable! Do not bother replying to this review ! Most Absurd experience!
If you have no CO2!! Then tell us at the time we are ordering drinks !
Unbelievable! And why are employees wearing shirts that don't cover their stomachs ! Just disgusting!
She thought this was funny and had the nerve to tell me some people like drinks with no CO2! Oh go send that nonsense in a different direction!
This was an awful experience to pull this nonsense! It is not funny at all and I don't appreciate your team waisting my time and not informing me the machine was broke!
This should not be legal to pull this nonsense!
Atmosphere: 1
Food: 1
Service: 1
Too .uch
Too much waiting at drive through?
drive through
.mostly at night
Atmosphere: 5
Food: 4
Service: 3
May as well call it a Bacon Flavored Bagel! How do they even cut bacon that thin??
Atmosphere: 4
Food: 3
Service: 5
Picked up my mobile order and rushed to work without checking it for accuracy. I’ve posted pictures of what I ordered vs what I received. I don’t eat pork and I didn’t want eggs. They gave me what they wanted me to have instead of what I wanted.
Atmosphere: 4
Food: 1
Service: 1
DO NOT USE CURBSIDE PICKUP HERE. YOU WILL BE FORGOTTEN . 1 order of fries and I've been waiting over 10 mins. Watched a worker sweeping floors?. 10 cars go through the drive thru and in now having to go in myself
Food: 5
Service: 1
came when the store should’ve been open and sat there in the drive thru at 6am when nobody else was in the drive thru and didn’t answer me
Service: 1
Restaurantji Recommends
Great place to get a snack between jobs
Atmosphere: 5
Food: 5
Service: 5
I go at 5:30 in the afternoon and when I order I tell them to give me 2 packets of mayonnaise and the answer is I owe it to you, I don't have mayonnaise and the treatment is very bad, very despotic and they are very slow to deliver the orders yesterday instead of coke they gave me another kind of drink and burnt bread
Atmosphere: 1
Food: 1
Service: 1
The counter is never attended. No one notices you're there. When they finally do, service is abrupt and robotic. If you order eat-in, you take a number to a table for the order to be brought. No one brings it. They keep yelling your order number and make you go get it yourself. Pretty shabby
Atmosphere: 3
Food: 3
Service: 1
They have remodeled in such a way as to make it less personal. I ordered in the app and they did not get order correct.
Atmosphere: 4
Food: 5
Service: 4
I ordered mcgriddle and they gave me mcmuffin, called the store and they want me to drive all the way back to refund! I made the payment via the app and they want to punish me for their own mistake?
Easy taking money via app but can't refund unless i am in person? Total bullshit
Atmosphere: 1
Food: 1
Service: 1
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