Panera Bread
1900 Preston Rd Suite 101, Plano
(469) 467-7042
Recent Reviews
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I like the broccoli and cheddar soup š²
Atmosphere: 4
Food: 4
Service: 4
Ms.Gwen and Carolina were very helpful and so nice .explaining all the options that I had to choose from.
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly and as always great food
Atmosphere: 5
Food: 5
Service: 5
Nick pickle was so nice and helpful ! he was one of the nicest panera workers iāve ever met ! :)
Atmosphere: 5
Food: 5
Service: 5
Thank you for chipsš
The soup & sandwich special is a great price. Got the broccoli cheese soup and chicken salad sandwich.
My friend got the same.
Really had good service and great food
Atmosphere: 5
Food: 5
Service: 5
I would give 0 stars. The lady that was preparing food did not have gloves on and when I asked how can she make food without gloves, she grabbed one that fill on the floor and she started to make my sandwich with that dirty glove. I complained to her manager and then she started to speak in Spanish with anger she through the food and the dirty glove. I pick to eat in Panera because I trusted their hygiene standards but that trust was broken today.
I love the soup.
Quite and clean
Atmosphere: 5
Food: 5
Service: 5
I visited this Panera location on October 18, 2025 at about 8:19 a.m. After placing my order I asked to add a side of bacon. The employee said āno,ā and when I asked if it could be added to my previous order she said she couldnāt. I asked what I should do, and she told me Iād need to order something else, then get the bacon. When I asked for the manager (Carolina), she replied in a rude manner, telling me to āGoogle itā when I asked for the corporate number. I was disappointed by the poor customer service and would appreciate better training for how add-ons and manager interactions are handled.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I had parked my car to enjoy my time at Panera when I noticed a flat tire!
During my wait for help, an employee named āPickleā was hospitable and helpful.
He even said he would help if I couldnāt get help on the way.
Itās these little moments and actions that make this Panera wonderful!
Also, their kitchen sink cookie is divine!
Atmosphere: 4
Food: 5
Service: 4
I had just a drink ordered for rapid pick-up and received an email that my order was ready. It is totally fine to provide an empty cup on the counter so I can fill the drink myself upon arrival. At the minimum, please ensure the ordered drink readied is available at the dispenser before that email. The idea of rapid pick-up is a quick grab and go, not wait for the drink to be prepared and dispenser to be replenished after arriving. This is the first time I encountered this over numerous visits, but thought it would be good to remind to keep up with the quality of service.
Atmosphere: 5
Food: 4
Service: 3
Soups and Sandwiches šš
Atmosphere: 5
Food: 5
Service: 5
Service is extremely slow.
Ms. Harlen help us out with a smile and took the time to help us with our selections. Definitely enjoyed the meal and the customer service.
Atmosphere: 5
Food: 4
Service: 5
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