I’ve been really disappointed with this location lately. In just the past two days, I placed two separate pizza orders yesterday and both were canceled. Today, I placed another order and still haven’t received any updates or a delivery driver. I’ve always considered Papa John’s my go-to for great pizza, and this location used to be reliable, but the service has been slipping badly. I really hope things improve, because right now it’s making me not want to order here anymore.
Atmosphere: 1
Food: 1
Service: 1
Mark Steele
Not only did this store give my first order to the wrong person, but when I contacted them about the issue, they told me it wasn’t their issue. After trying to place another order, my order was cancelled by the store. I tried this twice more to see if the same thing would happen, and sure enough, more cancelled orders. When I tried contacting the store about the issue, they put me on hold immediately and refused to answer the phone. This happened around 10:30 pm prior to them being closed, and they seemed to close their store early. Would not recommend ordering from this location, and I hope the management knows that their store is robbing customers of their money by falsely stating their order went to someone else.
Atmosphere: 1
Food: 1
Service: 1
Laquisha Edwards
Generally, I experience great customer service from this location. Yesterday, I encountered an awful experience with a rude manager, by the name of Candice. This was my first time ever dealing with her. My pizza was over cooked with air bubbles and lack of cheese. I called to request another pizza and to have it delivered and Candice said in a rude tone, I’ll have to call you back about that and hung up. I called back to request a refund after that horrible experience and to request Corporate’s information and she stated they don’t have a Corporate because they are a franchise. Let’s see if I get a refund in a few days. Stay away on the nights Candice is there!!!
Atmosphere: 1
Food: 1
Service: 1
Michael Phipps
I pre-ordered some pizza's for my company team build. Ian and Chris (I believe) were very helpful and accommodating. Even gave me a bag to keep the pizza's hot. Thank you for going the extra mile to make this order easy for me!
Atmosphere: 5
Food: 5
Service: 5
Abhishek Suryanarayanan
Love the pepperoncini!!
Food: 4
Service: 5
Lakshmi Prabhakar Koppolu
Superb taste. They just need more publicity
Jeff W
Ordered online, and the food was really good. They were pretty busy, so there was a bit of a wait, which was understandable. The guy at the front counter seemed a little flustered, probably from the rush. I ordered extra sauce, but one of the cups was only filled halfway instead of full. Not a huge deal, but a small detail that could be improved. Overall, solid food and worth the visit!
Alex
Papa Johns started using Doordash for their deliveries, so the driver will pick up your food, then drive to a different restaurant to wait for someone else's order, meanwhile your own order gets cold while they wait. I would previously order here often as Papa Johns previously had their own drivers, but today was the first time my Papa Johns order was delivered by Doordash, and the experience was as I described above. I will stop ordering delivery here as I refuse to use Doordash due to their slow double-dash deliveries of cold food, unhelpful dishonest support, and a previous experience where a Doordash driver stole my food.
I am very disappointed because for the longest time I was happy to order here as it was a reliable option that did not use Doordash.
Atmosphere: 1
Food: 1
Service: 1
Jerome Ransom
This is what my wife brought home the day before Thanksgiving! Looks like a half eaten pepper! And we asked for the pizzas to be fully cooked which obviously they are not! Papa's gotta do better for us to come back!
This is the second time my order has been canceled after waiting for more than an hour 😡
William Swinney
Just wanted to give a quick shout out to the guys over here at Papa John’s, and especially Chris, for taking care of customers in such a kind way. Pizza tasted even better with the great service here!!
Atmosphere: 5
Food: 5
Service: 5
Nick Consentino
Micheal and the other workers were fantastic. I walked in having a terrible day , and the energy instantly lifted my mood. Food was out in a timely manner, and the staff was constantly working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Mushroom
Rome Wilson
I just want to shout out Chris! This man here is top of the line. He has outstanding customer service and he is the reason I continue to come to this location. He deserves a raise and some blessings from corporate. He defines how a business should be ran. Thank you Chris.
Atmosphere: 5
Food: 5
Service: 5
Wetz Guirand
2.5 hours for a delivery that we live 5 minutes away from. They said it was delivered but we never got a call from the driver. 3 separate 20 minute phone calls about the order. Absolutely atrocious service.
I’ve been really disappointed with this location lately. In just the past two days, I placed two separate pizza orders yesterday and both were canceled. Today, I placed another order and still haven’t received any updates or a delivery driver. I’ve always considered Papa John’s my go-to for great pizza, and this location used to be reliable, but the service has been slipping badly. I really hope things improve, because right now it’s making me not want to order here anymore.
Atmosphere: 1
Food: 1
Service: 1
Not only did this store give my first order to the wrong person, but when I contacted them about the issue, they told me it wasn’t their issue. After trying to place another order, my order was cancelled by the store. I tried this twice more to see if the same thing would happen, and sure enough, more cancelled orders. When I tried contacting the store about the issue, they put me on hold immediately and refused to answer the phone. This happened around 10:30 pm prior to them being closed, and they seemed to close their store early. Would not recommend ordering from this location, and I hope the management knows that their store is robbing customers of their money by falsely stating their order went to someone else.
Atmosphere: 1
Food: 1
Service: 1
Generally, I experience great customer service from this location. Yesterday, I encountered an awful experience with a rude manager, by the name of Candice. This was my first time ever dealing with her. My pizza was over cooked with air bubbles and lack of cheese. I called to request another pizza and to have it delivered and Candice said in a rude tone, I’ll have to call you back about that and hung up. I called back to request a refund after that horrible experience and to request Corporate’s information and she stated they don’t have a Corporate because they are a franchise. Let’s see if I get a refund in a few days. Stay away on the nights Candice is there!!!
Atmosphere: 1
Food: 1
Service: 1
I pre-ordered some pizza's for my company team build. Ian and Chris (I believe) were very helpful and accommodating. Even gave me a bag to keep the pizza's hot. Thank you for going the extra mile to make this order easy for me!
Atmosphere: 5
Food: 5
Service: 5
Love the pepperoncini!!
Food: 4
Service: 5
Superb taste. They just need more publicity
Ordered online, and the food was really good. They were pretty busy, so there was a bit of a wait, which was understandable. The guy at the front counter seemed a little flustered, probably from the rush. I ordered extra sauce, but one of the cups was only filled halfway instead of full. Not a huge deal, but a small detail that could be improved. Overall, solid food and worth the visit!
Papa Johns started using Doordash for their deliveries, so the driver will pick up your food, then drive to a different restaurant to wait for someone else's order, meanwhile your own order gets cold while they wait. I would previously order here often as Papa Johns previously had their own drivers, but today was the first time my Papa Johns order was delivered by Doordash, and the experience was as I described above. I will stop ordering delivery here as I refuse to use Doordash due to their slow double-dash deliveries of cold food, unhelpful dishonest support, and a previous experience where a Doordash driver stole my food.
I am very disappointed because for the longest time I was happy to order here as it was a reliable option that did not use Doordash.
Atmosphere: 1
Food: 1
Service: 1
This is what my wife brought home the day before Thanksgiving! Looks like a half eaten pepper! And we asked for the pizzas to be fully cooked which obviously they are not! Papa's gotta do better for us to come back!
Food: 1
Service: 1
Good pizza and fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Chicken
Restaurantji Recommends
This is the second time my order has been canceled after waiting for more than an hour 😡
Just wanted to give a quick shout out to the guys over here at Papa John’s, and especially Chris, for taking care of customers in such a kind way. Pizza tasted even better with the great service here!!
Atmosphere: 5
Food: 5
Service: 5
Micheal and the other workers were fantastic. I walked in having a terrible day , and the energy instantly lifted my mood. Food was out in a timely manner, and the staff was constantly working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Mushroom
I just want to shout out Chris! This man here is top of the line. He has outstanding customer service and he is the reason I continue to come to this location. He deserves a raise and some blessings from corporate. He defines how a business should be ran. Thank you Chris.
Atmosphere: 5
Food: 5
Service: 5
2.5 hours for a delivery that we live 5 minutes away from. They said it was delivered but we never got a call from the driver. 3 separate 20 minute phone calls about the order. Absolutely atrocious service.
Atmosphere: 1
Food: 4
Service: 1
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