Pizza was really bad... extremely dry and bad taste.
Atmosphere: 3
Food: 2
Service: 4
Natalie Gaytan
They had the right order on my receipt but the pizza was a mess. It was not what I ordered at all. And the staff were not very friendly or helpful. Avoid this location if you can.
Atmosphere: 1
Food: 1
Service: 1
Karlee Hawkins
placed an order at 6 PM and didn’t receive it until 7:30 PM through DoorDash. When the food finally arrived, the pizza was cold and two sauces were missing one that I paid extra for and one that normally comes with the cheese sticks.
I normally don’t complain, but paying extra for something I never received is frustrating. My boyfriend called to request a refund for the missing sauce and the tip, since the Papa Tracker showed our order should have been ready at 6:30.
He asked to speak with a manager, and that’s where everything went downhill. She insisted she personally put the sauces in the box, then blamed the delivery driver. When we raised concerns about the box possibly being opened, she said she couldn’t speak for the driver, but she knew she put the sauces in. At that point, we had no idea if our food had been compromised.
She said the only thing she could do was a partial refund, but if the food might’ve been tampered with, we weren’t going to eat it. My boyfriend went up to the store, and when he arrived they refused to remake the order or issue a refund and wouldn’t even give their names, though the manager’s name sounded like Candace. She even threw out “You don’t have ranch at home?” which is wild because the point isn’t whether we own ranch the point is we paid for it and expected it.
We order from this Papa John’s multiple times a month and have never had an issue until now. The unprofessionalism tonight was completely uncalled for.
Atmosphere: 1
Food: 1
Service: 1
alysha bostic
Check your food before you leave. Cheese braid was made like a personal pizza 😩
Cooking recipes with matthew
Had cheesesticks with bacon and marinara sauce
Atmosphere: 5
Food: 5
Service: 5
James McFarland
Not sure why my pizza came with 20 pepperoncinis in the box. Pizza wasn’t even cut correctly.
Atmosphere: 2
Food: 1
Service: 2
Eligamer2
I’ve been really disappointed with this location lately. In just the past two days, I placed two separate pizza orders yesterday and both were canceled. Today, I placed another order and still haven’t received any updates or a delivery driver. I’ve always considered Papa John’s my go-to for great pizza, and this location used to be reliable, but the service has been slipping badly. I really hope things improve, because right now it’s making me not want to order here anymore.
Atmosphere: 1
Food: 1
Service: 1
Mark Steele
Not only did this store give my first order to the wrong person, but when I contacted them about the issue, they told me it wasn’t their issue. After trying to place another order, my order was cancelled by the store. I tried this twice more to see if the same thing would happen, and sure enough, more cancelled orders. When I tried contacting the store about the issue, they put me on hold immediately and refused to answer the phone. This happened around 10:30 pm prior to them being closed, and they seemed to close their store early. Would not recommend ordering from this location, and I hope the management knows that their store is robbing customers of their money by falsely stating their order went to someone else.
Atmosphere: 1
Food: 1
Service: 1
Laquisha Edwards
Generally, I experience great customer service from this location. Yesterday, I encountered an awful experience with a rude manager, by the name of Candice. This was my first time ever dealing with her. My pizza was over cooked with air bubbles and lack of cheese. I called to request another pizza and to have it delivered and Candice said in a rude tone, I’ll have to call you back about that and hung up. I called back to request a refund after that horrible experience and to request Corporate’s information and she stated they don’t have a Corporate because they are a franchise. Let’s see if I get a refund in a few days. Stay away on the nights Candice is there!!!
Atmosphere: 1
Food: 1
Service: 1
Michael Phipps
I pre-ordered some pizza's for my company team build. Ian and Chris (I believe) were very helpful and accommodating. Even gave me a bag to keep the pizza's hot. Thank you for going the extra mile to make this order easy for me!
Ordered online, and the food was really good. They were pretty busy, so there was a bit of a wait, which was understandable. The guy at the front counter seemed a little flustered, probably from the rush. I ordered extra sauce, but one of the cups was only filled halfway instead of full. Not a huge deal, but a small detail that could be improved. Overall, solid food and worth the visit!
Alex
Papa Johns started using Doordash for their deliveries, so the driver will pick up your food, then drive to a different restaurant to wait for someone else's order, meanwhile your own order gets cold while they wait. I would previously order here often as Papa Johns previously had their own drivers, but today was the first time my Papa Johns order was delivered by Doordash, and the experience was as I described above. I will stop ordering delivery here as I refuse to use Doordash due to their slow double-dash deliveries of cold food, unhelpful dishonest support, and a previous experience where a Doordash driver stole my food.
I am very disappointed because for the longest time I was happy to order here as it was a reliable option that did not use Doordash.
Atmosphere: 1
Food: 1
Service: 1
Jerome Ransom
This is what my wife brought home the day before Thanksgiving! Looks like a half eaten pepper! And we asked for the pizzas to be fully cooked which obviously they are not! Papa's gotta do better for us to come back!
Pizza was really bad... extremely dry and bad taste.
Atmosphere: 3
Food: 2
Service: 4
They had the right order on my receipt but the pizza was a mess. It was not what I ordered at all. And the staff were not very friendly or helpful. Avoid this location if you can.
Atmosphere: 1
Food: 1
Service: 1
placed an order at 6 PM and didn’t receive it until 7:30 PM through DoorDash. When the food finally arrived, the pizza was cold and two sauces were missing one that I paid extra for and one that normally comes with the cheese sticks.
I normally don’t complain, but paying extra for something I never received is frustrating. My boyfriend called to request a refund for the missing sauce and the tip, since the Papa Tracker showed our order should have been ready at 6:30.
He asked to speak with a manager, and that’s where everything went downhill. She insisted she personally put the sauces in the box, then blamed the delivery driver. When we raised concerns about the box possibly being opened, she said she couldn’t speak for the driver, but she knew she put the sauces in. At that point, we had no idea if our food had been compromised.
She said the only thing she could do was a partial refund, but if the food might’ve been tampered with, we weren’t going to eat it. My boyfriend went up to the store, and when he arrived they refused to remake the order or issue a refund and wouldn’t even give their names, though the manager’s name sounded like Candace. She even threw out “You don’t have ranch at home?” which is wild because the point isn’t whether we own ranch the point is we paid for it and expected it.
We order from this Papa John’s multiple times a month and have never had an issue until now. The unprofessionalism tonight was completely uncalled for.
Atmosphere: 1
Food: 1
Service: 1
Check your food before you leave. Cheese braid was made like a personal pizza 😩
Had cheesesticks with bacon and marinara sauce
Atmosphere: 5
Food: 5
Service: 5
Not sure why my pizza came with 20 pepperoncinis in the box. Pizza wasn’t even cut correctly.
Atmosphere: 2
Food: 1
Service: 2
I’ve been really disappointed with this location lately. In just the past two days, I placed two separate pizza orders yesterday and both were canceled. Today, I placed another order and still haven’t received any updates or a delivery driver. I’ve always considered Papa John’s my go-to for great pizza, and this location used to be reliable, but the service has been slipping badly. I really hope things improve, because right now it’s making me not want to order here anymore.
Atmosphere: 1
Food: 1
Service: 1
Not only did this store give my first order to the wrong person, but when I contacted them about the issue, they told me it wasn’t their issue. After trying to place another order, my order was cancelled by the store. I tried this twice more to see if the same thing would happen, and sure enough, more cancelled orders. When I tried contacting the store about the issue, they put me on hold immediately and refused to answer the phone. This happened around 10:30 pm prior to them being closed, and they seemed to close their store early. Would not recommend ordering from this location, and I hope the management knows that their store is robbing customers of their money by falsely stating their order went to someone else.
Atmosphere: 1
Food: 1
Service: 1
Generally, I experience great customer service from this location. Yesterday, I encountered an awful experience with a rude manager, by the name of Candice. This was my first time ever dealing with her. My pizza was over cooked with air bubbles and lack of cheese. I called to request another pizza and to have it delivered and Candice said in a rude tone, I’ll have to call you back about that and hung up. I called back to request a refund after that horrible experience and to request Corporate’s information and she stated they don’t have a Corporate because they are a franchise. Let’s see if I get a refund in a few days. Stay away on the nights Candice is there!!!
Atmosphere: 1
Food: 1
Service: 1
I pre-ordered some pizza's for my company team build. Ian and Chris (I believe) were very helpful and accommodating. Even gave me a bag to keep the pizza's hot. Thank you for going the extra mile to make this order easy for me!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the pepperoncini!!
Food: 4
Service: 5
Superb taste. They just need more publicity
Ordered online, and the food was really good. They were pretty busy, so there was a bit of a wait, which was understandable. The guy at the front counter seemed a little flustered, probably from the rush. I ordered extra sauce, but one of the cups was only filled halfway instead of full. Not a huge deal, but a small detail that could be improved. Overall, solid food and worth the visit!
Papa Johns started using Doordash for their deliveries, so the driver will pick up your food, then drive to a different restaurant to wait for someone else's order, meanwhile your own order gets cold while they wait. I would previously order here often as Papa Johns previously had their own drivers, but today was the first time my Papa Johns order was delivered by Doordash, and the experience was as I described above. I will stop ordering delivery here as I refuse to use Doordash due to their slow double-dash deliveries of cold food, unhelpful dishonest support, and a previous experience where a Doordash driver stole my food.
I am very disappointed because for the longest time I was happy to order here as it was a reliable option that did not use Doordash.
Atmosphere: 1
Food: 1
Service: 1
This is what my wife brought home the day before Thanksgiving! Looks like a half eaten pepper! And we asked for the pizzas to be fully cooked which obviously they are not! Papa's gotta do better for us to come back!
Food: 1
Service: 1
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