Popeyes Louisiana Kitchen

1917 W 15th St, Plano
(972) 423-8808

Recent Reviews

Sort by
Andralena Denson

Went through the drive thru and should have checked our food and the receipt before leaving. Got ready to eat only to discover that our order was not right. So we had to drive back up there and take our food inside to be corrected. They had to discuss what to do, and he finally came to get the bag, clarify what we're supposed to have, and when he finally brings our food back, it's still not right. Unfortunately, the worst part of it was that no one working in the store spoke good English, so we couldn't seem to get the young man that we were dealing with to get the order right. We just decided to keep what we had because we were running late for somewhere we needed to be.

Food: 2

Service: 1

Cathy Sue Landry

No smiles again?
Where is the customer service training? 🤔
Sad 😔

Food: 2

Service: 2

Brittny Brousseau

This place sucks. I went a year ago and had a horrible experience with missing FOOD items. At least it tasted good. Tried again this year, missing the sauce I specifically ordered bc they never ask and never provide what’s supposed to come with the meal. No sauce and they food literally has NO flavor. Please get these people out of the kitchen and hire people who know how to read ingredients and cook the LOUISIANA FOOD correctly. This is ridiculously flavorless. HOW???

Atmosphere: 1

Food: 1

Service: 1

John Blythe

Only way I was able to get it fresh was in person. Everytime in doordash it, it's old. Inside must have NO AC cuz it was hotter inside than out. Not coming back.

Atmosphere: 1

Food: 2

Service: 3

Betty Jackson

they served me rotten chicken.

Atmosphere: 1

Food: 1

Service: 1

Payton

My drive thru experience is always hell. Everytime they never get my order incorrect even after yelling if i’m done at the menu. They are very stingy with AMEX and their sauces. I can’t ever get someone with a positive attitude to take my order. It looks like a hell hole over there.

Atmosphere: 2

Food: 3

Service: 1

Vicky Li

terrible

Atmosphere: 1

Food: 1

Service: 1

Ruby Faz

Your night manager and cook are rude
The need to learn customers services

Atmosphere: 4

Food: 3

Service: 3

Mavis Y. Wright

THE worst service ever got. The other comments are absolutely correct about that lady’s voice and accent is no way to comprehending. She has bad attitude and no respect what so ever. If you could, chose another store.

Service: 1

hamidreza amini

They messed up my order and instead of apologizing the idiot manager was so rude with an aggressive attitude didnt accept they had made a mistake with my order. Fries were cold and would never get anything from them.

Hisham Khwaja

Ordered a 24 piece wing set garlic parm and not a single wing came with sauce. Wasted money

Food: 1

Private Account

Absolutely the worst chicken sandwich i have ever bought. When they came out with the new chicken sandwich it was a amazing. Now awful. Magager said sorry can't help you. I walked out never to return

Atmosphere: 1

Food: 1

Service: 1

Neudio Fernandez

Bad service, very bad attention. And the right orders don't work

Atmosphere: 2

Food: 5

Terry Davis

Picked up a Cajun turkey. The turkey was tender and good, but I thought not enough seasoning. Bland. My wife had to add flavoring.

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Wings, Mashed Potatoes, Red Beans & Rice

Khoa Bui

Had a hard time ordering; I spent a long time at the drive thru sign, only had to repeat everything again once I got to the window. I waited quite a long time even though I was the only one there. I also did not receive my side. The tenders were comically small and did not taste good either. So a pretty disappointing experience from start to finish. Avoid this location even if you're craving for Popeyes

Atmosphere: 2

Food: 1

Service: 1

Loading...