Popeyes Louisiana Kitchen

was told it would be 10 min wait for wings. it was 24 min and only had 10 wings total instead of 12. had already told myself id never return to this location but i did anyway. 100% refuse to EVER return.

Guy on the speaker didn't sound all that happy when you order food. I didn't realize the reviews until I ordered and got home. Portions are terrible . Probably won't be coming back.

Atmosphere: 1

Food: 1

Service: 1

Food came out quick and was really good. Aime took our order, she was helpful and friendly.

Atmosphere: 5

Food: 5

Service: 5

They make it fresh for me every time

Atmosphere: 4

Food: 5

Service: 5

Great tasting food. Can get spicy or not. Super friendly drive thru staff, Great prices!

Atmosphere: 4

Food: 5

Service: 5

Been coming to this location since it opened, after avoiding the old location at 15th & Custer bc of hygiene and customer service issues there. I've been going pretty regular and have enjoyed almost every time except once or twice in 3-4 years. Went there today and got the usual good service from the 2 guys that work there. Asked them to make the 10 piece family meal + a 2 piece FRESH even though they had some chicken there and they didn't cause a fuss about making it fresh. The newer one that opened next to Sam's in Plano is closer but I prefer to come to this location tbh. The layout is better and service is better imo.

Atmosphere: 5

Food: 5

Service: 5

Food was cold and the counter person was rude

Atmosphere: 3

Food: 1

Service: 2

30 minutes waiting for a sandwich meal and another 10 minutes to get my refund. Got charged twice when attempting to get refund. TRASH

Atmosphere: 1

Food: 1

Service: 1

Eric made me happy with my order and when i had my first bit it was like out of a commercial crispy crunchy and juicy

Atmosphere: 5

Food: 5

Service: 5

When I got home I was missing my 5 biscuits and got bone in wings when I ordered boneless. The bone in wings were the smallest wings I've ever seen. This was not the popeyes I know.

Atmosphere: 1

Food: 1

Service: 1

ABSOLUTELY DISGUSTING, I DIDN'T GET ANYTHING OF WHAT I ORDERED - THEY ALL UP IN THERE JUST THROWING COLD OLD CHICKEN IN BOXES AND SERVING IT. I AM TAKING THIS BACK AND GETTING MY MONEY BACK

Atmosphere: 1

Food: 1

Service: 1

I went a few days ago ordered online. The manager said “I don’t do online orders” then said “I don’t know how to work that”
I showed him my recipt asked if he can just make it because I clearly paid for it!
He said “no, talk to corporate”
He was rude about it and was incompetent. I wouldn’t be surprised if he gets fired soon, but they do not deserve your business if that’s how the treat you. Go to cfa next door!

Atmosphere: 1

Food: 1

Service: 1

I have just been to this location and gave my order one of the employee was not at all welcoming and when we told her that it’s the first time we are ordering the combo and asked if she can suggest something she dint and just stared at us and and when I asked her about the dippers that I never had them before and may I have one before I place the order she with weird expression said no it was really unpleasant made us doubt ourselves please a humble request please talk to her once and train her atleast to be nice to customers

Food: 5

Service: 1

2 wings had blood inside and were undercooked

Atmosphere: 2

Food: 2

Service: 3

There should been another category for app quality . Such a bad app . I placed 2 orders and it went through but won’t show in the store system. The only way to cancel or get a refund is to spend hours with the lowly trained bot and it won’t resolve until you are training the bot to understand .

Atmosphere: 1

Food: 1

Service: 1