I ordered the chicken strips and didn’t realize I needed to manually select the sauces that are included in the price. When I went back to ask for them, I explained the situation and showed my receipt. While I completely understand that I forgot to select the sauces, I felt the interaction could’ve been handled with a bit more understanding.
Instead of just helping resolve it, the response felt more focused on pointing out that the mistake was mine — which I had already acknowledged. It turned a small, fixable issue into something unnecessarily tense.
A little more flexibility or a simple gesture of offering the sauce (which is included anyway) would’ve gone a long way in creating a better experience. I hope this can be used as helpful feedback moving forward.
Food: 5
Service: 1
Kikko London
Chicken wings are a 10. Wish I had tried more on that menu.
J H
OMG!!! I came for the chicken sandwich and ended up pairing the chicken sandwich, with the fried fish sandwich as well. It’s always a win for me, when a chicken sandwich is made from a piece of chicken thigh than breast. The chicken was moist and season perfectly. The breading was super crispy, the same can be said about the fried catfish sandwich. The seasoning, and the batter made this fish sandwich.
Atmosphere: 5
Food: 5
Service: 5
Glenda Johnson
We love the food - only wish the chicken strips had the option for spicy! PLEASE CONSIDER THIS OPTION! Yes, I know there the spicy chicken sandwich but I don’t want the bread. Otherwise fantastic!
Atmosphere: 4
Food: 5
Service: 4
Tylynn Payne
One of my favorite places to eat. The staff are always friendly, the food is always fresh, and everything on the menu is amazing.
Atmosphere: 5
Food: 5
Service: 5
JoAnn Myers
We ordered carry out. It was delicious ‼️
Food: 5
Service: 5
Weljenks Jenkins
Tried the fries and three wings. The fries were first rate but the wings were very greasy and underwhelming. If I’m in the area again I’ll try the tenders but I wouldn’t recommend going out of your way based on my experience. If you claim your wings are gourmet they have to at least measure up against Louisiana Seafood, Mike’s Chicken or KFC.
Atmosphere: 3
Food: 2
Service: 3
Cierra Johnson
The BEST Fish Sandwich in town!
Atmosphere: 5
Food: 5
Service: 5
Regan Broussard
Me and my husband came to Roots and we were thoroughly impressed by the service, and even more by the food! Try this place out, you will NOT regret it
Atmosphere: 5
Food: 5
Service: 5
charles coffer
Really impressed with this spot! The food was fresh, flavorful, and cooked just right. You can tell they put care into what they’re serving. The vibe is welcoming and the staff were friendly. Definitely worth a visit if you’re in the area and craving something good.
Came here on date night with the misses. It was phenomenal! I've been craving a good chicken sandwich and it hit the spot. Plus the banana pudding was so good, I had to get another to go. Amazing!
Atmosphere: 5
Food: 5
Service: 5
Meagan Stout
Roots Chicken Shake was phenomenal! The tenders were so juicy and flavorful! Especially with all the house made sauces. We need to see more of these closer to my neck of the woods in Arlington! Love it! Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Kara M. Zone-Writer
1000 times, YES. The chicken is delicious--the best chicken I've ever eaten--the portions are huge and the sides, banana pudding, cesar salad, fries. All delicious.
The hand-made sauces range in heat and are all in-freaking-credible.
5-stars!
Kellie
I never thought that I’d find the BEST friend chicken in PLANO,TX. Who would’ve thought?! Being a New Orleanian I think I know a thing or two about flavor and BABYYY when I tell you their chicken is so good! Whew 🔥 Love a good crispy wing. Make sure you get the kool-aid to wash it down, my kids and I enjoyed it! Highly recommend.
Ivana Marsh
Visited Roots Chicken Shak and I had the catfish sandwhich and it was amazing!! Catfish was fresh and crispy. Opted for the Caesar salad which was also delicious and fresh. Sweet tea and banana pudding are a must. I'll definitely be back!
I ordered the chicken strips and didn’t realize I needed to manually select the sauces that are included in the price. When I went back to ask for them, I explained the situation and showed my receipt. While I completely understand that I forgot to select the sauces, I felt the interaction could’ve been handled with a bit more understanding.
Instead of just helping resolve it, the response felt more focused on pointing out that the mistake was mine — which I had already acknowledged. It turned a small, fixable issue into something unnecessarily tense.
A little more flexibility or a simple gesture of offering the sauce (which is included anyway) would’ve gone a long way in creating a better experience. I hope this can be used as helpful feedback moving forward.
Food: 5
Service: 1
Chicken wings are a 10. Wish I had tried more on that menu.
OMG!!! I came for the chicken sandwich and ended up pairing the chicken sandwich, with the fried fish sandwich as well. It’s always a win for me, when a chicken sandwich is made from a piece of chicken thigh than breast. The chicken was moist and season perfectly. The breading was super crispy, the same can be said about the fried catfish sandwich. The seasoning, and the batter made this fish sandwich.
Atmosphere: 5
Food: 5
Service: 5
We love the food - only wish the chicken strips had the option for spicy! PLEASE CONSIDER THIS OPTION! Yes, I know there the spicy chicken sandwich but I don’t want the bread. Otherwise fantastic!
Atmosphere: 4
Food: 5
Service: 4
One of my favorite places to eat. The staff are always friendly, the food is always fresh, and everything on the menu is amazing.
Atmosphere: 5
Food: 5
Service: 5
We ordered carry out. It was delicious ‼️
Food: 5
Service: 5
Tried the fries and three wings. The fries were first rate but the wings were very greasy and underwhelming. If I’m in the area again I’ll try the tenders but I wouldn’t recommend going out of your way based on my experience. If you claim your wings are gourmet they have to at least measure up against Louisiana Seafood, Mike’s Chicken or KFC.
Atmosphere: 3
Food: 2
Service: 3
The BEST Fish Sandwich in town!
Atmosphere: 5
Food: 5
Service: 5
Me and my husband came to Roots and we were thoroughly impressed by the service, and even more by the food! Try this place out, you will NOT regret it
Atmosphere: 5
Food: 5
Service: 5
Really impressed with this spot! The food was fresh, flavorful, and cooked just right. You can tell they put care into what they’re serving. The vibe is welcoming and the staff were friendly. Definitely worth a visit if you’re in the area and craving something good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came here on date night with the misses. It was phenomenal! I've been craving a good chicken sandwich and it hit the spot. Plus the banana pudding was so good, I had to get another to go. Amazing!
Atmosphere: 5
Food: 5
Service: 5
Roots Chicken Shake was phenomenal! The tenders were so juicy and flavorful! Especially with all the house made sauces. We need to see more of these closer to my neck of the woods in Arlington! Love it! Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
1000 times, YES. The chicken is delicious--the best chicken I've ever eaten--the portions are huge and the sides, banana pudding, cesar salad, fries. All delicious. The hand-made sauces range in heat and are all in-freaking-credible. 5-stars!
I never thought that I’d find the BEST friend chicken in PLANO,TX. Who would’ve thought?! Being a New Orleanian I think I know a thing or two about flavor and BABYYY when I tell you their chicken is so good! Whew 🔥 Love a good crispy wing. Make sure you get the kool-aid to wash it down, my kids and I enjoyed it! Highly recommend.
Visited Roots Chicken Shak and I had the catfish sandwhich and it was amazing!! Catfish was fresh and crispy. Opted for the Caesar salad which was also delicious and fresh. Sweet tea and banana pudding are a must. I'll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
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