I went to Rum Cakes Factory for the first time today. It will not be my last. Delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Barb V
Bought a large cake, it was ready on time as expected. Turned out delicious.
I used two separate gift cards (those visa 'gift for you' kinds) to pay and the lady was really sweet figuring out how to make it work. We had to run it a few times to not exceed the balances on the cards and she was super patient and nice about it.
Atmosphere: 5
Food: 5
Service: 5
Jono
Cake was awful and dry. Ended up tossing it away with about 3/4 uneaten. Not sure what happened here, we had tried them a few years back and it was very good. The value for price just isn't there.
Atmosphere: 1
Food: 1
Service: 1
A G
This was my first time ordering with Rum Cakes Factory. I ordered a lemon strawberry cake for an employee’s birthday and they said it was great, and the picture they sent me looked beautiful. I mainly wanted to write this to shout out the owner Jorge. We had an issue with delivery and Jorge took the time to call me and chat on the phone. Not only did he resolve the issue, but he truly took the time to listen and ensure me that he will coach his team on how to handle problems like this in the future. I used to manage a bakery for several years and understand how frustrating these situations can be on both ends, and commend Jorge for being diligent, honest, and helpful. I can’t wait to order again here in the future. Jorge, thank you again for your kindness and integrity!
Atmosphere: 5
Food: 5
Service: 5
Alayne Sewick
They never asked me what message I wanted on the cake and there was no way to add it to the online order. It was an anniversary cake and they wrote Happy Birthday.
Food: 4
Service: 1
Alicia Smith
Good service nice people Jenny did a great job 👏 👍 😀 👌
Sai Kumar
i like the vanilla cake 🤤 it taste amazing
Atmosphere: 5
Food: 5
Service: 5
Karen Cooper
Came and tried 4 different cake flavors and loved all of them. Raven was so helpful in choosing which flavors to try. Come try them out!
Atmosphere: 5
Food: 5
Service: 5
Emily Davis
The cutest and most unique treats in Plano. And they sell cute custom candles too that I’ve never seen done anywhere. On my first visit I chose a slice of the maple pecan cake and grabbed a few cupcakes
It is 7:50 pm in Saturday 10/5 and the store is closed with lights out. We ate our Jimmy John's (located across the parking lot) quickly so we could get to Rum Cake to get dessert. I know this is not a busy/high traffice area, and it may be slow at times, but at least HONOR THE POSTED HOURS.
Service: 1
Wilfredo Encarnacion Crispin
Amazing all around - best place for all occasions! Love it!
Atmosphere: 5
Food: 5
Service: 5
Zahira Class
Love, love theirsoaked cakes. Reminds me of home in PR. The amaretto cake is the absolute best when chilled. Great service too!!
I went to Rum Cakes Factory for the first time today. It will not be my last. Delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Bought a large cake, it was ready on time as expected. Turned out delicious.
I used two separate gift cards (those visa 'gift for you' kinds) to pay and the lady was really sweet figuring out how to make it work. We had to run it a few times to not exceed the balances on the cards and she was super patient and nice about it.
Atmosphere: 5
Food: 5
Service: 5
Cake was awful and dry. Ended up tossing it away with about 3/4 uneaten. Not sure what happened here, we had tried them a few years back and it was very good. The value for price just isn't there.
Atmosphere: 1
Food: 1
Service: 1
This was my first time ordering with Rum Cakes Factory. I ordered a lemon strawberry cake for an employee’s birthday and they said it was great, and the picture they sent me looked beautiful. I mainly wanted to write this to shout out the owner Jorge. We had an issue with delivery and Jorge took the time to call me and chat on the phone. Not only did he resolve the issue, but he truly took the time to listen and ensure me that he will coach his team on how to handle problems like this in the future. I used to manage a bakery for several years and understand how frustrating these situations can be on both ends, and commend Jorge for being diligent, honest, and helpful. I can’t wait to order again here in the future. Jorge, thank you again for your kindness and integrity!
Atmosphere: 5
Food: 5
Service: 5
They never asked me what message I wanted on the cake and there was no way to add it to the online order. It was an anniversary cake and they wrote Happy Birthday.
Food: 4
Service: 1
Good service nice people Jenny did a great job 👏 👍 😀 👌
i like the vanilla cake 🤤 it taste amazing
Atmosphere: 5
Food: 5
Service: 5
Came and tried 4 different cake flavors and loved all of them. Raven was so helpful in choosing which flavors to try. Come try them out!
Atmosphere: 5
Food: 5
Service: 5
The cutest and most unique treats in Plano. And they sell cute custom candles too that I’ve never seen done anywhere. On my first visit I chose a slice of the maple pecan cake and grabbed a few cupcakes
Atmosphere: 5
Food: 5
Service: 5
Wonderful customer service
Restaurantji Recommends
It is 7:50 pm in Saturday 10/5 and the store is closed with lights out. We ate our Jimmy John's (located across the parking lot) quickly so we could get to Rum Cake to get dessert. I know this is not a busy/high traffice area, and it may be slow at times, but at least HONOR THE POSTED HOURS.
Service: 1
Amazing all around - best place for all occasions! Love it!
Atmosphere: 5
Food: 5
Service: 5
Love, love theirsoaked cakes. Reminds me of home in PR. The amaretto cake is the absolute best when chilled. Great service too!!
Atmosphere: 5
Food: 5
Service: 5
Taste is amazing delicious
Atmosphere: 5
Food: 5
Service: 5
The BEST coconut cake!!! I love it!
Atmosphere: 5
Food: 5
Service: 5
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