Great service great staff good audio , but Lights were so bright , 6.00 Pepsi and ruined my movie experience
Sam Banji Oladejo
Awesome movie experience - from exhilarating movie collections to super dope cinematic indoor ambience to delicious and irresistible menu- all at affordable prices and served at the comfort of your reclining seat.Whether you are visiting solo or in company, SMG is an uncommon and super cool escape zone to unwind.My experience was in Plano TX, and I learned that all SMG have similar treats awaiting you!
Teena T
The food is good and the theaters are clean.
Edwin Lewis
Movie and sound quality was good but theater needs updating.
Jose
The entire time that the move was playing, they had the lights turned on. It was very distracting, especially during a horror movie.And on top of that the seats are very uncomfortable.
Andre Alexander
Seats need an upgrade, but the service was good.
Eric Tillman
We are visiting from Houston and booked the 11:00pm time to see Imaginary (Confirmation #WS3RS6F for TWO adults and ONE child). We arrived 15min or so after the movie started but figured all we missed were previews and wanted to see the movie still. When we walked up to the doors, they were locked. We tried every door but it wouldn’t open. I begin to record immediately. For the next 10-15 min, there were employees (we know because they had their badges on and were wearing the uniform) sitting down eating at the first table closest to the doors, watching my family and I at the door trying to get in. We waved at them, in 50 degree cold weather outside, me showing my receipt and my wife using her flashlight to try and get their attention. They just looked at us. Finally, one employee came to the door (ironically it was the black guy who looked like us since no other race present decided to acknowledge us) and asked how can we help you. I showed him our tickets and explained to him that we wanted to watch the movie but no one would let us in. They just looked at us. They literally just stared at us. He brought out the manager. This is where it gets worse. The first thing the manager says is “I locked the door at 11:15pm, I didn’t see you and missed the movie. You missed the movie”. I look at my Apple watch, it’s 11:35. Mind you we been outside for idk how long with employees who didn’t move with any sense of urgency to try and help us AND I payed $38 for 3 tickets AND we’re from Houston VISITING. No refund, no movie. we weren’t even given the option. And the employees who didn’t let us in didn’t even have the GALLS to apologize, you can see one of them just snickering. I asked for a corporate number. I’m going to the Better Business Bureau BBB because not only was my experience bad but it was halted because we’re late to the movie?! It should be the “customers choice” and no refund, no movie?! Oh ok. I’ll never in my life support this type of trash again. Mind you I’ve been an access member since 2021 and never experienced this type of treatment in Houston a day in my life. Never again.
Mohid Shaikh
Restaurant style cinema which is usually empty. The food is tasty, the seats are good but I wished they reclined. Audio was way too loud. Watched Dune 2.
Warren PEMBERTON
They need to update the way they take orders. Wauter was talking to take order
Chris Mitchell
Here is my take on this theater.First off the seats. The seats look like they came from the 1970s. The recline in them is made by you, the visitor. And because of this, there is no footrest to get you relaxed and ready for the movie.The tray that is supposed to hold your food in front of you sags because of wear and tear from frequent use. One day, it will be useless and fall into someone's lap.Then the food. Overall fair. Nothing out of the ordinary from an average restaurant. (Wish they would actually serve steak, though), you can order alcohol which again is just like anywhere else as far as taste.Then the speakers. It honestly felt like the speakers coming from the front if the theater were the only ones working. I never felt fully immersed audio wise intonthe movie. (Felt like I was sitting in front of my TV at home with the volume turned up)Then the hallways. It was just so dark! I could get lost just walking to the bathroom because it was so dark! ? illuminate your hallways more! I could see the little digital posters (which btw, tell whoever is putting the image up for us to see what movie or advertisement is on the screen to move the mouse so the pointer is not sitting on the image?♂️)SMG's selling point is that you can watch the latest movies while enjoying food and alcohol. But they seem to neglect the rest of the movie going experience.So! Update the furniture, expand the menu, put some more lights in the hallway, and test those speakers to make sure they are working.I give it 3 stars because the potential is there, but it needs to be finished up. It felt like this theater was just going through the motions of being a theater.Make going to the movies an experience that people look forward to and plan ahead for and not a "I guess we can see a movie tonight."
I'm very disappointed in this theatre. My husband and I came to see Iron Claw for Valentine's day and the volume inside the theatre was extremely low. The TV at my house has higher volume, if I'd known it would be like that we would have just stayed home. I could hear people whispering and chewing their food. When the movie first started I told our waiter and he told me that he would ask them to raise the volume. That never happened and if they did it was not noticeable. When I noticed no change I got up and went to speak with the cashier at the front, she told me that our waiter did mention it on the headphones and that she would work on it. Nothing changed. I finished watching the movie and there was no change. Idk but when I come to the theatre I want to hear the music and the story not the people chewing their food around me. Plus the women's bathrooms are disgusting and the soap dispensers don't work. Save your money or go to a different theatre.
Momma Z
I wish there were more reclining seats
Lesley Palfreyman
Apparently you now can’t buy a kids meal unless you bought a kids ticket for the seat. There’s no reason to be this strict when I’m literally trying to give you money. Just means I won’t be getting any food at all and probably never coming back here again because they only have the flatbread pizza for adults and relegated their regular pizza (which I liked better) to the kids menu which I’m now not allowed to purchase.
milla.hairart
Charming theater, though showing its age, is well-maintained. Enjoyed good food at a reasonable price, and the staff was friendly. The only drawback was the restroom, which had a strong odor despite being empty. Perhaps a thorough cleaning and airing out are in order.
Gpex Courier
6 wings, a burger fries and water $42.00, Are y kidding me...prices are through the roof, and service sucks,
Great service great staff good audio , but Lights were so bright , 6.00 Pepsi and ruined my movie experience
Awesome movie experience - from exhilarating movie collections to super dope cinematic indoor ambience to delicious and irresistible menu- all at affordable prices and served at the comfort of your reclining seat.Whether you are visiting solo or in company, SMG is an uncommon and super cool escape zone to unwind.My experience was in Plano TX, and I learned that all SMG have similar treats awaiting you!
The food is good and the theaters are clean.
Movie and sound quality was good but theater needs updating.
The entire time that the move was playing, they had the lights turned on. It was very distracting, especially during a horror movie.And on top of that the seats are very uncomfortable.
Seats need an upgrade, but the service was good.
We are visiting from Houston and booked the 11:00pm time to see Imaginary (Confirmation #WS3RS6F for TWO adults and ONE child). We arrived 15min or so after the movie started but figured all we missed were previews and wanted to see the movie still. When we walked up to the doors, they were locked. We tried every door but it wouldn’t open. I begin to record immediately. For the next 10-15 min, there were employees (we know because they had their badges on and were wearing the uniform) sitting down eating at the first table closest to the doors, watching my family and I at the door trying to get in. We waved at them, in 50 degree cold weather outside, me showing my receipt and my wife using her flashlight to try and get their attention. They just looked at us. Finally, one employee came to the door (ironically it was the black guy who looked like us since no other race present decided to acknowledge us) and asked how can we help you. I showed him our tickets and explained to him that we wanted to watch the movie but no one would let us in. They just looked at us. They literally just stared at us. He brought out the manager. This is where it gets worse. The first thing the manager says is “I locked the door at 11:15pm, I didn’t see you and missed the movie. You missed the movie”. I look at my Apple watch, it’s 11:35. Mind you we been outside for idk how long with employees who didn’t move with any sense of urgency to try and help us AND I payed $38 for 3 tickets AND we’re from Houston VISITING. No refund, no movie. we weren’t even given the option. And the employees who didn’t let us in didn’t even have the GALLS to apologize, you can see one of them just snickering. I asked for a corporate number. I’m going to the Better Business Bureau BBB because not only was my experience bad but it was halted because we’re late to the movie?! It should be the “customers choice” and no refund, no movie?! Oh ok. I’ll never in my life support this type of trash again. Mind you I’ve been an access member since 2021 and never experienced this type of treatment in Houston a day in my life. Never again.
Restaurant style cinema which is usually empty. The food is tasty, the seats are good but I wished they reclined. Audio was way too loud. Watched Dune 2.
They need to update the way they take orders. Wauter was talking to take order
Here is my take on this theater.First off the seats. The seats look like they came from the 1970s. The recline in them is made by you, the visitor. And because of this, there is no footrest to get you relaxed and ready for the movie.The tray that is supposed to hold your food in front of you sags because of wear and tear from frequent use. One day, it will be useless and fall into someone's lap.Then the food. Overall fair. Nothing out of the ordinary from an average restaurant. (Wish they would actually serve steak, though), you can order alcohol which again is just like anywhere else as far as taste.Then the speakers. It honestly felt like the speakers coming from the front if the theater were the only ones working. I never felt fully immersed audio wise intonthe movie. (Felt like I was sitting in front of my TV at home with the volume turned up)Then the hallways. It was just so dark! I could get lost just walking to the bathroom because it was so dark! ? illuminate your hallways more! I could see the little digital posters (which btw, tell whoever is putting the image up for us to see what movie or advertisement is on the screen to move the mouse so the pointer is not sitting on the image?♂️)SMG's selling point is that you can watch the latest movies while enjoying food and alcohol. But they seem to neglect the rest of the movie going experience.So! Update the furniture, expand the menu, put some more lights in the hallway, and test those speakers to make sure they are working.I give it 3 stars because the potential is there, but it needs to be finished up. It felt like this theater was just going through the motions of being a theater.Make going to the movies an experience that people look forward to and plan ahead for and not a "I guess we can see a movie tonight."
Restaurantji Recommends
I'm very disappointed in this theatre. My husband and I came to see Iron Claw for Valentine's day and the volume inside the theatre was extremely low. The TV at my house has higher volume, if I'd known it would be like that we would have just stayed home. I could hear people whispering and chewing their food. When the movie first started I told our waiter and he told me that he would ask them to raise the volume. That never happened and if they did it was not noticeable. When I noticed no change I got up and went to speak with the cashier at the front, she told me that our waiter did mention it on the headphones and that she would work on it. Nothing changed. I finished watching the movie and there was no change. Idk but when I come to the theatre I want to hear the music and the story not the people chewing their food around me. Plus the women's bathrooms are disgusting and the soap dispensers don't work. Save your money or go to a different theatre.
I wish there were more reclining seats
Apparently you now can’t buy a kids meal unless you bought a kids ticket for the seat. There’s no reason to be this strict when I’m literally trying to give you money. Just means I won’t be getting any food at all and probably never coming back here again because they only have the flatbread pizza for adults and relegated their regular pizza (which I liked better) to the kids menu which I’m now not allowed to purchase.
Charming theater, though showing its age, is well-maintained. Enjoyed good food at a reasonable price, and the staff was friendly. The only drawback was the restroom, which had a strong odor despite being empty. Perhaps a thorough cleaning and airing out are in order.
6 wings, a burger fries and water $42.00, Are y kidding me...prices are through the roof, and service sucks,