Subway
3131 Custer Rd Suite 110, Plano
(972) 596-3961
Recent Reviews
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Walked up to counter.. not busy.. asked for a footlong.. the employee looked at me.. and then down.. spent the next 5min watching employee finish a Togo order instead of helping me someone on site.. horrible customer serice
Atmosphere: 1
Food: 1
Service: 1
Charge me for something that already comes on the sandwich
Atmosphere: 1
Food: 1
Service: 1
I came to this Subway for the first time, and my experience was wonderful. I loved the service I received. Mr. Eduardo was very kind and professional. The kitchen was tidy, clean, and stocked with fresh vegetables! The place was full of happy people and their children. A great place to have a good time and enjoy delicious, healthy food! 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Cookies, Rotisserie-Style Chicken, Lays Baked Original, Vitamin Water xxx, 12 Pack Cookie Box
I came for the first time in this subway and the service is excellent. Eduardo, the person who served me is very kind. I ate a 12 sandwich and I loved the flavor. It is exquisite, a combination with the vegetables and the delicious sauces. Highly recommended. The environment is very clean and I would visit this place again. 10/10
Atmosphere: 5
Food: 5
Service: 5
Understaffed. Took 20 min to serve as 1 person was busy with online order. They refused to give me a cup for water.
Atmosphere: 3
Food: 2
Service: 1
Lady in the front has a horrible attitude & terrible customer service. I understand how it is to be frustrated and overwhelmed at work but there’s no need to take it out on customers.
Service: 1
Quick, tasty and fresh. Everything you want in a subway restaurant with lots of seating and clean store.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T
Great place
Atmosphere: 5
Food: 5
Service: 5
Changing my 5 star review to 1 star. When I got here the employee was talking on his cellphone on speaker and touching his hair/face . When he asked “how can I help you” I asked if he could wash his hands. He said “I can use gloves” while running water over one of his hands in the sink . He didn’t use soap . I’ve worked at subway before and using gloves to make a sandwich isn’t an option , it’s protocol . of course you’re gonna use gloves. after seeing this I told him never mind and left(there’s another subway less than 5 minutes away). This was truly disgusting . if this is how the employees act in front of customers I’m sure there are way more unsanitary health violations going on behind closed doors. The girl who is usually there is always helpful and nice . Will not be eating at this location while this guy is on the clock. Handwashing procedures are standard/required at EVERY restaurant. I do not mind driving 3 minutes down the road to get cleaner/ uncontaminated food. Very gross. I think this place is family owned so it’s highly doubtful the problems being reported will even addressed. I see others complaining about the employees skimping on the ingredients , I’ve experienced this as well. Contacted the owner of this franchised owned establishment. Nothing will be done . Shame on subway corporation for not holding their restaurants to company to even the bare minimum standards . Very gross.
Atmosphere: 1
Food: 1
Service: 1
Always friendly service and good food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They never have Veggie Patties in stock! And putting very less items in sandwich.
Cashier wouldn't get off her phone and I had to keep waiting several times to be served and then rang up as she texted.
Atmosphere: 5
Food: 5
Service: 4
Always good, love the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Cold Cut Combo
I don't usually write reviews like this but this is one petty Subway location. Want spinach? Here's like four leaves for the entire footlong. Not to mention the women working there obviously were not happy to see us as they'd much rather be on their phones.
Atmosphere: 1
Food: 1
Service: 1
Too expensive, but the rest was clean.
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