Taco Bell

1020 Preston Rd, Plano
(972) 985-8964

Recent Reviews

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Tabitha Garrison

Where's the meat? My chalupas had a ton of lettuce hardly any cheese and 4 small strips of meat. If I wasn't just traveling thru and had the time or thought about it, I would have taken pictures.

Atmosphere: 2

Food: 1

Service: 2

Alberto Negron

I got really sick from taking my meds all at once, and their bathroom was right by the door. It saved me from an embarrassing accident.

Service: 5

Sunny Vakkalanka

amazing staff remade nacho fries free of charge

Atmosphere: 5

Food: 5

Service: 5

Tomi Rolley

I went to this location 3 times in 2 days to satisfy a craving. The first time I came, I received exceptional customer service, but they forgot to give me my hot sauce. The girl that took my order through the drive thru was personable and matched my lively energy. The second time I came, the person taking my order through the drive thru was rude, and acted as if I was putting her out by answering my question of whether or not I could sub out a hard taco for a soft taco in a combo box, so instead of answering a yes or no question, she told me to look at the screen for what she rang up as the answer to my question. When I went inside to finish my order bc I was uncomfortable having them prepare my food without me watching at that point, I found that she was the manager of the store. I asked her if she was OK and suggested that she maybe take a break and drink or eat something since she was moody. She insisted that she was ok, so I assume she treats all customers this way all the time. Her staff matched her energy and I'm glad I went inside to watch to make sure they didn't do anything shady. I asked for the managers name and number before I left and she willingly gave it to me. The 3rd time I came(next day), the customer service was decent, but did not match my energy. When I pulled up to the drive thru windows, I asked who the manager on duty was and the cashier demanded to know why I wanted to know before she would give me a name. Again...shady. I just don't understand why all the hostility. Maybe if you weren't all illegal immigrants, you wouldn't be..??

Atmosphere: 2

Food: 5

Service: 2

Ronald Hodges

This Taco Bell location is hit or miss usually a BIG miss. The food service and portions are usually poor and small with meat size barely scraping the bottom of the taco shell never have I seen a fully full burrito. Cost savings at the expense of customers pockets. Street tacos any day from me are much better value food than the high priced low value TB.

Atmosphere: 2

Food: 1

Service: 1

Taejun Yoo

If I ask for a 6 sauce packets I want 6 not 3. Also the cheese dip wasn’t closed all the way and spilled out

Atmosphere: 1

Food: 1

Service: 1

Akriti Verma

We ordered our food on DoorDash as pickup. We reached the store after our food was MARKED as “Ready for pickup”. Even after telling them that the order belongs to us and we are not dashers, they called us inside and there was no one to attend us for good 15 mins. Our food was right in front of us and we were trying to tell them the same. They were looking at us but were not attending us. We lost our patience and we started banging our hands on the countertop just to get their attention. Then the guy who was in charge of taking orders started yelling at me by pointing his finger at me. Later even after realizing that we are not dashers but the ones who ordered the food, not a single time that Mexican man said sorry to us. We ordered crunchy tacos and they died just in the wait time. I don’t know why such ill mannered and uneducated people get hired at such big fast food joints. Confusions are bound to happen but atleast the employees should be taught some etiquettes.

Atmosphere: 5

Food: 2

Service: 1

dheeraj varma

Worst Taco Bell in this area. I placed multiple pick up orders from this store and they often forget to bag some or the other items. Employees are rude, arrogant and seem to be not so smart/trained.

Service: 1

Recommended dishes: Burrito Supreme, Chicken Quesadilla, Crunchy Taco

Brianna May

I get that it's fast food & delivery is swift! But when a customer asks for their receipt; why must it be a back-and-forth? What's the point of having the app when you're not granted the chance (no check-in and a cut off reprinted receipt without barcode)? This the 3rd visit of this happening at this location.

Food: 4

Service: 1

Tony Mihlan

Got a Nacho bell grande with extra queso and Nacho had very little queso at all 😅 workers don't speak English to correct order

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Nachos

Sal Gauna

They no longer will take your order , found a restaurant that will

Atmosphere: 1

Service: 1

Darron Thompson

This location needs some adults. There’s nothing but children working here. I stood with no line nearing 10 minutes and got no acknowledgment until I was told to go and use the kiosk because the register was unable to accept orders after using the kiosk. No one ever made my food nor acknowledged me again needless to say I just turned around and walked out. Still not knowing if my food was ordered…..Terrible service terrible location avoid this place , waste of time!!

Atmosphere: 1

Food: 1

Service: 1

Haley Dickson

Delicious and they follow order notes!

Food: 5

Service: 5

Recommended dishes: Chicken Quesadilla

Tonya Holley

Jaqueline, the manager, threatened to call the cops on me simply because I said $1.62 was high for a single tostada shell. She said are you gonna get aggressive because I don’t have a problem calling the cops. Talk about an overreaction! Nobody was being aggressive in any way!! Not a good manager if that’s her go to immediately! Someone train her! Plus we were the only customers there and she would not wait on us. She made us use the kiosk and said they don’t use the register at the counter anymore!!

Atmosphere: 3

Food: 3

Service: 1

Connie Threadgill

My food was great !

The place was empty !

I did not like the fact I had to order my own food ! Ridiculous!!!!! I was told you can't take orders at the counter ! GeeZ! Toxic. Toxic. Toxic !!!

I ordered on your machine in your lobby ! I put in I wanted mild sauce and they were not put in the bag !

I should have received a discount if I'm going to do your job !

I will not go back to this location!!

Toxic Energy !!!

Food was great but not worth going back !

I'm still perplexed by this experience...

Why ????

Your Food was wonderful !!!
Thank you for that !!!!

Atmosphere: 2

Food: 5

Service: 2

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