I’ve read the reviews, and unfortunately, my experience aligns with the ongoing concerns—this place is consistently disappointing. At this point, it’s beyond poor management; the behavior of some employees suggests that this level of service is actually considered acceptable here.
I believe in giving fair chances and allowing time to improve, but this location has pushed me to the point of no return. Thankfully, there are better alternatives nearby. Wendy’s, for example, still knows how to serve a quality burger with decent customer service.
It’s a shame when a few bad apples are allowed to spoil the entire experience, but I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Paul Taylor
First off I wanted a baked potato with everything on it and chili too. All I got was a potato, cheese, and butter. I was told the other items were in the bag. No, they weren't. I went through the drive thru again and finally got the items but the chili. Got a frosty and that was good but had to ask for a spoon and straw.
Atmosphere: 3
Food: 4
Service: 2
SCAARR
Only reason im not doing one star is because my order wasnt wrong. Otherwise this was one of the rudest experiences ive had. The guy answering the drive through almost seemed angry i was making him work.
Peter Watson
Justin, our server was Very welcoming and upbeat - Great service. Food met, and exceeded expectations, tastey & filling.
Atmosphere: 4
Food: 5
Service: 5
Margaret L
Location needs to be shut down. Waited 45 minutes for an incorrect order to still be incorrect and ice cold. Manager was very unprofessional. Tossed cups over the counter, argumentative, and watched him take someone’s served fries and dump them back in the fryer.
Atmosphere: 1
Food: 1
Service: 1
Josiah Go
I ordered a meal with nuggets and ive had to wait A WHOLE HOUR to get my food, alongside 5 other people waiting. And when the food gets here, the quality isnt even good! Veggies are missing from the burgers, the fries are cold. I get it, ive worked fast food and its not the best job. But ONE WHOLE HOUR TO COOK A MEAL??? Anyone who reads this, please 1 star review and plummet this location to warn others. Dont waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Christina Brown
this location has gone downhill. Also, why put an item on your menu if it isn't available yet? Same with the kid's toy...sorry but DC didnt make the animal sounds book. The kid is crushed.
Atmosphere: 3
Food: 3
Service: 2
Robert Tadlock
I've been coming to this shopping center & this Wendy's for years. Went through the drive through today & had a terrible experience honestly. Girl taking orders seemed like she'd rather be anywhere else (I get it's a fast food job but atleast try) my food was handed to me in a ripped bag. When I asked for a new bag the manager I assume simply placed the ripped bag in another bag....
Sandwiches were wrapped poorly. Food was thrown in with 0 consideration. All in all just a terrible experience. I love Wendy's but I don't think I'll be back to this location anytime soon. Looking at other reviews, seems like corporate should really step in....
Atmosphere: 1
Food: 2
Service: 1
Charles deBourbon
Why tf you give my uber eats driver cold food?!?! They showed up before it was made, and it shows up cold when I live 1 mile from you. I ordered before 1 pm. How is your food cold at that time?
Food: 1
Margaret Ezulike
I love there nuggets and the kids love those special
Fast and friendly service. Food was hot. Aaliyah and freeman was nice and respectful.
Atmosphere: 5
Food: 5
Service: 5
Cathy Sue Landry
No smiles? What's the deal? Sorry 😞 for the inconvenience
Food: 2
Service: 2
Anthony Quezada
Manager takes my order I wait 15 minutes then an older gentleman walks in takes his order. Keep in mind I was very nice and well mannered while everyone else wasn’t. About 5 minutes go by and the older guy already got his food. He literally ordered more food than I did aswell which was ridiculous to me. They proceed to not even acknowledge me. About 5 minutes go by before I even get my food.
Atmosphere: 2
Food: 2
Service: 1
Paul T
This is the first time I encountered attitude at this restaurantn perhaps, the employees were having a bad day. However, the Cinnabon is hard as a rock definitely won't buy it again.
Ethan Seem
Extremely slow service and the restroom was filthy.
I’ve read the reviews, and unfortunately, my experience aligns with the ongoing concerns—this place is consistently disappointing. At this point, it’s beyond poor management; the behavior of some employees suggests that this level of service is actually considered acceptable here.
I believe in giving fair chances and allowing time to improve, but this location has pushed me to the point of no return. Thankfully, there are better alternatives nearby. Wendy’s, for example, still knows how to serve a quality burger with decent customer service.
It’s a shame when a few bad apples are allowed to spoil the entire experience, but I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
First off I wanted a baked potato with everything on it and chili too. All I got was a potato, cheese, and butter. I was told the other items were in the bag. No, they weren't. I went through the drive thru again and finally got the items but the chili. Got a frosty and that was good but had to ask for a spoon and straw.
Atmosphere: 3
Food: 4
Service: 2
Only reason im not doing one star is because my order wasnt wrong. Otherwise this was one of the rudest experiences ive had. The guy answering the drive through almost seemed angry i was making him work.
Justin, our server was Very welcoming and upbeat - Great service. Food met, and exceeded expectations, tastey & filling.
Atmosphere: 4
Food: 5
Service: 5
Location needs to be shut down. Waited 45 minutes for an incorrect order to still be incorrect and ice cold. Manager was very unprofessional. Tossed cups over the counter, argumentative, and watched him take someone’s served fries and dump them back in the fryer.
Atmosphere: 1
Food: 1
Service: 1
I ordered a meal with nuggets and ive had to wait A WHOLE HOUR to get my food, alongside 5 other people waiting. And when the food gets here, the quality isnt even good! Veggies are missing from the burgers, the fries are cold. I get it, ive worked fast food and its not the best job. But ONE WHOLE HOUR TO COOK A MEAL??? Anyone who reads this, please 1 star review and plummet this location to warn others. Dont waste your money here.
Atmosphere: 1
Food: 1
Service: 1
this location has gone downhill. Also, why put an item on your menu if it isn't available yet? Same with the kid's toy...sorry but DC didnt make the animal sounds book. The kid is crushed.
Atmosphere: 3
Food: 3
Service: 2
I've been coming to this shopping center & this Wendy's for years. Went through the drive through today & had a terrible experience honestly. Girl taking orders seemed like she'd rather be anywhere else (I get it's a fast food job but atleast try) my food was handed to me in a ripped bag. When I asked for a new bag the manager I assume simply placed the ripped bag in another bag....
Sandwiches were wrapped poorly. Food was thrown in with 0 consideration. All in all just a terrible experience. I love Wendy's but I don't think I'll be back to this location anytime soon. Looking at other reviews, seems like corporate should really step in....
Atmosphere: 1
Food: 2
Service: 1
Why tf you give my uber eats driver cold food?!?!
They showed up before it was made, and it shows up cold when I live 1 mile from you.
I ordered before 1 pm.
How is your food cold at that time?
Food: 1
I love there nuggets and the kids love those special
Atmosphere: 5
Food: 5
Restaurantji Recommends
Fast and friendly service. Food was hot. Aaliyah and freeman was nice and respectful.
Atmosphere: 5
Food: 5
Service: 5
No smiles?
What's the deal?
Sorry 😞 for the inconvenience
Food: 2
Service: 2
Manager takes my order I wait 15 minutes then an older gentleman walks in takes his order. Keep in mind I was very nice and well mannered while everyone else wasn’t. About 5 minutes go by and the older guy already got his food. He literally ordered more food than I did aswell which was ridiculous to me. They proceed to not even acknowledge me. About 5 minutes go by before I even get my food.
Atmosphere: 2
Food: 2
Service: 1
This is the first time I encountered attitude at this restaurantn perhaps, the employees were having a bad day. However, the Cinnabon is hard as a rock definitely won't buy it again.
Extremely slow service and the restroom was filthy.
Atmosphere: 2
Food: 3
Service: 1
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