Arrived at restaurante a little after 9pm. The tables and floors were dirty. There were about 5 employees behind the counter just standing around and joking with each other.The Dr. Pepper shake was more of a water down drink. The fries were cold and mushy. I asked for no bun for my avocado bacon hamburger. I received the sandwich that was on bread. When I asked for a new one, I was told it's not a big deal. I told her that yes, it is a big deal due to I'm allergic to wheat. She turned around and told one of the workers it's not a big deal. When I received my second sandwich, the hamburger was cold, and it looked like they just slap a slice of cheese on it, not even melted. I couldn't even eat it. What a waste of my money!!!
Atmosphere: 1
Food: 1
Service: 1
allen metzinger
There is a sweet older lady that works here and she was amazing making sure mistakes were corrected and we were happy. I cannot recall her name now. Have been here 3 times since and not one thing ordered was correct. First time allergy was ignored when told to staff and orders were wrong. Second took 45 minutes to get 1 burger and 1 fry and still managed to not get me the correct burger. Tonight was my last chance for this place. Ordered a double with cheese and a large fry. Charged me for large drink, didn't put the cheese on the burger and frys were cold. Sad to see a place do such a poor job with quality and service. Go to the one on premier near 75. Much better store. Never had an issue there
Hector Salazar
I found a hair in my spicy chicken sandwich. .
Atmosphere: 1
Food: 1
Service: 1
Julius Burke
Ate lunch here, it was a mistake. Food poisoning
Atmosphere: 1
Food: 1
Service: 1
Glenda Edmonds
Best customer service for late night customers. Christina was amazing. She took such good care of me.
Jesus Vicente
Don’t Come here unless you want your food smelling like marihuana !! Almost all of there employees smokes mariguana on there breakTrust me don’t come just go to the back where the trash is or next to this building they’re always smoking marihuanaIt’s a horrible atsmophere help me give nada reviews so it could get to the headquarters
K Takahara
Was able to write this waiting in line lol. The drive through is consistently slow and inefficient. Overpriced for the food quality which is always low. Waiting 20-25 mins in the drive thru line completely defeats the purpose of “fast” food…
Atmosphere: 1
Food: 1
Service: 1
Edith McDaniel
I moved across street from the K Avenue location. Sporadically go in for coffee. Didn’t senior citizen coffee was free here, perfect! Today a rude black women with accent said coffee not free for senior citizens . Her name is Chantel she spoke loud enough for whole restaurant to hear. Very embarrassing at 5:30am. I stopped bringing money to this location because coffee free. Chantel loudly kept insisting I buy something.. we don’t do that in America! Chantel eventually gave me a cup for coffee for “ THIS TIME.” She needs an American etiquette class for Whataburger restaurants. After sharing I was sharing my experience on Google she said go ahead. Rude lady with unkempt hair.The coffee had a lot of grinds and I doubt fresh. Could have been from day before.Wheelchair accessibility: Manager Chantel Rude and discriminating towards senior citizens.
tracy jones
Ordered spicy chicken Cobb salad. Received salad with no chicken,no cheese,no double bacon. I'm at work can't leave very disappointed with them and Uber eats.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Burger, Onion Rings
Terrible customer service at night. Female employee working the window needs to be retrained.
Nicholas Benoit
Incredibly slow drive through, and yet still managed to mess up my order. These pancakes without butter or syrup sure are delicious…
Viktor Xavier
Always dirty and just can't enjoy the raw onions on their
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Burger
Mathew Mesfun
Worst whataburger in Texas. Sloppy, slow, and poor customer service. The manager is Sarah and operating partner is Brittany Sheppard. An embarrassment to the franchise.
Atmosphere: 1
Food: 2
Service: 2
alex Sanchez
Bad customer service, came Friday march 8 9:50 pm seems like the shift manager was having a bad day, I asked for two jr whata burgers and even repeated it three times and they where trying to charge me for two whata burgers regular size burgers. I told the lady at the window it was two whata burgers jr because it seemed they were over charging me. Next thing you know the shift manager who I was told her name is , tells me that I should of told her that In the drive through even doe I mentioned it like three times because I asked for cheese and ez mustard on the two jr whata burgers. She comes to the window all rude telling me that I dint tell her that at the drive through which I did and I’m sure if you’ll have voice recording cameras yall can run it back and hear the whole drive through conversation. I’ve been comming here for years and never have I ever had a problem until now. All she could of done is change the order on the screen and park me with out the need of her being rude and comming all the way out the kitchen and opening the window and telling all that extra stuff. After that she tells me the total and closes the window on me while I try to hand her the money. Please check y’all’s cameras and staff I will follow this complaint to hire ends. As well after reviewing my order they dint do ez mustard and I have the receipt for it as well.Shantell is her name if it’s fake, it will be the shift manager working Friday 9:50 pm wearing a gray shirt.
Arrived at restaurante a little after 9pm. The tables and floors were dirty. There were about 5 employees behind the counter just standing around and joking with each other.The Dr. Pepper shake was more of a water down drink. The fries were cold and mushy. I asked for no bun for my avocado bacon hamburger. I received the sandwich that was on bread. When I asked for a new one, I was told it's not a big deal. I told her that yes, it is a big deal due to I'm allergic to wheat. She turned around and told one of the workers it's not a big deal. When I received my second sandwich, the hamburger was cold, and it looked like they just slap a slice of cheese on it, not even melted. I couldn't even eat it. What a waste of my money!!!
Atmosphere: 1
Food: 1
Service: 1
There is a sweet older lady that works here and she was amazing making sure mistakes were corrected and we were happy. I cannot recall her name now. Have been here 3 times since and not one thing ordered was correct. First time allergy was ignored when told to staff and orders were wrong. Second took 45 minutes to get 1 burger and 1 fry and still managed to not get me the correct burger. Tonight was my last chance for this place. Ordered a double with cheese and a large fry. Charged me for large drink, didn't put the cheese on the burger and frys were cold. Sad to see a place do such a poor job with quality and service. Go to the one on premier near 75. Much better store. Never had an issue there
I found a hair in my spicy chicken sandwich. .
Atmosphere: 1
Food: 1
Service: 1
Ate lunch here, it was a mistake. Food poisoning
Atmosphere: 1
Food: 1
Service: 1
Best customer service for late night customers. Christina was amazing. She took such good care of me.
Don’t Come here unless you want your food smelling like marihuana !! Almost all of there employees smokes mariguana on there breakTrust me don’t come just go to the back where the trash is or next to this building they’re always smoking marihuanaIt’s a horrible atsmophere help me give nada reviews so it could get to the headquarters
Was able to write this waiting in line lol. The drive through is consistently slow and inefficient. Overpriced for the food quality which is always low. Waiting 20-25 mins in the drive thru line completely defeats the purpose of “fast” food…
Atmosphere: 1
Food: 1
Service: 1
I moved across street from the K Avenue location. Sporadically go in for coffee. Didn’t senior citizen coffee was free here, perfect! Today a rude black women with accent said coffee not free for senior citizens . Her name is Chantel she spoke loud enough for whole restaurant to hear. Very embarrassing at 5:30am. I stopped bringing money to this location because coffee free. Chantel loudly kept insisting I buy something.. we don’t do that in America! Chantel eventually gave me a cup for coffee for “ THIS TIME.” She needs an American etiquette class for Whataburger restaurants. After sharing I was sharing my experience on Google she said go ahead. Rude lady with unkempt hair.The coffee had a lot of grinds and I doubt fresh. Could have been from day before.Wheelchair accessibility: Manager Chantel Rude and discriminating towards senior citizens.
Ordered spicy chicken Cobb salad. Received salad with no chicken,no cheese,no double bacon. I'm at work can't leave very disappointed with them and Uber eats.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Burger, Onion Rings
Food is always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible customer service at night. Female employee working the window needs to be retrained.
Incredibly slow drive through, and yet still managed to mess up my order. These pancakes without butter or syrup sure are delicious…
Always dirty and just can't enjoy the raw onions on their
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Burger
Worst whataburger in Texas. Sloppy, slow, and poor customer service. The manager is Sarah and operating partner is Brittany Sheppard. An embarrassment to the franchise.
Atmosphere: 1
Food: 2
Service: 2
Bad customer service, came Friday march 8 9:50 pm seems like the shift manager was having a bad day, I asked for two jr whata burgers and even repeated it three times and they where trying to charge me for two whata burgers regular size burgers. I told the lady at the window it was two whata burgers jr because it seemed they were over charging me. Next thing you know the shift manager who I was told her name is , tells me that I should of told her that In the drive through even doe I mentioned it like three times because I asked for cheese and ez mustard on the two jr whata burgers. She comes to the window all rude telling me that I dint tell her that at the drive through which I did and I’m sure if you’ll have voice recording cameras yall can run it back and hear the whole drive through conversation. I’ve been comming here for years and never have I ever had a problem until now. All she could of done is change the order on the screen and park me with out the need of her being rude and comming all the way out the kitchen and opening the window and telling all that extra stuff. After that she tells me the total and closes the window on me while I try to hand her the money. Please check y’all’s cameras and staff I will follow this complaint to hire ends. As well after reviewing my order they dint do ez mustard and I have the receipt for it as well.Shantell is her name if it’s fake, it will be the shift manager working Friday 9:50 pm wearing a gray shirt.