We have been sitting here for 20 minutes while the bar crew are having a great time visiting . No one has asked us what we want. What a difference from months ago . What has happened to this place ??
Atmosphere: 1
Service: 1
Tim Creech
Checked with Grok what the best place for drinks was in Legacy. This was number 4 and was for whiskey fans. We tracked down to the end of the strip and we were nit disappointed. Good recommendations and friendly service. Not cheap but nit ridiculous
Atmosphere: 5
Abhishek Goyal
Love this place, always a nice ambience and amazing drinks
Atmosphere: 5
Food: 5
Service: 5
The End of the Illusion
I recently had the pleasure of dining at the Studio in the lobby of the Hotel, a Marriott property, while meeting with a client, and our experience was significantly enhanced by the exceptional service provided by Leah. From the moment we settled at our high table, Leah approached us with a warm smile, ready to make our visit as enjoyable as possible.
Leah’s professionalism was immediately apparent. She possessed an impressive in-depth knowledge of the menu, particularly the various meat options. Her enthusiasm when discussing the different protein choices drew us in, and her suggestion was spot on—it was delightful! Leah clearly understands the nuances of the dishes, and her ability to articulate the ingredients and preparation methods made our experience even more enriching.
What I found particularly impressive was Leah’s ability to make us feel comfortable and welcomed. Despite the bustling atmosphere of the lobby, she ensured that we felt like valued guests. Leah struck the perfect balance between attentiveness and space, checking in at all the right moments without interrupting our conversation. Her friendly demeanor created a relaxed environment that allowed us to focus on our meeting.
Leah’s attention to detail truly stood out. She was diligent in ensuring our coffees were always topped off (despite the fact that the Coffee show was already closed for the day: Outstanding! ) and that we had everything we needed throughout our time there. Her commitment to outstanding service was evident and made our experience smooth and enjoyable.
If you find yourself at the Marriott Dallas Renaissance Hotel in Plano, make sure to seek out Leah. Her professionalism, extensive knowledge of the menu, and genuine ability to connect with guests will undoubtedly enhance your dining experience.
Thank you, Leah, for your exceptional service and for making our meeting memorable!
D. L.
I've been here before and eaten and had cocktails, the food is tasty and the drinks have been average. The service is generally sub- par, with the exception of the last two times I've been there. I had a new bartender/server (Stormy) who was actually the nicest one I've ever had there. She provided excellent costumer service, and made decent cocktails as well. She actually made you feel welcome to the bar and answered any questions I had about the hotel and area (I stay at the hotel when in town). Her customer service is a reason I will return to have a meal or drink, she's a great addition to this establishment especially since of the average service I had prior to her.
Atmosphere: 5
Food: 4
Service: 5
steve nicholas
Attended a bourbon event at the hotel a couple of months ago. The manager, Mark said to ask for me next time you’re at the bar, I’ll buy you a drink. Came today to the bar annd introduced myself and told him he said he’d buy me a drink. He replied, “I did” and proceeded to walk away. I will not patronize anywhere that reneges on their offers.
Babar Sultan
My issue is with the Bar service. No smiles or greeting- service industry 101. $32 gives you worse than what you can get for $5 at a cheap taco place. Sad looking Bartender made two mojitos that tasted simply like tap water with sugar.
When I told him it was crap- he just became defensive and got his manager. Another bar tender and the manager tasted and agreed the drinks were crappy. After 15 minutes of trying to explain to them why mojitos should have layers with mint on the bottom to ensure the mint releases oil/they made another one (sigh).
The original bartender never showed up- embarrassed by his poor drink making. How can you have bartenders who don’t know how to make simple MOJITOS and not to mention work with the temperament of a toddler. Attitude of service industry- smh.
Atmosphere: 2
Service: 1
Ava Underdahl
I came here with my friend and we had such a good time! We sat at the bar, and Maxwell was our server. He made amazing drinks and was such a delight to chat with while we had our drinks. Maxwell was so personable and friendly and definitely added to the atmosphere of the restaurant. Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
Joesph Wayne
The chile duck wings were great , 3 pigs in a bun was average, the lemon honey glaze pork ribs were great , so were the burgers and the whisky cake at the end was worth it all.
Absolute BEST customer service !! Maxwell was AMAZING!! What an asset you have with him !Thank you Maxwell for taking such great care of us ! We look forward to returning and ESPECIALLY seeing you again!
Atmosphere: 5
Food: 5
Service: 5
Ms.B
For St. Patrick’s weekend me and my buddy headed to Legacy West. We decided on Whisky Moons, a bar located in the Renaissance hotel. It’s actually a nice open space with rustic, modern decor including spurs on the ceiling.I ordered plain wings with coconut rum and coke. My friend ordered a chicken sandwich and mocktail. It was light fare compared to what we normally order but decent.The bar was not terribly busy and yet the service was severely lacking. There was no smile offered from the bartender and definitely no urgency with taking our order. At one point I’d shared someone had shattered their drink which needed to be cleaned before others slipped and possibly injured themselves. There seemed to be no urgency in this matter either. It was concerning.Unfortunately, I cannot recommend this venue.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Whisky Moon Bar Foods
Mark Kido
Spectacular ambience. Great customer service. Easily accessible location.
Staff was very nice and great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
We have been sitting here for 20 minutes while the bar crew are having a great time visiting . No one has asked us what we want. What a difference from months ago . What has happened to this place ??
Atmosphere: 1
Service: 1
Checked with Grok what the best place for drinks was in Legacy. This was number 4 and was for whiskey fans. We tracked down to the end of the strip and we were nit disappointed. Good recommendations and friendly service. Not cheap but nit ridiculous
Atmosphere: 5
Love this place, always a nice ambience and amazing drinks
Atmosphere: 5
Food: 5
Service: 5
I recently had the pleasure of dining at the Studio in the lobby of the Hotel, a Marriott property, while meeting with a client, and our experience was significantly enhanced by the exceptional service provided by Leah. From the moment we settled at our high table, Leah approached us with a warm smile, ready to make our visit as enjoyable as possible.
Leah’s professionalism was immediately apparent. She possessed an impressive in-depth knowledge of the menu, particularly the various meat options. Her enthusiasm when discussing the different protein choices drew us in, and her suggestion was spot on—it was delightful! Leah clearly understands the nuances of the dishes, and her ability to articulate the ingredients and preparation methods made our experience even more enriching.
What I found particularly impressive was Leah’s ability to make us feel comfortable and welcomed. Despite the bustling atmosphere of the lobby, she ensured that we felt like valued guests. Leah struck the perfect balance between attentiveness and space, checking in at all the right moments without interrupting our conversation. Her friendly demeanor created a relaxed environment that allowed us to focus on our meeting.
Leah’s attention to detail truly stood out. She was diligent in ensuring our coffees were always topped off (despite the fact that the Coffee show was already closed for the day: Outstanding! ) and that we had everything we needed throughout our time there. Her commitment to outstanding service was evident and made our experience smooth and enjoyable.
If you find yourself at the Marriott Dallas Renaissance Hotel in Plano, make sure to seek out Leah. Her professionalism, extensive knowledge of the menu, and genuine ability to connect with guests will undoubtedly enhance your dining experience.
Thank you, Leah, for your exceptional service and for making our meeting memorable!
I've been here before and eaten and had cocktails, the food is tasty and the drinks have been average. The service is generally sub- par, with the exception of the last two times I've been there. I had a new bartender/server (Stormy) who was actually the nicest one I've ever had there. She provided excellent costumer service, and made decent cocktails as well. She actually made you feel welcome to the bar and answered any questions I had about the hotel and area (I stay at the hotel when in town). Her customer service is a reason I will return to have a meal or drink, she's a great addition to this establishment especially since of the average service I had prior to her.
Atmosphere: 5
Food: 4
Service: 5
Attended a bourbon event at the hotel a couple of months ago. The manager, Mark said to ask for me next time you’re at the bar, I’ll buy you a drink. Came today to the bar annd introduced myself and told him he said he’d buy me a drink. He replied, “I did” and proceeded to walk away. I will not patronize anywhere that reneges on their offers.
My issue is with the Bar service.
No smiles or greeting- service industry 101.
$32 gives you worse than what you can get for $5 at a cheap taco place.
Sad looking Bartender made two mojitos that tasted simply like tap water with sugar.
When I told him it was crap- he just became defensive and got his manager. Another bar tender and the manager tasted and agreed the drinks were crappy. After 15 minutes of trying to explain to them why mojitos should have layers with mint on the bottom to ensure the mint releases oil/they made another one (sigh).
The original bartender never showed up- embarrassed by his poor drink making.
How can you have bartenders who don’t know how to make simple MOJITOS and not to mention work with the temperament of a toddler. Attitude of service industry- smh.
Atmosphere: 2
Service: 1
I came here with my friend and we had such a good time! We sat at the bar, and Maxwell was our server. He made amazing drinks and was such a delight to chat with while we had our drinks. Maxwell was so personable and friendly and definitely added to the atmosphere of the restaurant. Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
The chile duck wings were great , 3 pigs in a bun was average, the lemon honey glaze pork ribs were great , so were the burgers and the whisky cake at the end was worth it all.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Absolute BEST customer service !! Maxwell was AMAZING!! What an asset you have with him !Thank you Maxwell for taking such great care of us ! We look forward to returning and ESPECIALLY seeing you again!
Atmosphere: 5
Food: 5
Service: 5
For St. Patrick’s weekend me and my buddy headed to Legacy West. We decided on Whisky Moons, a bar located in the Renaissance hotel. It’s actually a nice open space with rustic, modern decor including spurs on the ceiling.I ordered plain wings with coconut rum and coke. My friend ordered a chicken sandwich and mocktail. It was light fare compared to what we normally order but decent.The bar was not terribly busy and yet the service was severely lacking. There was no smile offered from the bartender and definitely no urgency with taking our order. At one point I’d shared someone had shattered their drink which needed to be cleaned before others slipped and possibly injured themselves. There seemed to be no urgency in this matter either. It was concerning.Unfortunately, I cannot recommend this venue.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Whisky Moon Bar Foods
Spectacular ambience. Great customer service. Easily accessible location.
Atmosphere: 5
Food: 5
Service: 5
Good place to drink. Stormy is the best ?
It's a hotel bar.
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