Total let down! Didn’t have what I wanted, went with my second option, “sorry we’re out”. Took the girls recommendation and it took 20 mins for my coffee. My warmed chocolate croissant sat on the counter for 10 minutes. so much for being warm!
Melissa Landin
Very rude staff. Always a very poor experience. When we arrived, my boys took a couple minutes to decide. The barista, “Are y’all going to order something?” Five people behind the counter and they announce that folks in the lobby have to leave due to being short staffed. An older lady came in and she was quickly approached to leave. When we finally received our order, we attempted to leave the front door and it was locked. The same barista said, “please go through side because we won’t be unlocking it.” Someone was trying to go in to get their order sitting on the counter. He was told to go through drive through to get it. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Lyndi Long
Quicker service than other Starbucks
Atmosphere: 5
Food: 5
Service: 5
Jennifer Acosta
Matilda is the 👌 best always serving 😍 up a smile 😃
Atmosphere: 5
Food: 5
Service: 5
Mia Arellano
forgot my drink bad review
Atmosphere: 1
Maybe cRAYzy
I've visited this Starbucks many times, and unfortunately, my experiences have consistently been negative. The employees often come across as rude, dismissive, and more focused on chatting with each other than helping customers. On several occasions, I've been completely ignored and not even acknowledged when waiting to order. I've also spoken with other regular visitors who share the same concerns. I truly enjoy Starbucks and usually have great experiences at other locations, but this particular store has been a constant disappointment. I'd rather drive to a San Antonio location where the staff is way more friendly and always makes better.
Atmosphere: 3
Food: 2
Service: 1
The O
The coffee I ordered tasted like a cup of milk not flavoring or coffee stood out. Not sure if the staff changed or if they aren't adding all the ingredients.
Atmosphere: 1
Food: 1
Service: 5
John Chaddock
Decent music playing. Food is pretty good. Coffee is magic
Atmosphere: 5
Food: 5
Service: 5
M V
They are always friendly. I don't ever have issues and if I do they take care of it. I do enjoy the drinks.
Atmosphere: 5
Food: 5
Service: 5
Cabebara
They decided to only fill my 7 dollar venti up 3/4 of the way, assuming they accidentally made a grande and were too lazy to correct it so they poured it in a big cup and hoped I wouldn't notice... not only that, two girls decides they wanted to be rude about it when I sent my husband in to fix it. 5 star customer service, people.
I buy here plenty, but recently went in with my purchased Starbucks cup just for some water while I was out in this Texas heat and was denied water because I didn’t make a purchase. I think my family buys plenty from Starbucks that they would do the curtesy of giving us water. I understand sales, but stuff like this will detour your customers.
Catina Guerra
The worst experience ever. Two people working on a Saturday morning. One girl moving about as slow as a snail. I was there about five minutes before she asked if I was waiting on something in a rude manner. No one in the drive-through no one standing behind me I was the only one there, and a worker, some guy talking about his private life which I overheard, which was more important than making my drink correct. Called spoke to the manager.. not the brightest either. Didn’t know how to refund my mobile order and then proceeded to yell at me because I corrected her on how to say my name and hung up on me. I will never go back to that Starbucks I’d rather drive all the way to San Antonio. Well, they say to shop local, if only the local spoiled brats would wanna work I’d be fine. I wouldn’t mind shopping local.
Pedro Rosales
White chocolate mocha is legit delicious 😋
Kl
Whomever is working the front register and drive thru at 530pm must be having a bad day today.... or maybe she's just rude and has an attitude all the time idk. Either way this was not the customer service I'd expect to experience at Starbucks.
Debi Jack
Baristas are always very helpful to suggest new items.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Grilled Cheese On, Pineapple Passionfruit Refresher
Total let down! Didn’t have what I wanted, went with my second option, “sorry we’re out”. Took the girls recommendation and it took 20 mins for my coffee. My warmed chocolate croissant sat on the counter for 10 minutes. so much for being warm!
Very rude staff. Always a very poor experience. When we arrived, my boys took a couple minutes to decide. The barista, “Are y’all going to order something?” Five people behind the counter and they announce that folks in the lobby have to leave due to being short staffed. An older lady came in and she was quickly approached to leave. When we finally received our order, we attempted to leave the front door and it was locked. The same barista said, “please go through side because we won’t be unlocking it.” Someone was trying to go in to get their order sitting on the counter. He was told to go through drive through to get it. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Quicker service than other Starbucks
Atmosphere: 5
Food: 5
Service: 5
Matilda is the 👌 best always serving 😍 up a smile 😃
Atmosphere: 5
Food: 5
Service: 5
forgot my drink bad review
Atmosphere: 1
I've visited this Starbucks many times, and unfortunately, my experiences have consistently been negative. The employees often come across as rude, dismissive, and more focused on chatting with each other than helping customers. On several occasions, I've been completely ignored and not even acknowledged when waiting to order. I've also spoken with other regular visitors who share the same concerns. I truly enjoy Starbucks and usually have great experiences at other locations, but this particular store has been a constant disappointment. I'd rather drive to a San Antonio location where the staff is way more friendly and always makes better.
Atmosphere: 3
Food: 2
Service: 1
The coffee I ordered tasted like a cup of milk not flavoring or coffee stood out. Not sure if the staff changed or if they aren't adding all the ingredients.
Atmosphere: 1
Food: 1
Service: 5
Decent music playing. Food is pretty good. Coffee is magic
Atmosphere: 5
Food: 5
Service: 5
They are always friendly. I don't ever have issues and if I do they take care of it. I do enjoy the drinks.
Atmosphere: 5
Food: 5
Service: 5
They decided to only fill my 7 dollar venti up 3/4 of the way, assuming they accidentally made a grande and were too lazy to correct it so they poured it in a big cup and hoped I wouldn't notice... not only that, two girls decides they wanted to be rude about it when I sent my husband in to fix it. 5 star customer service, people.
Restaurantji Recommends
I buy here plenty, but recently went in with my purchased Starbucks cup just for some water while I was out in this Texas heat and was denied water because I didn’t make a purchase. I think my family buys plenty from Starbucks that they would do the curtesy of giving us water. I understand sales, but stuff like this will detour your customers.
The worst experience ever. Two people working on a Saturday morning. One girl moving about as slow as a snail. I was there about five minutes before she asked if I was waiting on something in a rude manner. No one in the drive-through no one standing behind me I was the only one there, and a worker, some guy talking about his private life which I overheard, which was more important than making my drink correct. Called spoke to the manager.. not the brightest either. Didn’t know how to refund my mobile order and then proceeded to yell at me because I corrected her on how to say my name and hung up on me. I will never go back to that Starbucks I’d rather drive all the way to San Antonio. Well, they say to shop local, if only the local spoiled brats would wanna work I’d be fine. I wouldn’t mind shopping local.
White chocolate mocha is legit delicious 😋
Whomever is working the front register and drive thru at 530pm must be having a bad day today.... or maybe she's just rude and has an attitude all the time idk. Either way this was not the customer service I'd expect to experience at Starbucks.
Baristas are always very helpful to suggest new items.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Grilled Cheese On, Pineapple Passionfruit Refresher
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