To receive their specials it's almost impossible to do through the use of their app. Their employees were of no assistance or help in this matter.
Atmosphere: 4
Food: 3
Service: 2
James English
My wife loves the soups here.
Atmosphere: 5
Food: 5
Service: 5
Heaven
Went into the Pleasanton subway and got my usual subway club and the service had exceeded my expectations! Will return 👍
Atmosphere: 5
Food: 5
Service: 5
steven ayala
I was helped by a young man named Jesse I usually don’t leave reviews, but this kid went above and beyond for me in a particular situation that I was in he did not hesitate to help me and I was very grateful of it. We need more people with a kind heart like him around. I hope management sees this and acknowledges they’re good employee
Atmosphere: 5
Food: 5
Service: 5
Daniel S
Friendly service
Tony Curtis Worley
The sub was excellent! It took forever to get served. There was a line, but the artisans were in slo mo. The did there best but perhaps additional staff might have helped. The owners of this franchise should take a look at the many cameras and see people walking out due to the extensive wait time. Just my 2 cents. I think that was the longest I have ever spent in a Subway and I took my order to go.
Atmosphere: 2
Food: 5
Service: 1
Jeanette Pacheco
Awful customer service. Sunday October 5 @2 pm. I ordered through the Subway app which tells you when your order is ready. My time kept getting delayed. After 30 minutes of watching people walk in and out of subway I go in for my order. The young lady lady says are you here for the online order, I reply yes. She said well I have not got started. I said well I guess there is no point in ordering ahead through the app. The subway employee says well there are people in front of you, you aren't the only one. Excuse me? I watched people come in 15 or so minutes after my order was placed. Then she says the toaster is out of service. It would have been nice to know that when I placed my order well over 40 minutes ago. Never again. She had to call her manager because she didn't know how to give a refund. The young lady being disrespectful was the worse part. Nobody wants to deal with that. The customers waiting in line walked out.
Atmosphere: 1
Food: 1
Service: 1
Kevin Lambert
Only one person working at both locations and have to wait 10 min a person to order step it up subway
Esmael Yzaguirre
Great food good service.
Atmosphere: 5
Food: 5
Service: 5
Brandon Herrera
Second time this has happened I ordered ahead so i can pick up and go home and my groceries won’t be sitting in the car I get here at the time they said my order would be ready and both employees are just sitting up front when I walked in they didn’t even know I had a mobile order asking me to check the to go rack well surprise surprise nothing there I get people get tired throughout the day and want a break but handle what needs to be handled first this seems to be a reoccurring issue not only with myself but others who’ve left reviews
If you want a lot of eye rolls while placing your order and for every item you ask for, this is the place!! Young lady was equally rude when she figured out I did not leave a tip. I will never order from this subway ever again. I will purposely not walk into any subway this franchise owner runs. I won’t pay that much money for two sandwiches just to have someone be rude. Ruined my meal.
Angie Hildebrandt
I'd ont know why I keep stopping at this subway, mainly because I tend to forget there's one in the Walmart. I stopped in today to grab a sandwich on my way home firstly I walk in and stand at the counter for about 5ish or more min because there's one girl doing chip restock and nobody else I can see but here. Does the girl doing chips acknowledge my existence not other than looking up when I walked in the door, other than that nothing not a word or a gester of any kind. So after standing there like a ghost someone finally comes to help me and she's the chip girl and she obviously hates being there(which don't we all hate our jobs but it's not my fault your here i just want a sandwich). I'm pretty sure the only reason she came to assist is because someone else walked in. When I get home with my sandwich and proceed to eat it it's stale as ever the bread is hella hard and the top is so stale it's falling apart. I don't expect perfection but if I'm spending almost 10 bucks a sandwich I at least expect it to be some what fresh, which seems to be a problem with this store. The bread here is either stale or the vegetables are soggy and old and the employees no matter who's there absolutely hates everything and doesn't want you there.
JUUZOUSREAPER 97
So my wife ordered online for me and her cause I had a lunch break from work I get there and the food isn't ready yet . So I'm waiting and the girl that is putting the veggies on it and cutting dressed my sandwich sloppy the sandwich didn't look like a sandwich 🤔 looked like something I had to eat with a fork . It also didn't have everything I ordered . I take it back up to get it remade and a bunch of people walk in like over 10 people I have currently been waiting 30 mins for a remake . Apparently if your a customer that already paid you are no longer priority even if you are eating in store. When I finally went back to ask about my remake they were like is that what that was pointing at my old sandwich just sitting g on the back counter . Didn't bother to remake it even when the store franchise owner showed up and was helping making sandwiches 😒. This is unacceptable for any customer service . I personally will no longer eat her at this subway across from pleasanton pd . Standards have dropped for customer service and I do not recommend.
Jack
The crew making the sandwiches worked efficiently and quickly. Well done!
lisa spence
Always out of everything! The person who does inventory needs to do their job better. And the employees that fill the door dash orders always mess up. Tonight my sandwich was missing the sauce and subkrunch that basically makes the sandwich so it tasted very bland. Didn’t even get the right chips. This isn’t the first time. It’s a constant thing. 🤬
To receive their specials it's almost impossible to do through the use of their app. Their employees were of no assistance or help in this matter.
Atmosphere: 4
Food: 3
Service: 2
My wife loves the soups here.
Atmosphere: 5
Food: 5
Service: 5
Went into the Pleasanton subway and got my usual subway club and the service had exceeded my expectations! Will return 👍
Atmosphere: 5
Food: 5
Service: 5
I was helped by a young man named Jesse I usually don’t leave reviews, but this kid went above and beyond for me in a particular situation that I was in he did not hesitate to help me and I was very grateful of it. We need more people with a kind heart like him around. I hope management sees this and acknowledges they’re good employee
Atmosphere: 5
Food: 5
Service: 5
Friendly service
The sub was excellent! It took forever to get served. There was a line, but the artisans were in slo mo. The did there best but perhaps additional staff might have helped. The owners of this franchise should take a look at the many cameras and see people walking out due to the extensive wait time. Just my 2 cents. I think that was the longest I have ever spent in a Subway and I took my order to go.
Atmosphere: 2
Food: 5
Service: 1
Awful customer service. Sunday October 5 @2 pm. I ordered through the Subway app which tells you when your order is ready. My time kept getting delayed. After 30 minutes of watching people walk in and out of subway I go in for my order. The young lady lady says are you here for the online order, I reply yes. She said well I have not got started. I said well I guess there is no point in ordering ahead through the app. The subway employee says well there are people in front of you, you aren't the only one. Excuse me? I watched people come in 15 or so minutes after my order was placed. Then she says the toaster is out of service. It would have been nice to know that when I placed my order well over 40 minutes ago. Never again. She had to call her manager because she didn't know how to give a refund. The young lady being disrespectful was the worse part. Nobody wants to deal with that. The customers waiting in line walked out.
Atmosphere: 1
Food: 1
Service: 1
Only one person working at both locations and have to wait 10 min a person to order step it up subway
Great food good service.
Atmosphere: 5
Food: 5
Service: 5
Second time this has happened I ordered ahead so i can pick up and go home and my groceries won’t be sitting in the car I get here at the time they said my order would be ready and both employees are just sitting up front when I walked in they didn’t even know I had a mobile order asking me to check the to go rack well surprise surprise nothing there I get people get tired throughout the day and want a break but handle what needs to be handled first this seems to be a reoccurring issue not only with myself but others who’ve left reviews
Service: 1
Restaurantji Recommends
If you want a lot of eye rolls while placing your order and for every item you ask for, this is the place!! Young lady was equally rude when she figured out I did not leave a tip. I will never order from this subway ever again. I will purposely not walk into any subway this franchise owner runs. I won’t pay that much money for two sandwiches just to have someone be rude. Ruined my meal.
I'd ont know why I keep stopping at this subway, mainly because I tend to forget there's one in the Walmart. I stopped in today to grab a sandwich on my way home firstly I walk in and stand at the counter for about 5ish or more min because there's one girl doing chip restock and nobody else I can see but here. Does the girl doing chips acknowledge my existence not other than looking up when I walked in the door, other than that nothing not a word or a gester of any kind. So after standing there like a ghost someone finally comes to help me and she's the chip girl and she obviously hates being there(which don't we all hate our jobs but it's not my fault your here i just want a sandwich). I'm pretty sure the only reason she came to assist is because someone else walked in. When I get home with my sandwich and proceed to eat it it's stale as ever the bread is hella hard and the top is so stale it's falling apart. I don't expect perfection but if I'm spending almost 10 bucks a sandwich I at least expect it to be some what fresh, which seems to be a problem with this store. The bread here is either stale or the vegetables are soggy and old and the employees no matter who's there absolutely hates everything and doesn't want you there.
So my wife ordered online for me and her cause I had a lunch break from work I get there and the food isn't ready yet . So I'm waiting and the girl that is putting the veggies on it and cutting dressed my sandwich sloppy the sandwich didn't look like a sandwich 🤔 looked like something I had to eat with a fork . It also didn't have everything I ordered . I take it back up to get it remade and a bunch of people walk in like over 10 people I have currently been waiting 30 mins for a remake . Apparently if your a customer that already paid you are no longer priority even if you are eating in store. When I finally went back to ask about my remake they were like is that what that was pointing at my old sandwich just sitting g on the back counter . Didn't bother to remake it even when the store franchise owner showed up and was helping making sandwiches 😒. This is unacceptable for any customer service . I personally will no longer eat her at this subway across from pleasanton pd . Standards have dropped for customer service and I do not recommend.
The crew making the sandwiches worked efficiently and quickly. Well done!
Always out of everything! The person who does inventory needs to do their job better. And the employees that fill the door dash orders always mess up. Tonight my sandwich was missing the sauce and subkrunch that basically makes the sandwich so it tasted very bland. Didn’t even get the right chips. This isn’t the first time. It’s a constant thing. 🤬
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