Place is super busy be prepared to wait at 15 minutes for any order
Camilia Zeno
Onion rings was burnt and shredded...wasn't rings at all...I should've taken a picture but I threw them away, due to me making it all the way home and refused to go back to a lock door facility and a long drive thru wait...money and time wasted. It's always the evening shifts when management is away. And if there is a shift leader they need to monitor their members better.
Atmosphere: 1
Food: 1
Service: 2
Jasmine Lopez
Employees are very rude and always have a nasty attitude towards the customers
Atmosphere: 1
Food: 1
Service: 1
Eugene Harrison
The service was slow. Also they were cash only. The food was awesome.
Atmosphere: 3
Food: 5
Service: 2
Malissa Atkins
I sent my husband and son to get some food for me and my son at home. They were coming back home from a fishing trip. This was on Sunday 12.1 around 4:30 pm. He made the order in the drive-thru and it took 4 times for the person to get it right. He made sure the screen said only ketchup on one burger. Then the girl says, do you you want the ultimate meal to also be only ketchup. He said no. After going back and forth, the screen was correct. My son said he forgot to order churros, so when he got up to the window, he said can I add an order of churros. The woman said no, she had already taken another order that was behind him, so he had to go thru the line again. Okay, makes no sense that you can't add it to the order. Then she said he had to pull up front and wait for his order. So he asked, I can't add to my order I have to wait on anyways? He pulls up in front and goes inside, leaving our son in the car to get the food when they brought it out (he is an adult son). My husband stood at the counter for more than 20 minutes before someone acknowledged him. He got the churros, came out to the car expecting the order and it wasn't there yet. They waited another 10 minutes or so and finally a guy is walking around with two bags and drinks. My husband said is that my order. He says no, you were just inside making an order. He said no, I am waiting and I had to order churros because she wouldn't add them in the drive-thru. They finally left, with cold food because the guy was lost. My husband and son didn't check the bag because they were dirty from fishing and didn't want to touch hamburgers of others with nasty hands. Low and behold after all that drama, the burgers were wrong, on top of everything being ice cold. We live literally blocks from the location. So not only was this poor service, it was horrible food. We have given this location chance after chance. You can't call up there and expect anyone to answer. You can roll the tapes. He only ordered churros in the dining room while waiting all that time for food. My son couldn't even eat the food because it needed to be only ketchup due to allergies and can't have the other stuff like mayo and mustard. We can't even do a survey because both purchases we never had a receipt. Never again will you ever see us at this location. You should visit the location on 105 in Beaumont to get some training in customers service. When you take an order, LISTEN to what they are saying. Take pride in your job, the customers is what provides you a paycheck.
Atmosphere: 1
Food: 1
Service: 1
brian yarbrough
10 out of 10
Atmosphere: 5
Food: 5
Service: 5
Shane Williams
I waited for service too long. I finally walked out without ordering. That's all I can say.
Ginnetta Joseph
They are very slow and made it here at 8:16 am and still waiting on my food.
Atmosphere: 5
Service: 1
Recommended dishes: Jumbo Jack
Andre LeJeune
Dirty, dingy, and gross. I do not understand how unclean fast food restaurants continue to stay open.
Very BAD service! Long wait to get your order waiting time about 20 minutes all cars wait on the parking lot for a long period of time! Never recommend this Jack in the
Atmosphere: 1
Service: 1
Jesus Arteaga
My order was wrong & had to wait 45 mins for food
Atmosphere: 1
Food: 1
Service: 1
Ivonne Ruiz
Horrible! Take forever i waited more than 30 min for my food and the girl working cashier at the window looked like she was under the influence she told me to pull up to the window and then she asked me what did I ordered i was like you told me to pull up...definitely wasn't her self at all looked very confused.
Atmosphere: 1
Food: 1
Service: 1
Jesse Campos
Waited 55 minutes to get 3 items 7:05 pm . Two employees cooking the other employees sitting in the office. This place needs new Mgr. It's not even busy. Never will come back to this place
Place is super busy be prepared to wait at 15 minutes for any order
Onion rings was burnt and shredded...wasn't rings at all...I should've taken a picture but I threw them away, due to me making it all the way home and refused to go back to a lock door facility and a long drive thru wait...money and time wasted. It's always the evening shifts when management is away. And if there is a shift leader they need to monitor their members better.
Atmosphere: 1
Food: 1
Service: 2
Employees are very rude and always have a nasty attitude towards the customers
Atmosphere: 1
Food: 1
Service: 1
The service was slow. Also they were cash only. The food was awesome.
Atmosphere: 3
Food: 5
Service: 2
I sent my husband and son to get some food for me and my son at home. They were coming back home from a fishing trip. This was on Sunday 12.1 around 4:30 pm. He made the order in the drive-thru and it took 4 times for the person to get it right. He made sure the screen said only ketchup on one burger. Then the girl says, do you you want the ultimate meal to also be only ketchup. He said no. After going back and forth, the screen was correct. My son said he forgot to order churros, so when he got up to the window, he said can I add an order of churros. The woman said no, she had already taken another order that was behind him, so he had to go thru the line again. Okay, makes no sense that you can't add it to the order. Then she said he had to pull up front and wait for his order. So he asked, I can't add to my order I have to wait on anyways? He pulls up in front and goes inside, leaving our son in the car to get the food when they brought it out (he is an adult son). My husband stood at the counter for more than 20 minutes before someone acknowledged him. He got the churros, came out to the car expecting the order and it wasn't there yet. They waited another 10 minutes or so and finally a guy is walking around with two bags and drinks. My husband said is that my order. He says no, you were just inside making an order. He said no, I am waiting and I had to order churros because she wouldn't add them in the drive-thru. They finally left, with cold food because the guy was lost. My husband and son didn't check the bag because they were dirty from fishing and didn't want to touch hamburgers of others with nasty hands. Low and behold after all that drama, the burgers were wrong, on top of everything being ice cold. We live literally blocks from the location. So not only was this poor service, it was horrible food. We have given this location chance after chance. You can't call up there and expect anyone to answer. You can roll the tapes. He only ordered churros in the dining room while waiting all that time for food. My son couldn't even eat the food because it needed to be only ketchup due to allergies and can't have the other stuff like mayo and mustard. We can't even do a survey because both purchases we never had a receipt. Never again will you ever see us at this location. You should visit the location on 105 in Beaumont to get some training in customers service. When you take an order, LISTEN to what they are saying. Take pride in your job, the customers is what provides you a paycheck.
Atmosphere: 1
Food: 1
Service: 1
10 out of 10
Atmosphere: 5
Food: 5
Service: 5
I waited for service too long. I finally walked out without ordering. That's all I can say.
They are very slow and made it here at 8:16 am and still waiting on my food.
Atmosphere: 5
Service: 1
Recommended dishes: Jumbo Jack
Dirty, dingy, and gross. I do not understand how unclean fast food restaurants continue to stay open.
Atmosphere: 1
Food: 3
Service: 3
Good 2 person crew!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was hot.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Egg Rolls
Very BAD service! Long wait to get your order waiting time about 20 minutes all cars wait on the parking lot for a long period of time! Never recommend this Jack in the
Atmosphere: 1
Service: 1
My order was wrong & had to wait 45 mins for food
Atmosphere: 1
Food: 1
Service: 1
Horrible! Take forever i waited more than 30 min for my food and the girl working cashier at the window looked like she was under the influence she told me to pull up to the window and then she asked me what did I ordered i was like you told me to pull up...definitely wasn't her self at all looked very confused.
Atmosphere: 1
Food: 1
Service: 1
Waited 55 minutes to get 3 items 7:05 pm . Two employees cooking the other employees sitting in the office. This place needs new Mgr. It's not even busy. Never will come back to this place
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