Update- Ordered online and still received my order 20min after the time it said it would be done. Still the slowest Whataburger ever. Make sure you order 1 hr before you want it.
Jenny Robinson
Waited almost 30mins for our food. Zero updates on the wait for an order for four of us ordering four breakfast sandwich meals.
Atmosphere: 5
Food: 4
Service: 2
Jim C
Slow very slow…..
Atmosphere: 4
Food: 4
Service: 1
K B
I have to say, this is the WORST experience we have ever had at Whataburger! Let me start with the number reason why I am leaving this review to begin with, PATSY that took our order was absolutely RUDE from the second we placed our orders, the way she talks and the attitude behind every word that comes out of her mouth, makes me sick considering we just came back from vacation , stopped to eat good food. We ordered our food and only one meal comes out, my partner waiting until he noticed that 5-8 people already received their meals. He had to wait even longer because they messed up his food. He asked for a refund and Patsy said he cannot get a refund because they will make it. When I received my meal, Patsy literally dropped the tray of food in front of me on the table. I’m still trying to wrap the thought, How do you run out of grilled onions?? It’s 2pm!
Atmosphere: 1
Food: 5
Service: 1
Raymon J. Alvear
Ordered 2 #1’s only got one. Took over 20mins to get my order then when I got my order it was wrong. They said they didn’t have onions or mayo.
Atmosphere: 4
Food: 4
Service: 1
Thomas Waffle
Bad customer service and cold food
Atmosphere: 4
Food: 1
Service: 1
Craig Duysen
it's Whataburger the staff is friendly and helpful. it is clean even the restrooms. and the food is excellent.
Atmosphere: 5
Food: 5
Service: 5
ray l
Ordered through phone. Went to drive thru and told them im picking up my order. They told me pull up to curb and theyll get out food when ready. 40 MINUTES LATER I go inside and ask and see the bag was sitting there on rack. Food was cold and they messed up my order. Holy moly that was the worst experience I've had at any whataburger. Stay away from this location!
Atmosphere: 1
Food: 1
Service: 1
Devan Anderlitch
We waited for 30 minutes for our curbside order. I finally went inside to check on the status and waited another 30 minutes. So, a total of an hour. I was inside and there were hoards of other folks that have also been waiting 30+ minutes. I think management needs some training.
Atmosphere: 1
Food: 1
Service: 1
Phillp Holbrook jr.
This place service is joke, food is good, but be prepared to wait triple time than any other waterburger
Literally the worst Whataburger. They always mess up the order or the food is cold, not just like warm but COLD. Will never go to this location again
Atmosphere: 1
Food: 1
Service: 1
RI VAL
Ordered online in store took forever. I told them we were here waiting. Took a long time. Many people who came after us got served first. Got our meal finally, not quite hot for the wait. Hey you forget the cheese we paid for. Gave us a couple of cold slices of cheese to put on our burger. This experience was not worth the over 20.00 for 2 we paid for. We are from outbound town,just visiting.
Atmosphere: 3
Food: 4
Service: 1
Heather G
Sometimes they mess up on the order but all you have to do is let them know and they kindly fix it. No need to cause a scene. They are great at making sure the orders are correct and fixed. And they are a nice staff. Even late at night.
Atmosphere: 4
Food: 5
Service: 4
Kurt Miller
Outstanding burgers and chicken strip. Fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
Dylan Cortes
The atmosphere of this place is absolutely terrible. Got people cussing and talking about going to pound town as in sexual behaviors and yelling across the restaurant and talking crap about one another and everyone being so negative and grumpy and whining and complaining about having to work while neglecting the customers at the front. Got employees on the phone cussing each other out and it takes 45 mins for me to get a simple burger and onion rings. I probably will not be coming back to this location in port lavaca Tx. Not the first time it’s been like this.
Slowest Whataburger I've ever been to.
Update- Ordered online and still received my order 20min after the time it said it would be done. Still the slowest Whataburger ever. Make sure you order 1 hr before you want it.
Waited almost 30mins for our food. Zero updates on the wait for an order for four of us ordering four breakfast sandwich meals.
Atmosphere: 5
Food: 4
Service: 2
Slow very slow…..
Atmosphere: 4
Food: 4
Service: 1
I have to say, this is the WORST experience we have ever had at Whataburger! Let me start with the number reason why I am leaving this review to begin with, PATSY that took our order was absolutely RUDE from the second we placed our orders, the way she talks and the attitude behind every word that comes out of her mouth, makes me sick considering we just came back from vacation , stopped to eat good food. We ordered our food and only one meal comes out, my partner waiting until he noticed that 5-8 people already received their meals. He had to wait even longer because they messed up his food. He asked for a refund and Patsy said he cannot get a refund because they will make it. When I received my meal, Patsy literally dropped the tray of food in front of me on the table. I’m still trying to wrap the thought, How do you run out of grilled onions?? It’s 2pm!
Atmosphere: 1
Food: 5
Service: 1
Ordered 2 #1’s only got one. Took over 20mins to get my order then when I got my order it was wrong. They said they didn’t have onions or mayo.
Atmosphere: 4
Food: 4
Service: 1
Bad customer service and cold food
Atmosphere: 4
Food: 1
Service: 1
it's Whataburger the staff is friendly and helpful. it is clean even the restrooms. and the food is excellent.
Atmosphere: 5
Food: 5
Service: 5
Ordered through phone. Went to drive thru and told them im picking up my order. They told me pull up to curb and theyll get out food when ready. 40 MINUTES LATER I go inside and ask and see the bag was sitting there on rack. Food was cold and they messed up my order. Holy moly that was the worst experience I've had at any whataburger. Stay away from this location!
Atmosphere: 1
Food: 1
Service: 1
We waited for 30 minutes for our curbside order. I finally went inside to check on the status and waited another 30 minutes. So, a total of an hour. I was inside and there were hoards of other folks that have also been waiting 30+ minutes. I think management needs some training.
Atmosphere: 1
Food: 1
Service: 1
This place service is joke, food is good, but be prepared to wait triple time than any other waterburger
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Literally the worst Whataburger. They always mess up the order or the food is cold, not just like warm but COLD. Will never go to this location again
Atmosphere: 1
Food: 1
Service: 1
Ordered online in store took forever. I told them we were here waiting. Took a long time. Many people who came after us got served first. Got our meal finally, not quite hot for the wait. Hey you forget the cheese we paid for. Gave us a couple of cold slices of cheese to put on our burger. This experience was not worth the over 20.00 for 2 we paid for. We are from outbound town,just visiting.
Atmosphere: 3
Food: 4
Service: 1
Sometimes they mess up on the order but all you have to do is let them know and they kindly fix it. No need to cause a scene. They are great at making sure the orders are correct and fixed. And they are a nice staff. Even late at night.
Atmosphere: 4
Food: 5
Service: 4
Outstanding burgers and chicken strip. Fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere of this place is absolutely terrible. Got people cussing and talking about going to pound town as in sexual behaviors and yelling across the restaurant and talking crap about one another and everyone being so negative and grumpy and whining and complaining about having to work while neglecting the customers at the front. Got employees on the phone cussing each other out and it takes 45 mins for me to get a simple burger and onion rings. I probably will not be coming back to this location in port lavaca Tx. Not the first time it’s been like this.
Atmosphere: 1
Food: 2
Service: 2
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