Papa Johns Pizza

The pizza was hot and fresh, and the staff at pickup were friendly and fast. Great option if you’re looking for quick carryout. Delivery can be hit or miss—sometimes late or missing items. Overall Good

Atmosphere: 3

Food: 5

Service: 5

The cook in the afternoon is the best, I came around 12:45 pm ( I didn't get his name ) he really knows how to make the best pizzas ! I will definitely be back and they have the best pizza in prosper, just got a order at the right time I guess ?

Atmosphere: 4

Food: 5

Service: 3

Completely screwed up my delivery order. I politely called back for a correction and to see how I'd be compensated.
Instead, the only way I could get the correct order was if I now drove to the location to pick it up AND bring back the botched pizza because they basically didn't believe that they Completely messed up. THEN, I had to sit and wait another 30mins after getting there for my correction order. Absolute lack of accountability, NO compensation was offered. Oh and the reason I asked for delivery in the first place was because my son just had surgery and my wife just had a baby 15 days ago. So, safe to say this is the worse experience I've ever had at Papa John's.

Food: 1

Service: 1

Worst experience.. they dont care people

Service: 1

Get new delivery driver

Service: 1

It was just OK, not horrible by any means but didn't have much flavor.

Atmosphere: 4

Food: 3

Service: 5

Company outsources deliveries to door dash now. There’s literally no quality control once it leaves the store. There’s delivery times are atrocious because some person from south Dallas is picking the food up to deliver 3 miles down the road. Stupid.

Atmosphere: 1

Food: 1

Service: 1

They will never give you the correct sauce you ordered, EVER. I also ordered from them last night an hour before closing. It said it was being prepared, out for delivery, and then delivered. When i open my door, nothing is there. I call them and tell them what happened and they say it’s too close to closing to bring my order. I ORDERED AN HOUR BEFORE CLOSE, and why did it say delivered then? there was plenty of time to at the very least tell me beforehand.

How many negative reviews will it take for improvement? We're new to the area so we thought we'd give it a try....twice. Both times was a disappointment. They didn't need to travel down 380 so there's no excuse for cold pizza. They forgot part of our order each time and whenever we called, was told they didn't have any drivers so the only option is a store credit. We basically threw away money.

The only pizza place I discovered online that is committed to Non-GMO, No Bioengineered ingredients. The customer service from Ken was great!

Writing this as I’ve been on hold for 25 minutes now. Wow . I will never order from this location again. Get it together!

I took one star off due to the fact that I was forced to use door dash for the delivery. 1st driver decides he waited to long and passed it to another driver. I checked the tracking after it got passed off and MY ORDER GETS CANCELLED! This is not papa Johns fault. I called and they had to remake the pizza because the driver picked the order up and stole it. Papa Johns did deliver direct and i truly appreciate that. But why can't the employees be the ones to deliver all the time. I definitely will not order delivery again. I'd rather sit in the 380 traffic.
I will say that the pizza was fresh, hot and absolutely delicious. Thank you papa johns for doing what you could to make this situation right.

Im a Doordash. I was picking up an order. Just wanted to pick up the order and go on my way to the customer. Didnt have a bag so i understood when the employe (Manager) Evan (if that is even his name cuz i think he lied) told me to get the bag. What got me mad is the attitude he gave me. Then he was forcing me on showing the confirmation. (I have worked before in a restaurant and the only thing you do is tell them to confirm the order. He almost snatch the food from my hands because of that. Not happy. “Managers” like that should not even be employed at all.

I have given this place three chances to deliver me a normal CHEESE PIZZA. Every single time there is something making it off-putting or inedible. This time it was red pepper packets BAKED INTO THE PIZZA. I went to a different location a month or so ago and everything was perfect, a fresh and sanitary pizza wow how amazing!! I do not know how the knuckle dragging mouth breathing employees working here can't seem to find 1/16th of a %@!& to give. How are you serving me a pizza that you supposedly just prepared and the bread is cold, hard, and stale. Thank you papa johns for making me eat something healthier because I have to throw this one in the bin AGAIN.

Service was slow but then, it was rush hour (6/7pm). I had to wait longer than 15 minutes for my pick up order. Pizza was divine 😋