Whataburger

1201 S Preston Rd, Prosper
(972) 347-9086

Recent Reviews

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HyunJung

So delicious!

Atmosphere: 5

Food: 5

Service: 5

Joe F

Eddie is the man! Whoever is the GM or owner, pay attention and give this guy and his night shift crew a raise.

This place used to be a wreck for grabbing a bite late at night…to put it nicely. It got so bad that I’ve changed my mind and went elsewhere more than a handful of times. Give the management props for making changes and bringing in the A team. A few weeks ago I came back and there was Eddie with a simple smile and good attitude. My order was correct, sauces were all there (it used to be missing ALL the time), food was hot and fresh and neatly packed like they actually care. I was like ok.. maybe it’s a fluke but happy to try again. Same thing tonight. You guys won me back.

Atmosphere: 5

Food: 5

Service: 5

Shane Bowen

Ordered online and picked up in-store. It was a great experience. My food was ready when I arrived. Thank you Whataburger staff!

Atmosphere: 5

Food: 5

Service: 5

Gigi Moreno

Horrible experience I wait for one hours they send me to parking to #1 spot and never come with the burger and when I driving for the drive tru the lady it was play with other an surprise when she saw me really bad experience I told to keep

Atmosphere: 1

Food: 1

Service: 1

JR H

Corporate or the owner needs to investigate the crew at this location. It's a nice location, and the food has been good when the order is correct, but there are very few employees who give off any kind of vibe of wanting to work. It is very slow and off putting. Please fix it, management!

Update: Little change.

Atmosphere: 2

Food: 4

Service: 1

Sue Overholt

Loved the music. Staff was very pleasant. Will be back.

Atmosphere: 5

Food: 5

Service: 5

Abigail Weimar

Ordered here via the app and each time something has been missing, this time I ordered a combo and it came without fries. I went back to work, realized it, so I called the store to see if I could get a refund. I was told by the employee that she notified her manager and told me that I could either get a refund of my meal if I presented my receipt, or have my meal replaced. I went back to the store after work and was told by the working manager I could not get a refund. The food is good, but the customer service is a little lacking.

Atmosphere: 2

Food: 3

Service: 2

Alyn Hernandez

great employees

Atmosphere: 5

Food: 5

Service: 5

Local Guide Level 10

Update: 20:45 12/23/25 Wow came back and again 5 Stars! Whoever cooking and the drive thru are awesome! Hot, fresh, delicious with Smiles!!! This is the Whataburger that won't let you down! These guys are banging!!! 🔥 🔥 🔥

Update: 20:45 12/15/25 Owner take note! Excellent customer service from Kira at the drive-thru! Fast, friendly, smiling and I can see she proud to be working at Whataburger! I'll be back!! 👍

Whataburger always good, lady talking in speaker great job, guy in window name luis 100% excellent customer service, and the cook did perfect hot n fresh!

Vicente Ramirez

One of my daily favorites

Atmosphere: 4

Food: 4

Service: 4

Narium Williams

Great service. Very courteous drive through staff.

Atmosphere: 5

Food: 5

Service: 5

Ryan Pipkin

I have been impressed with the recent improvements at this location. Good is always good but the service just got a lot better.

Atmosphere: 5

Food: 5

Service: 5

Jason Blankenship

Great food, friendly employees and quick service. I will be back!

Atmosphere: 5

Food: 5

Service: 5

Kenneth B

I deal with this Whataburger quite a bit.
They are always nice and are professional. I had a big order and they triple checked to make sure we had everything we needed. I appreciate you guys.

Atmosphere: 5

Food: 5

Service: 5

Jr.Uaregr8t

Ordered thru Drive. Seemed to be busier than usual for a Monday but they were great. Great customer service.

Atmosphere: 5

Food: 5

Service: 5

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