Too many times, I have had disappointing service from Chick-fil-A in Red Oak. I ordered three meals to be delivered for three people in my office, including me. When the order arrived, it was missing my chicken sandwich. I called Chick-fil-A; the person's only response was to give me a free sandwich on my mobile app, which I have not yet received. I went the entire day with a side and drink. I am highly disappointed. It seems that my concerns are not valid and that I had to go through the day without a sandwich I purchased is very disappointing.
Atmosphere: 4
Food: 4
Service: 2
Clemente Blanco
Went through the drive through, it was quite quick but when I looked at my food the fries looked like they were old. I asked for extra pickled so they were all thrown in the sandwich, they didn’t even spread them out so when I went to pick up my sandwich the bread was soggy and it just broke apart. I spend $17.99 to get food made this way. Do better.
Food: 1
Service: 4
MrSah Dude
If you order food here, especially through the drive thru, you have to make sure you got everything you order. The amount of times items are missing from my orders is baffling. It is a 80% chance you are missing something you ordered. And it is very frustrating when the one time I don’t check to make sure I got everything I ordered that of course something is missing. The chic fila is too far to go get my item and it’s a pain in the butt getting reimbursed so I am just settling with this review. Food is okay, but it is almost worth going to waxahachie to make sure everything is done correctly. Please do better
Food: 4
Service: 1
Kevin Salomon
Long wait times
Atmosphere: 1
Food: 1
Service: 1
bryan ortega
Thin chicken patty :) great
Atmosphere: 5
Food: 1
Service: 5
Charmaine Hines
I paid $50 for a delivery order from Red Oak store, and although the food was fresh the order was WRONG. That was upsetting bc all they had to do was make sure the order was correct.
Food: 5
Service: 1
Angele Taylor
I'm super disappointed with the bacon egg and cheese biscuit. You could barely taste any meat at all because there's a lot of bread and a lot of egg. Look at the picture and see what I mean. Very unsatisfying.
Atmosphere: 5
Food: 3
Service: 4
Cheyenne Tijerina
I placed a mobile order on the app for a 4ct mini and hashbrown. The bread on the 4ct was so stale, burnt, and hard. You could definitely tell it had been sitting out. I had asked the gentlemen outside to put a note on my order for extra honey butter (love that stuff) on my mini's and there was none. The chicken wasn't even warm. The hash browns were also cold. I didn't realize until I got to work and opened the bag. Pretty disappointed as I love cfa breakfast.
Food: 1
Service: 5
Stella “Harley Quinn” Brooks
Today, I placed an order through the Chick-fil-A app for delivery. Since my local Chick-fil-A does not directly deliver to my home, the order was automatically delivered via DoorDash. My receipt is in the Chick-fil-A app, not DoorDash. Upon receiving my order, I noticed one of the grilled chicken sandwiches was missing.
I called the restaurant, and Mariella answered. After explaining the issue, she told me to address it with DoorDash. When I contacted DoorDash, they only refunded me $3.43, which is the cost of the bacon with tax from a sandwich I redeemed using my Chick-fil-A points. I called Chick-fil-A again, spoke to Mariella, and explained that DoorDash only refunded for the bacon, not the sandwich. I asked if my points could be returned. She said no and that I would need to reorder and repurchase the sandwich because I had received a refund.
I explained that I was refunded for the bacon, not the sandwich, and that now I was out a sandwich and earned points. To resolve this, I would need to repurchase the sandwich at full price, plus pay DoorDash delivery fees again—an error caused by Chick-fil-A, not DoorDash. The receipt clearly shows I ordered four sandwiches, but only three were included in the bag.
When I asked to speak with a higher authority, Mariella said she had already discussed it with other managers. I clarified that this was a separate issue about missing points, not the original complaint, and requested to speak with someone else. She refused. I then asked when Jeremy, the owner, would be available. She said she didn’t know and claimed he wouldn’t be in that day. When I asked for her name and its spelling, she hung up on me.
I called back and spoke to another manager, whose name started with “Ja.” She informed me that Jeremy would be in around 9:00-9:30 a.m. I asked her to let him know I’d be calling between 9-10 a.m. to address the issue of one of his managers hanging up on a customer. She agreed and confirmed the spelling of Mariella’s name.
This location consistently has issues, but I continue to use it because of Landon, who resolves problems promptly. It’s evident that Mariella requires additional coaching or is not suited to represent Chick-fil-A, a brand known for high standards of customer service.
Food: 1
Service: 1
Trini Hill
Usually really fast and enjoyable but today, I placed an order through the app and the app took my money but didn't place the order. I spent my last to feed my kids tonight and now we can't eat because that was all the money I had and haven't got the money back
I made a mobile order and the app said they would start my order when I got close. I only had 2 orders a wrap and crispy chicken salad. I was about 10 minutes away. I had to go park somewhere to wait for my order to come out. Plus all my ice was all melted in my ice tea but I was already home when I realized that. I don’t get what good it does to mobile order the meals ahead.
Li-Lenn Espinoza
Chick FIL A is ALWAYS exceptional in foods quality AND services. The ambiance is bright cheery and clean!! Always A PLUS. However you want to get that ?
Vegetarian options: There's a vegee wrap that's not on menu that you have to ask for. It's fresh and dressing is tasty like a sweet n sour balsamic?
Too many times, I have had disappointing service from Chick-fil-A in Red Oak. I ordered three meals to be delivered for three people in my office, including me. When the order arrived, it was missing my chicken sandwich. I called Chick-fil-A; the person's only response was to give me a free sandwich on my mobile app, which I have not yet received. I went the entire day with a side and drink. I am highly disappointed. It seems that my concerns are not valid and that I had to go through the day without a sandwich I purchased is very disappointing.
Atmosphere: 4
Food: 4
Service: 2
Went through the drive through, it was quite quick but when I looked at my food the fries looked like they were old. I asked for extra pickled so they were all thrown in the sandwich, they didn’t even spread them out so when I went to pick up my sandwich the bread was soggy and it just broke apart. I spend $17.99 to get food made this way. Do better.
Food: 1
Service: 4
If you order food here, especially through the drive thru, you have to make sure you got everything you order. The amount of times items are missing from my orders is baffling. It is a 80% chance you are missing something you ordered. And it is very frustrating when the one time I don’t check to make sure I got everything I ordered that of course something is missing. The chic fila is too far to go get my item and it’s a pain in the butt getting reimbursed so I am just settling with this review. Food is okay, but it is almost worth going to waxahachie to make sure everything is done correctly. Please do better
Food: 4
Service: 1
Long wait times
Atmosphere: 1
Food: 1
Service: 1
Thin chicken patty :) great
Atmosphere: 5
Food: 1
Service: 5
I paid $50 for a delivery order from Red Oak store, and although the food was fresh the order was WRONG. That was upsetting bc all they had to do was make sure the order was correct.
Food: 5
Service: 1
I'm super disappointed with the bacon egg and cheese biscuit. You could barely taste any meat at all because there's a lot of bread and a lot of egg. Look at the picture and see what I mean. Very unsatisfying.
Atmosphere: 5
Food: 3
Service: 4
I placed a mobile order on the app for a 4ct mini and hashbrown. The bread on the 4ct was so stale, burnt, and hard. You could definitely tell it had been sitting out. I had asked the gentlemen outside to put a note on my order for extra honey butter (love that stuff) on my mini's and there was none. The chicken wasn't even warm. The hash browns were also cold. I didn't realize until I got to work and opened the bag. Pretty disappointed as I love cfa breakfast.
Food: 1
Service: 5
Today, I placed an order through the Chick-fil-A app for delivery. Since my local Chick-fil-A does not directly deliver to my home, the order was automatically delivered via DoorDash. My receipt is in the Chick-fil-A app, not DoorDash. Upon receiving my order, I noticed one of the grilled chicken sandwiches was missing.
I called the restaurant, and Mariella answered. After explaining the issue, she told me to address it with DoorDash. When I contacted DoorDash, they only refunded me $3.43, which is the cost of the bacon with tax from a sandwich I redeemed using my Chick-fil-A points. I called Chick-fil-A again, spoke to Mariella, and explained that DoorDash only refunded for the bacon, not the sandwich. I asked if my points could be returned. She said no and that I would need to reorder and repurchase the sandwich because I had received a refund.
I explained that I was refunded for the bacon, not the sandwich, and that now I was out a sandwich and earned points. To resolve this, I would need to repurchase the sandwich at full price, plus pay DoorDash delivery fees again—an error caused by Chick-fil-A, not DoorDash. The receipt clearly shows I ordered four sandwiches, but only three were included in the bag.
When I asked to speak with a higher authority, Mariella said she had already discussed it with other managers. I clarified that this was a separate issue about missing points, not the original complaint, and requested to speak with someone else. She refused. I then asked when Jeremy, the owner, would be available. She said she didn’t know and claimed he wouldn’t be in that day. When I asked for her name and its spelling, she hung up on me.
I called back and spoke to another manager, whose name started with “Ja.” She informed me that Jeremy would be in around 9:00-9:30 a.m. I asked her to let him know I’d be calling between 9-10 a.m. to address the issue of one of his managers hanging up on a customer. She agreed and confirmed the spelling of Mariella’s name.
This location consistently has issues, but I continue to use it because of Landon, who resolves problems promptly. It’s evident that Mariella requires additional coaching or is not suited to represent Chick-fil-A, a brand known for high standards of customer service.
Food: 1
Service: 1
Usually really fast and enjoyable but today, I placed an order through the app and the app took my money but didn't place the order. I spent my last to feed my kids tonight and now we can't eat because that was all the money I had and haven't got the money back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst customer service!
Service: 1
I made a mobile order and the app said they would start my order when I got close. I only had 2 orders a wrap and crispy chicken salad. I was about 10 minutes away. I had to go park somewhere to wait for my order to come out. Plus all my ice was all melted in my ice tea but I was already home when I realized that. I don’t get what good it does to mobile order the meals ahead.
Chick FIL A is ALWAYS exceptional in foods quality AND services. The ambiance is bright cheery and clean!! Always A PLUS. However you want to get that ?
Vegetarian options: There's a vegee wrap that's not on menu that you have to ask for. It's fresh and dressing is tasty like a sweet n sour balsamic?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Nuggets, Spicy Southwest Salad, Hash Browns, Spicy Chicken Sandwich, Mac & Cheese
Quick and good
Atmosphere: 5
Food: 5
Service: 5
10 d 10
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