Did not prioritize uber eats order, waited 50 mins for an order and they kept making others food before my uber order even if they entered after me. Uber order canceled order because of wait time.
Samantha Allen
This branch really needs help on every single area. Wish to see the higher up position improvement Dirty, unorganized, slow and customer service attitude failed. Trust me every customer will say the same. The manager needs to visit waxahachie or other branches nearby for a grat example.
Jocelyn Hernandez
I went to get a bowl at this chipotle only to receive a bad service. The girl that served my meal never greeted me much less made me feel comfortable ordering. She basically tossed my food into the bowl in a very messy way and when I asked for lettuce she gave me little to no lettuce. I felt so uncomfortable with her service I told the cashier I didn’t want the bowl bc I felt disgusted by the way the girl had served the meal and even that employee rolled her eyes at me. I hate complaining at food places cos I get how tired the employees can be but this service at this location is flat out terrible.
T'Juanna Simmons
I came in and ordered a bowl, paid, got to my car and another customer came up and said hey you may want to check your order because they gave me the wrong bowl. Cool and thank you, mistakes happen. Walked inside, I’m assuming the manager that came was about to get off because she was really quick and snappy when I was just simply trying to tell her, hey I got the wrong bowl. Of course, she asked me for my receipt said she couldn’t give it back, like really. Then told me to go to the end of the line to get another bowl and wait… yeah you all have to do better. I think I’ve seen this lady before at another location in duncanville area I believe, stop transferring bad employees.
Kenisah Griffin
They’ve gotten rid of good management/ staff and IT SHOWS!! It’s been going downhill since late February/early March. Overall, I do not recommend this location anymore. We come out of our way to come to this chipotle and the last few visits have been terrible. We ordered our usual bowls. Had to wait for rice, veggies, and beans to be made. The medium salsa looked the same consistency as the guacamole, yuck! The young lady (African American with black/red hair) who started making the bowls was delightful, accommodating and very helpful. The second young lady (Hispanic with black hair) was quite the opposite, very rude and not helpful in any way. I also requested some items on the side, some of which the containers were less than half full and others were just missing out of the bag. Again I say avoid this location!!
L Time
Good customer service is about communication and accountability—both of which were completely lacking. Based on this experience, I won’t be returning to the Red Oak location and would caution others to consider that if you run into a problem. All I wanted was a few items to be placed in side cups and they made it seem like an issue. They also threw my side portions across the platform to the cashier. Which resulted in spilled salsa and sour cream all over my bag. One last issue was that the meat was not HOT. I rarely leave negative reviews, but my recent experience with this company was frustrating enough to warrant one. The customer service was unresponsive and unhelpful.
Ann Mosley
Female manager nasty attitude, portions way too small. This is been going on for past year. I no longer go there. It’s worse than before. I love chipotle, but it’s not worth it anymore. Return to better/larger portions I will return. Everyone is complaining. Really sad
aaron holguin
all the girls working were just watching with the white guy working, he does a good job
Philo Sophia
Chipotle usually is a good option for us to stop for a quick bite or to go. This Chipotle location employees might need some more training to cook the rice, which is grossly undercooked every time almost like eating raw, warm water soaked rice. Friendly suggestion to the management that employee training is needed as soon as possible to properly cook the rice because eating undercooked rice is a health hazard. The new Chipotle smoked brisket was good hence the 3-star instead of 1 star. K & J
Atmosphere: 2
Food: 3
Service: 2
mareka johnson
This McDonald’s is extremely slow. They do not get your food right at all. Then they make u wait long for food that’s not even fresh. The food is from the warmer trays that u can tell have been sitting there for a while.
They were out of ice. Then didn't take my order correctly. I went back in to have it corrected, they wanted to charge me after they made the mistake of not including the Chips on my tkt in the first place.
Atmosphere: 1
Food: 1
Service: 1
Sherry Biggs
It wasn't good.
Atmosphere: 3
Food: 1
Service: 3
Andrea Vela
I love Chipotle but it really has become too expensive for what you get!
Atmosphere: 4
Food: 5
Service: 3
Mindy Boudreaux
Lessoned learned! They are rude, the store is dirty and the quality of food is terrible. If you don't like your job move on! What we paid for and what we got is sad. Hold them accountable for your customers not receiving what the paid for with hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Achilles gunn
Store really pissed me off today! Why can someone just walk in and take an order?? I ordered from door dash and my driver said the order was already picked up. So y'all just sitting y'all lazy a$$es up there and letting people take orders. That was my last bit of money until I get paid and door dash takes 2 weeks to pay a refund back for some reason.
Did not prioritize uber eats order, waited 50 mins for an order and they kept making others food before my uber order even if they entered after me. Uber order canceled order because of wait time.
This branch really needs help on every single area. Wish to see the higher up position improvement
Dirty, unorganized, slow and customer service attitude failed. Trust me every customer will say the same. The manager needs to visit waxahachie or other branches nearby for a grat example.
I went to get a bowl at this chipotle only to receive a bad service. The girl that served my meal never greeted me much less made me feel comfortable ordering. She basically tossed my food into the bowl in a very messy way and when I asked for lettuce she gave me little to no lettuce. I felt so uncomfortable with her service I told the cashier I didn’t want the bowl bc I felt disgusted by the way the girl had served the meal and even that employee rolled her eyes at me. I hate complaining at food places cos I get how tired the employees can be but this service at this location is flat out terrible.
I came in and ordered a bowl, paid, got to my car and another customer came up and said hey you may want to check your order because they gave me the wrong bowl. Cool and thank you, mistakes happen. Walked inside, I’m assuming the manager that came was about to get off because she was really quick and snappy when I was just simply trying to tell her, hey I got the wrong bowl. Of course, she asked me for my receipt said she couldn’t give it back, like really. Then told me to go to the end of the line to get another bowl and wait… yeah you all have to do better. I think I’ve seen this lady before at another location in duncanville area I believe, stop transferring bad employees.
They’ve gotten rid of good management/ staff and IT SHOWS!! It’s been going downhill since late February/early March. Overall, I do not recommend this location anymore. We come out of our way to come to this chipotle and the last few visits have been terrible. We ordered our usual bowls. Had to wait for rice, veggies, and beans to be made. The medium salsa looked the same consistency as the guacamole, yuck! The young lady (African American with black/red hair) who started making the bowls was delightful, accommodating and very helpful. The second young lady (Hispanic with black hair) was quite the opposite, very rude and not helpful in any way. I also requested some items on the side, some of which the containers were less than half full and others were just missing out of the bag. Again I say avoid this location!!
Good customer service is about communication and accountability—both of which were completely lacking. Based on this experience, I won’t be returning to the Red Oak location and would caution others to consider that if you run into a problem. All I wanted was a few items to be placed in side cups and they made it seem like an issue. They also threw my side portions across the platform to the cashier. Which resulted in spilled salsa and sour cream all over my bag. One last issue was that the meat was not HOT. I rarely leave negative reviews, but my recent experience with this company was frustrating enough to warrant one. The customer service was unresponsive and unhelpful.
Female manager nasty attitude, portions way too small. This is been going on for past year. I no longer go there. It’s worse than before. I love chipotle, but it’s not worth it anymore. Return to better/larger portions I will return. Everyone is complaining. Really sad
all the girls working were just watching with the white guy working, he does a good job
Chipotle usually is a good option for us to stop for a quick bite or to go. This Chipotle location employees might need some more training to cook the rice, which is grossly undercooked every time almost like eating raw, warm water soaked rice. Friendly suggestion to the management that employee training is needed as soon as possible to properly cook the rice because eating undercooked rice is a health hazard. The new Chipotle smoked brisket was good hence the 3-star instead of 1 star.
K & J
Atmosphere: 2
Food: 3
Service: 2
This McDonald’s is extremely slow. They do not get your food right at all. Then they make u wait long for food that’s not even fresh. The food is from the warmer trays that u can tell have been sitting there for a while.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
They were out of ice. Then didn't take my order correctly. I went back in to have it corrected, they wanted to charge me after they made the mistake of not including the Chips on my tkt in the first place.
Atmosphere: 1
Food: 1
Service: 1
It wasn't good.
Atmosphere: 3
Food: 1
Service: 3
I love Chipotle but it really has become too expensive for what you get!
Atmosphere: 4
Food: 5
Service: 3
Lessoned learned! They are rude, the store is dirty and the quality of food is terrible. If you don't like your job move on! What we paid for and what we got is sad. Hold them accountable for your customers not receiving what the paid for with hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Store really pissed me off today! Why can someone just walk in and take an order?? I ordered from door dash and my driver said the order was already picked up. So y'all just sitting y'all lazy a$$es up there and letting people take orders. That was my last bit of money until I get paid and door dash takes 2 weeks to pay a refund back for some reason.
Service: 1
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