First let me start off by saying the team members at this location we're amazing and went out of their way to assist me now that being said the individual on duty acting as supervisor whomever he is really needs to get an updated class on customer service and basic fraction mathematics. Tonight I stopped in there for a family size chili (for those who may not know that is roughly about five large chilies in one giant Bowl to take home to the family) when paying at the counter the cashier asked me if I would like cheese and onion and I said please, thinking of course that it would be enough cheese and onion for a family size chili. So when I seen the cashiers assistance putting together my order and it was a small container of chili cheese and a small container of onion I requested to purchase some additional. One of the other team members said oh not the small containers you need to use the larger ones for the family size container basic mathematics 101 makes sense to me because had I ordered a large chili I would have gotten a small side of onion and a small side of cheese to put on top of one large. However I'm getting five largest which means you would get 5 cups of cheese and 5 cups of onion correct? No you would be wrong in assuming so at this Wendy's according to the supervisor on duty. I did offer to pay for additional cheese and onion from the beginning so I went to the cashier to purchase an extra cheese and onion and it was in the dawned on me and so I asked the supervisor on duty if I was getting a large chili with extra cheese and onion on the side you would give me what the small container of each correct he said yes. So I asked him how many chilies were in a family size chili and he answered five. So of course I inquired then why would I not get five small containers of onion and five small containers of cheese? (Again basic mathematics fractions people). 1 chili one small cheese one small onion on side 2 Chili's two small cheese too small onion on side etcetera etcetera or so you would think. Now mind you I have purchased additional cheese and onion at this point and the supervisor on duty still refused to understand the basics of my simple equation. This is why I say they need to get a refresher course on customer service and the quantities of side items you get with a larger item. 23 employees working under him this evening I commend you. You provided excellent customer service and was willing to rectify the error with no hassle. My suggestion is that set management takes a step back or even take a seat and sit and observe as the other employees teach him a thing or two about customer service. Side note I would consider myself a pretty much regular at this location I make it a routine to stop in there at least once a week. And as usual I only deal with the cashiers and the window person and they're always phenomenal. This time however I went inside to purchase the family chili and this was the outcome. Management don't forget where you started and don't forget where you came from the little people have it right and because of these little people I will be returning certainly not because of the hospitality and service offered to me from management. I have added a few pictures just for GP and visual comparison.
Atmosphere: 3
Food: 3
Service: 4
mark allen
Clean, inviting, and hot, fast, food. Just wish it wasn't attached to a gas station
Atmosphere: 5
Food: 4
Service: 5
Todd Howle
Fresh Burgers and Frostys are great.
Atmosphere: 5
Food: 5
Service: 5
Tybrena Bryant
Food is always hot and the sweet guy at the window sometimes remembers my order
Atmosphere: 4
Food: 4
Service: 4
Jay Jackson
My name is Terry jay Jackson and I wanted to say this is the most disrespectful Wendy's I have ever been to I didn't get the manager name but she was small and she was rolling her eyes and she had an attitude I didn't get my receipt to call the store and give an actual complaint but she needs to be fired and replaced her service sucks and my fries were cold in my six piece nugget if I did not have to get to work I would have turned around
Ruby Aguirre
By far my worst experience at this location I did an online order for A drive-through pick up we ordered a large frosty and when we got up there and the frosty machine is unavailable, because they just cleaned it so she asked us if we wanted a different drink and while we were making our decision she rolled her eyes at us not sure why. After she gave us our drink she told us to pull up behind a car that was already waiting there’s no one else behind me so I was confused. The WHOLE reason I placed an online order was so I didn’t have to wait. Besides the point I was also trying to figure my order out because it didn’t say the Frosty’s were unavailable. She had came back to the window for a second time to tell me to scoot up and with an attitude she said “I don’t know why you didn’t do it the first time I said it” And slammed the window. I didn’t get any compensation for my missing frosty just attitude from the worker. Not sure of her name she had a red shirt and was the only one working drive-through night shift on May 23rd 2025.
Jennifer Bustos
The employees are very nice. You can take your time ordering. It never takes long to get food.
Willie Foreman
I hope I finely got rid of that chicken . Four runs. This suck .
Mobile breakfast order 15 minutes early coming from Dallas in a rush. Pickup in Drive thru.. They asked me to pull up??? They hadn't even started my freaking order like they sitting there twiddling their thumbs. Ain't got time! Canceled order and now Hangry.
OUTLAW BOB
Food was good , the staff is fabulous 👌 ! Both lunch and dinner , the. 2 young men behind the counter were exeptional in attitude and respect . May there lives as the men they become remain the same . Glory to God .
LeA Michelle
I ordered my food at 3:23 AM. Unfortunately, life happens. I ended up there at.4:04 AM.. I went through the drive-through to pick up my order I placed on the app. The manager asked me what did I order? I repeated everything exactly what it read off of my receipt. The manager, whom I spoke to and brought my food out to me to my car…, I did not get her name, but she is a Hispanic woman manager there . I feel that she went above and beyond her means to make my order”FRESH” that I placed at 3:23 AM. I told her how appreciated grateful and how good hearted she is for doing that; it really hit my heart❤️ She went above and beyond to take care of me. I love that and I thank her for that.❤️❤️❤️❤️👍👍👍 we need more people like that in this world🌎
Horrible cold nasty food.
Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
First let me start off by saying the team members at this location we're amazing and went out of their way to assist me now that being said the individual on duty acting as supervisor whomever he is really needs to get an updated class on customer service and basic fraction mathematics. Tonight I stopped in there for a family size chili (for those who may not know that is roughly about five large chilies in one giant Bowl to take home to the family) when paying at the counter the cashier asked me if I would like cheese and onion and I said please, thinking of course that it would be enough cheese and onion for a family size chili. So when I seen the cashiers assistance putting together my order and it was a small container of chili cheese and a small container of onion I requested to purchase some additional. One of the other team members said oh not the small containers you need to use the larger ones for the family size container basic mathematics 101 makes sense to me because had I ordered a large chili I would have gotten a small side of onion and a small side of cheese to put on top of one large. However I'm getting five largest which means you would get 5 cups of cheese and 5 cups of onion correct? No you would be wrong in assuming so at this Wendy's according to the supervisor on duty. I did offer to pay for additional cheese and onion from the beginning so I went to the cashier to purchase an extra cheese and onion and it was in the dawned on me and so I asked the supervisor on duty if I was getting a large chili with extra cheese and onion on the side you would give me what the small container of each correct he said yes. So I asked him how many chilies were in a family size chili and he answered five. So of course I inquired then why would I not get five small containers of onion and five small containers of cheese? (Again basic mathematics fractions people). 1 chili one small cheese one small onion on side 2 Chili's two small cheese too small onion on side etcetera etcetera or so you would think. Now mind you I have purchased additional cheese and onion at this point and the supervisor on duty still refused to understand the basics of my simple equation. This is why I say they need to get a refresher course on customer service and the quantities of side items you get with a larger item. 23 employees working under him this evening I commend you. You provided excellent customer service and was willing to rectify the error with no hassle. My suggestion is that set management takes a step back or even take a seat and sit and observe as the other employees teach him a thing or two about customer service. Side note I would consider myself a pretty much regular at this location I make it a routine to stop in there at least once a week. And as usual I only deal with the cashiers and the window person and they're always phenomenal. This time however I went inside to purchase the family chili and this was the outcome. Management don't forget where you started and don't forget where you came from the little people have it right and because of these little people I will be returning certainly not because of the hospitality and service offered to me from management.
I have added a few pictures just for GP and visual comparison.
Atmosphere: 3
Food: 3
Service: 4
Clean, inviting, and hot, fast, food. Just wish it wasn't attached to a gas station
Atmosphere: 5
Food: 4
Service: 5
Fresh Burgers and Frostys are great.
Atmosphere: 5
Food: 5
Service: 5
Food is always hot and the sweet guy at the window sometimes remembers my order
Atmosphere: 4
Food: 4
Service: 4
My name is Terry jay Jackson and I wanted to say this is the most disrespectful Wendy's I have ever been to I didn't get the manager name but she was small and she was rolling her eyes and she had an attitude I didn't get my receipt to call the store and give an actual complaint but she needs to be fired and replaced her service sucks and my fries were cold in my six piece nugget if I did not have to get to work I would have turned around
By far my worst experience at this location I did an online order for A drive-through pick up we ordered a large frosty and when we got up there and the frosty machine is unavailable, because they just cleaned it so she asked us if we wanted a different drink and while we were making our decision she rolled her eyes at us not sure why. After she gave us our drink she told us to pull up behind a car that was already waiting there’s no one else behind me so I was confused. The WHOLE reason I placed an online order was so I didn’t have to wait. Besides the point I was also trying to figure my order out because it didn’t say the Frosty’s were unavailable. She had came back to the window for a second time to tell me to scoot up and with an attitude she said “I don’t know why you didn’t do it the first time I said it” And slammed the window. I didn’t get any compensation for my missing frosty just attitude from the worker. Not sure of her name she had a red shirt and was the only one working drive-through night shift on May 23rd 2025.
The employees are very nice. You
can take your time ordering. It never takes long to get food.
I hope I finely got rid of that chicken . Four runs. This suck .
Restaurantji Recommends
Food was good. Service was ok. Very quick
Mobile breakfast order 15 minutes early coming from Dallas in a rush. Pickup in Drive thru.. They asked me to pull up??? They hadn't even started my freaking order like they sitting there twiddling their thumbs. Ain't got time! Canceled order and now Hangry.
Food was good , the staff is fabulous 👌 ! Both lunch and dinner , the. 2 young men behind the counter were exeptional in attitude and respect . May there lives as the men they become remain the same . Glory to God .
I ordered my food at 3:23 AM. Unfortunately, life happens. I ended up there at.4:04 AM.. I went through the drive-through to pick up my order I placed on the app. The manager asked me what did I order? I repeated everything exactly what it read off of my receipt. The manager, whom I spoke to and brought my food out to me to my car…, I did not get her name, but she is a Hispanic woman manager there . I feel that she went above and beyond her means to make my order”FRESH” that I placed at 3:23 AM. I told her how appreciated grateful and how good hearted she is for doing that; it really hit my heart❤️ She went above and beyond to take care of me. I love that and I thank her for that.❤️❤️❤️❤️👍👍👍 we need more people like that in this world🌎
Very friendly and quick
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