Domino's Pizza

1600 N Plano Rd Ste 2300 Ste 2300, Richardson
(972) 231-2200

Recent Reviews

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Tommy Barbosa

Take forever and no attendance to customer

Destiny Anete

So unsanitary I’m assuming it was only one front worker who was prepping the pizzas but rung me up. He did not wash his hands he touched everything then went back to preparing pizzas. The sight of that gross me out so bad.

Anthony Crafts

I don't like leaving back reviews but there is no sense of cleanliness here. Nobody wears gloves or washes their hands after dealing with money or sitting on their phones and nobody has a hair net on so there's a chance of hair falling into my food. Again, I don't like leaving bad reviews but this establishment needs to do better. The staff here is typically spot on and I never had an issue but cleanliness is a huge deal, come on guys do better.

Atmosphere: 1

Food: 2

Service: 1

Destiny Simmons

Came in right before closing approximately 30min and a certain male individual took my order then proceeded to make my order put the pizza in the oven then I said excuse me sir which he was on his phone the whole time and then he looked up and said yes I said you forgot to add toppings on my pizza he then put his phone in pocket and reached in the oven bare hands pulled out my pizza didn’t wash his hands and put the missing toppings on with out washing his hands ugh I’m truly disgusted. Touched several surfaces and his personal phone and speaker to play music all while touching my pizza EXTREMELY NASTY. What happened to standards? DOMINOES DO BETTER! I could’ve posted a video!

Food: 1

Service: 1

TJ Sarrington

I called this Domino's because I was having a hard time getting my order in online for the half off price. When I got thru I spoke to the assistant manager on duty. I told her that I was having problems getting my order in on line, but before I could explain I am 75 and have problems with computers, she called me a liar and said, we are getting a lot of orders on line. I am sure they were, but I am elderly. The store was busy and the assistant manager got even more frustrated with me and rudely told me to either order my pizza or go somewhere else. So we did! We ordered from Marco's pizza for the first time. The people were nice and the pizza was wonderful!! Much better than any pizza we ever got at Domino's. I highly recommend Marco's pizza. Their pizza is a lot better and they treated this grandma with respect! Shame on Domino's for not helping elderly people who arent computer savvy.

Service: 1

F P

Always horrible service. Today I come in and asked for coupons since their system was down. I tell them I have two hungry girls at home. They could care less attitude and I just have to walk out. The last time I went there the pizza was cold when I got home and I called them up and they won’t give me my money back. Avoid this place at all costs.

Atmosphere: 1

Food: 1

Service: 1

Eric Chino

10 pm on Nov 24th I came to pick up i think my order was like 10min b4 that but the General Manager im assuming based off how GREAT he handled/took take care of me i can only assume such . I believe his name was Xavier (sorry if I spelled it wrong) has braces and tall . Holding down the fort with what looked like by himself. I hope this man is making +20 hourly the way he is representing as well EVEN THEN GIVE THIS MAN A RAISE!!!

Atmosphere: 5

Food: 5

Service: 5

Samantha Byham

Everytime I order pizza or wings, I always order sauce cups, which are paid for. I never recieve them. When I call about it and ask for them to be brought its always an hour + wait. By that time the foods been picked over, and subpar. Sometimes they are never brought. What's so hard about delivering the full order and condiments ?

Atmosphere: 1

Food: 1

Service: 1

Joshua Ross

Wow seems like everyone has had the same experience. A place an order and I received a text stating that it was delivered. I called the store and the guy was so rude to me. He continue to go back-and-forth stating that his driver did in fact deliver the pizza and that I was lying about it. And then proceeds to hang up in my face. I called back and he puts the phone on the table and I can hear them in the background, talking and banking pans. A few minutes later, my neighbor, one floor above me, stated that she was delivered my food. And the guy would not give me his name.

Atmosphere: 1

Food: 1

Service: 1

Sarah C

Used UberEats, and it stated the only way to contact the restaurant was by their phone number. I tried calling 4 times. Each time they picked up and set the phone down and walked away. I never got a chance to speak to anyone before the delivery person arrived. I was trying to tell them to please wait on my order because I would not be at the location until a certain time. When they arrived early, they called me. I thanked the driver for waiting (for 2 minutes total) and explained that no one picked up the phone, and he asked for a larger tip.

On top of that, they forgot an entire pizza and a salad from the order.

Atmosphere: 3

Food: 2

Service: 1

Keith Dones

Idk his name brown/blonde with glasses 🤓 was amazing he's awesome 😎 was patient dropped to me my wife and kids was patient thanks bruhhhhhhhhh SpongeBob voice

Atmosphere: 5

Food: 5

Service: 5

A Jay James

So I made an order on the night of October 4, 2025. It was for delivery and when I got my order, it looked like somebody just shook my pizzas up in the box or drop them on the ground and then gave them to me. Unfortunately, by the time I received my order, they were closed so today I’ve been calling on and off for the past two hours to not get a response. It seems like someone picks up the phone because I hear background noises but fails to say hello. This is very unprofessional and I had to feed my family disgusting looking pizza.

Atmosphere: 1

Food: 1

Service: 1

Lenora Poer

We ordered a pizza today from this one since it was right down the street. Picked up the pizza and tried to eat it …OMG it was so salty we couldn’t eat it, it was like they poured a whole box of salt on it. It was covered all over the bottom of the crust and in the box. Had to throw it all out. Such a shame, I knew there was a reason we had stopped eating Domino’s pizza years ago. Will never eat it again.

Rob Rojas

Best gluten free crust.

Jasmine M

I ordered brownies and when I got home and opened the box, they were completely burnt and hard as a brick. I called the store to request either a refund or a remake, but the employee who answered was very unprofessional. He spoke to me in a dry tone, argued that the brownies were “fine when they came out of the oven,” and even told me, “bro, you’re being rude.”

That response was completely unacceptable. I had just driven home after picking up my order, only to find it inedible, and then I’m being told that my order is fine when clearly it is not. When I asked for his name to report the situation, he questioned me, then hung up on me.

I called back and was finally able to speak to the manager, but instead of addressing the poor customer service, he told me that my comment about bringing the brownies back to show them was a “threat.” That is not acceptable. I was simply asking them to see the poor quality of what I was served.

This whole experience was frustrating and unprofessional. The food was burnt, the staff was rude, and the handling of the situation was dismissive. I’m extremely disappointed would not recommend.

Atmosphere: 1

Food: 1

Service: 1

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