Stopped at this location on Sunday evening with the hubs and some friends. Walked up to counter and stood there for a while before we got some help. Told the cashier it would be 2 different orders. He took mine and husbands and then walked away. Friends just stood there waiting. After about 15 min I asked if he was going to take our friend’s order to which his response was “in a minute”. While continuing to wait I looked over at one of the cooks and he was handling all the food with his bare hands. To make matters worse we had walked out of the restroom right as we walked in to order. After about another 15 min cashier comes back with our food and proceeds to finally take the order for the rest of our party. At that point I requested a refund for what we ordered. Cook came up to the register bother and asked what the problem was (still not wearing gloves and with his hands in his sweater pockets). Told him I wanted a refund and just made a face. I asked for his manager and said they had quit 2 weeks before. Proceeded with the refund for which I asked a copy of the receipt and he said they don’t provide that for refunds. Needless to say I would never return to this location.
Atmosphere: 1
Food: 1
Service: 1
Bryanna Nava
They are so rude and when u try to call they don’t answer and the food was wrong they seem not to care to help us customers. This place in the morning is the worst
Atmosphere: 1
Food: 1
Service: 1
richard robinson
Late night tacos. Can't beat em
Food: 5
Service: 5
Alvin Sissel
I heard JACK on the radio on my way to UTSW. I had fasted for a lab-draw and I was purty hungry on my way home. Inside dining is usually my choice, so I went in and was warmly greeted. I didn't see any adds on the window, but I asked about the Sausage-Egg croissant. They are on sale 2 for $5, and worth the drive if you are anywhere close! JACK-in-the-BOX serves their entire breakfast menu all day. Savor the perfect sausage, a real fried egg, and the truly tastie croissant with cheese. The service was friendly and fast, yet freshly cooked. I ate only one this morning, but just typing this makes me hanker for warming up my second sandwich. Gotta Go!
Atmosphere: 5
Food: 5
Service: 5
andrew22cas
This is a shame, to have it this close to home and have so many disappointing visits. They always have something incorrect in my order. What should I do expect it’s jack in the box …. The clown. Me as a fool always coming praying for a complete correct order. Nope …..
Atmosphere: 1
Food: 1
Service: 1
Jon Alexander
It's alright. My only issue is that the soda machine seemed watered down and there was absolutely no ice there.
edita mujanovic
My cousin sent me this and I just needed to make a review, be fr
michi miau
I usually order from here through Uber Eats between 2 am and 4 am. I really enjoy eating the Supreme Croissant with Curly Fries and a Large Coca-Cola, just like today. However, what truly disappoints me is when I take my drink and it’s more ice than Coca-Cola. I’m so sad because JnB is one of my favorite fast-food restaurants, but I hate it when they put a lot of ice in my drink. I even struggled to get the straw down because of all the ice.
Please add an option where we can choose how much ice we want on our drinks. Thanks.
Atmosphere: 4
Food: 5
Service: 4
Aht Aceval
We are waiting to much time and the order was wrong bad serve
Super nice people amazing management looks like corporate’s not taking care of the store though to be quiet Frank. Ice machine didn’t work inside, or the drinks. The staff was super helpful and very kind. Definitely a clean place though there’s no doubt about that. I think the manager is doing the best he possibly can with what he’s been given.
Atmosphere: 3
Food: 3
Service: 5
Kimberly Gonzalez Valdez
Worst jack in the box ever ! DONT COME HERE they will mess up your order and lie to you about it
Atmosphere: 1
Food: 1
Service: 1
David Perez
8am The guy in the front window was with an attitude and didn’t care to be there. I order a cheesecake and didn’t gave me a spoon or napkins with my order, I was really being patience because I knew he was working and from a customer service stand point, this is really unnecessary. I ate my food and dessert with no fork or napkins or ketchup, just because he was feeling mad doesn’t mean I have to be mad with him too,
Stopped at this location on Sunday evening with the hubs and some friends. Walked up to counter and stood there for a while before we got some help. Told the cashier it would be 2 different orders. He took mine and husbands and then walked away. Friends just stood there waiting. After about 15 min I asked if he was going to take our friend’s order to which his response was “in a minute”. While continuing to wait I looked over at one of the cooks and he was handling all the food with his bare hands. To make matters worse we had walked out of the restroom right as we walked in to order. After about another 15 min cashier comes back with our food and proceeds to finally take the order for the rest of our party. At that point I requested a refund for what we ordered. Cook came up to the register bother and asked what the problem was (still not wearing gloves and with his hands in his sweater pockets). Told him I wanted a refund and just made a face. I asked for his manager and said they had quit 2 weeks before. Proceeded with the refund for which I asked a copy of the receipt and he said they don’t provide that for refunds. Needless to say I would never return to this location.
Atmosphere: 1
Food: 1
Service: 1
They are so rude and when u try to call they don’t answer and the food was wrong they seem not to care to help us customers. This place in the morning is the worst
Atmosphere: 1
Food: 1
Service: 1
Late night tacos. Can't beat em
Food: 5
Service: 5
I heard JACK on the radio on my way to UTSW. I had fasted for a lab-draw and I was purty hungry on my way home. Inside dining is usually my choice, so I went in and was warmly greeted. I didn't see any adds on the window, but I asked about the Sausage-Egg croissant. They are on sale 2 for $5, and worth the drive if you are anywhere close! JACK-in-the-BOX serves their entire breakfast menu all day. Savor the perfect sausage, a real fried egg, and the truly tastie croissant with cheese. The service was friendly and fast, yet freshly cooked. I ate only one this morning, but just typing this makes me hanker for warming up my second sandwich. Gotta Go!
Atmosphere: 5
Food: 5
Service: 5
This is a shame, to have it this close to home and have so many disappointing visits. They always have something incorrect in my order. What should I do expect it’s jack in the box …. The clown. Me as a fool always coming praying for a complete correct order. Nope …..
Atmosphere: 1
Food: 1
Service: 1
It's alright. My only issue is that the soda machine seemed watered down and there was absolutely no ice there.
My cousin sent me this and I just needed to make a review, be fr
I usually order from here through Uber Eats between 2 am and 4 am. I really enjoy eating the Supreme Croissant with Curly Fries and a Large Coca-Cola, just like today. However, what truly disappoints me is when I take my drink and it’s more ice than Coca-Cola. I’m so sad because JnB is one of my favorite fast-food restaurants, but I hate it when they put a lot of ice in my drink. I even struggled to get the straw down because of all the ice.
Please add an option where we can choose how much ice we want on our drinks. Thanks.
Atmosphere: 4
Food: 5
Service: 4
We are waiting to much time and the order was wrong bad serve
Service: 1
Food was not good .. not the JnB I know
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Super nice people amazing management looks like corporate’s not taking care of the store though to be quiet Frank. Ice machine didn’t work inside, or the drinks. The staff was super helpful and very kind. Definitely a clean place though there’s no doubt about that. I think the manager is doing the best he possibly can with what he’s been given.
Atmosphere: 3
Food: 3
Service: 5
Worst jack in the box ever ! DONT COME HERE they will mess up your order and lie to you about it
Atmosphere: 1
Food: 1
Service: 1
8am The guy in the front window was with an attitude and didn’t care to be there. I order a cheesecake and didn’t gave me a spoon or napkins with my order, I was really being patience because I knew he was working and from a customer service stand point, this is really unnecessary. I ate my food and dessert with no fork or napkins or ketchup, just because he was feeling mad doesn’t mean I have to be mad with him too,
Ok jack in the box sometimes slow
Food: 4
Service: 3
The guy hooked us up with one of every sauce
Atmosphere: 5
Food: 5
Service: 5
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