Luna Grill Richardson

To Corporate or Management - We’ve been loyal customers for 2 years at this location and I’m so disappointed how the customer service has drastically declined here. Mind you, we used to live in Frisco and we made the drive here because we enjoyed the food that much. Now we live in Celina, even further, and we still wanted to make the drive to come here. But we won’t be coming back here for a long time. Miguel, the manager at this location (bald guy with glasses), was extremely rude and just plain out arrogant. I have Celiac Disease (gluten intolerance) and I told the cashier that I need to exchange the pita for something non gluten. I requested a side of hummus and Miguel gave me the hardest time saying he couldn’t do that for me. In 2 years, this was never an issue. This is a serious health issue for me and to fight me on this is unacceptable. Especially with a customer! On top of that, they got my husband’s order wrong completely. We didn’t even bother telling them to correct it because it took so long for them to give us our food in the first place. Most of the time Miguel was socializing with his friends and standing around like this is his home. Bringing friends at your job and socializing? Talk about unprofessional. The previous managers were so much nicer and accommodating. I hope they really do end up building a Plano location because this one here in Richardson is just not what it used to be.

Jessica was so kind and efficient!

Atmosphere: 5

Food: 5

Service: 5

It was my first time at Luna Grill believe it or not and I enjoyed it more than I thought I would. Great flavor and I felt pretty full after. I had the Santorini Bowl with chicken.

The service was also great Erika at the counter was really nice and gave us a couple of recs while we were ordering and checked on us a little later. Told us about the rewards program and how it really is worth it.

10 out of 10 for me.

Atmosphere: 5

Food: 5

Service: 5

Today my family and I came to eat, and we really enjoyed the food — it was very delicious. Jessica was very kind and sweet to us. She made our day — thank you, Jessica! We’ll definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Chicken kabobs are good. The veggies are often overcooked/blackened, unfortunately. The staff at the Richardson/City Line location are awesome; they were very, very nice.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Kabob

Sarah at the Richardson 29 location was kind, thoughtful, welcoming and friendly!! We loved her

Atmosphere: 5

Food: 5

Service: 5

Sarah did such a great job making us feel comfortable and made sure our meals were good.

Atmosphere: 5

Food: 5

Service: 5

If you’re looking for a Mediterranean food, Luna Grill is the place to be. Good quality food with best value.

Atmosphere: 5

Food: 5

Service: 5

I love the excellent service great experience

Atmosphere: 5

Food: 5

Service: 5

This is an amazing place for Mediterranean food. The service is excellent. The ambiance is amazing with beautiful decor. The price is decent, and the food is really tasty.

Atmosphere: 5

Food: 5

Service: 5

Consistently quality and yummy food. I love eating here. I get so excited for in office week because it’s means easy access to my favorite spot which is Luna Grill.

Atmosphere: 5

Food: 5

Service: 5

Fresh made food that hits every taste

Atmosphere: 5

Food: 5

Service: 5

I have never been to any locations of Luna Grill so this was my first and it did not disappoint! The place was clean and the servers were very friendly and accommodating! I ordered the Santorini bowl and the worker said it was a good pick and he was definitely correct! It was sooooo good!!

Atmosphere: 5

Food: 5

Service: 5

Great food, great service, positive experience, great staff. Keeps me coming back. Wish I took a picture but I ate it all. Embarrassing 😳

Atmosphere: 5

Food: 5

Service: 5

One of my favorite places to eat when I want to have a healthy meal without getting in the kitchen. Great staff & customer service!