Panda Express
507 S Plano Rd, Richardson
(972) 234-8118
Recent Reviews
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The AI ordering is so bad. They put the wrong orders in and can’t hear. Then you get connected to an agent and they can’t hear. To top it off the drive through took 30 minutes.
Atmosphere: 2
Food: 3
Service: 1
Well cooked meal, got the beef.
Atmosphere: 4
Food: 4
Service: 5
Some of the nicest staff I've ever met. The manager always treats me with respect and courtesy. Truly a great team and great food.
Atmosphere: 5
Food: 5
Service: 5
Menu options are very limited. Prices are higher than expected. They use AI to take drive up orders, which is frustrating and doesn't work well. It doesn't understand me half the time.
Atmosphere: 2
Food: 3
Service: 2
Great food
Atmosphere: 5
Food: 5
Service: 5
I was just in this restaurant. I decided to walk out because nobody would help me, I usually come here at lunch at least three times a week. They’re always out of food. Nobody seems to call out the order. To the cook win bowls are empty, and the drive-through line is always full.
The drive thru AI is horrendous, if you say one wrong thing or it hears you incorrectly, you are basically stuck trying to fix it over and over. It would be faster and more efficient to have a team member just do it, don't know why anyone would come here until the AI garbage is gone.
Atmosphere: 1
Food: 4
Service: 1
Check your take out order before you leave. I ordered a 3 entree plate and didn't get the Walnut Shrimp, which was the primary reason for going there today. Disappointed.
Atmosphere: 3
Food: 3
Service: 4
This location is awful . Always takes forever and just not worth coming
Awesome customer service with fresh and quick food! The cook is awesome and fast!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ooooh. This is the only Panda I'll visit and eat at!! It's sorta tucked away off the 635 fwy in their own parking lot so there's plenty of parking.
The building is brand new with a Chinese new year fung shui decor vibe.
Ok now to the food, FIRE! EXCELLENT!! they taste and cook new food every hour or so, and my plate is FRESH every visit!
Chow mein/rice - sesame chicken and orange chicken combo. Thank me later! Muah 💋
Atmosphere: 5
Food: 5
Service: 5
Once the drive thru AI misunderands your order, it will be impossible to convince it that your entree was not steamed white rice.
Service: 1
Love their egg rolls
Atmosphere: 4
Food: 5
Service: 4
Annie is a sweet lady props to her!!
Atmosphere: 5
Food: 5
Service: 5
I'm surprised by all the negative comments because today my food came out amazingly fast and the lady at the window was extremely nice!
Atmosphere: 5
Food: 5
Service: 5
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