Panera Bread

730 E Campbell Rd Suite 300, Richardson
(972) 744-9950

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I picked up my half Fuji apple salad and half sandwich. When I go to my office I noticed the dressing was not the right one. I drove back and the manager was super nice and apologized. He gave me an oatmeal cookie while I waited and apologized again. He then hands me my salad and made me a full salad. I didn’t ask for any of this as it was a simple mistake, but I sure do appreciate it. Great customer service!!! Thank you mister for making my day.
During the lunch hour I purchased an Italian half sandwich with a soup and unfortunately the day crew dropped the ball and my sandwich wasn't fresh the lettuce was old and the meat tasted funny (NOW I HAVE NEVER HAD AN ISSUE BEFORE HERE THE FOOD HAS ALWAYS BEEN FRESH AND GOOD) but the day crew dropped the ball I went into the store after I got off of work at around 8:00 and the night crew was on the manager named Anthony and the and the young lady on the register named Crystal...
Updated review a year later: The same manager still working hard and being courteous. I ordered a Souffle and they didnt have any more and I ordered a different sandwich. I guess I looked dissappointed and when he asked if I had an account (yes, I do), he offered a great discount because they didn't have what I ordered originally.

Original Review:Compared to another location i visit more regularly and somehow 4 out of 5 times are out of coffee, THIS location...

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