Pizza Hut
$ • Pizza, Chicken Wings
Hours:
515 W Campbell Rd #113, Richardson
(972) 907-2900
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Pizza Hut Reviews
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One star is too many. We ordered online and the email confirmation stated that it would be 30-40 minutes to arrive. 59 minutes later our order was delivered. COLD! When I placed my hand on the bottom of the pizza box I told the driver that it wasn't even warm. He stated that he had to wait at the store for another BIG order to be completed before he could deliver ours. So, as he waited, our pizza got cold, and our wings, fries, and mozz sticks got SOGGY due to sitting in...read full review
This is more so for customer service more than anything. Want to give a hearty shout out to Roberto and Luis. Luis was the GM for this location. I tried to go to Pizza hut in my neighborhood in Plano one or two days prior and had no luck with trying to order online from home with the weather. I had no luck as well with finding a location that was open after I got off from work. this day seem like it was going to be the same thing. I was fortunate enough to find this location....read full review
Takes forever for delivery
Ratings
Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
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Pizza Hut offers a mixed dining experience. While some customers have reported issues with undercooked crust and mistakes with orders, others have praised the restaurant's customer service. The staff, particularly the young male front desk employee, have been commended for their efficiency, friendly demeanor, and ability to handle high-pressure situations. Food quality has also been praised, with one customer noting that their pizza was exactly as ordered and tasted great. Customers also appreciate the friendly environment, where employees check on guests and ensure everything runs smoothly. The location is convenient for carryout, especially after church, with polite and courteous staff making the process quick and easy. However, during busy times like Super Bowl Sunday, the staff can be overwhelmed, leading to longer wait times and delays in getting pizzas ready. The front desk staff works hard, but additional help is needed to manage large crowds and phone calls, as some calls go unanswered. There have been instances of mistakes and theft, as one customer's payment was altered without their consent. Overall, Pizza Hut is appreciated for its good service and food, though improvements in handling busy days and order accuracy could enhance the experience.