A very bad experience, they didn't have protein, the one who attended us had a very bad attitude, she acts as if it was our fault that they didn't have protein, and she also gave me an attitude when I told her that I was going to pay cash
Food: 1
Service: 1
michelle larsen
Ordered online. Food never showed up and they wont answer their phone
Service: 1
Mike
PLEASE RETRAIN THE NEW GIRL THE SHORT SKINNY ONE PLEASE MY ORDER IS ALWAYS MESSED UP WHEN SHE WORKS
Dam Fool
Acting stingy like chipotle, she gave me 1 scoop of queso and said if u want another scoop it’s 3.40 I got nachos that doesn’t even make sense. Where is the other lady that works in there, the new lady is terrible.
T S
I have been to this location several times within the past 10 years. This time was not that great, when we went in this afternoon, we weren’t greeted and I felt like I was being rushed on what I wanted to order, kept asking me “what else” right after I said the first item. The chip bag was practically empty as we ordered CHIPS AND QUESO and paying over $40, when I brought this up to the associate and asked for more chips, he said that’s the size of the combo… I then said it’s practically empty and then he said it again that it’s the right size. Seemed like he disliked his job and was too bothered to give us more chips that we paid for. All of the tables were dirty and not wiped down. He didn’t even mark which burrito was what and we had to all guess which one was ours. I don’t think I’ll be coming back, this place and its service are neglected.
Atmosphere: 1
Food: 3
Service: 1
Jose M Sustaita
I had been to many different QDOBA locations and this is by far the worst. Clean house and bring in some people that know what they are doing. There’s no reason how a slightly busy day can throw off orders.
They missed items from my order, and when I went to get it back, I got no extra protein. From this location I lost 1 hour out of my day from driving back.
Don’t go here if it’s busy, cause it’s too understaffed with overwhelmed employees. Richardson location is a joke.
Atmosphere: 1
Food: 1
Service: 1
Kmax
I got a burrito and it was bussin
Atmosphere: 3
Food: 5
Service: 5
Ben Douglas
Not a good experience at all. I ordered food delivered from here and had two glaring flaws with my order. The first being that our burrito bowl was improperly sealed and ended up spilling in the bag, getting juices everywhere. The second being that my burrito had black beans, which I EXPLICITLY ordered without any beans at all. When I called the store, the man who answered was very rude and dismissive, stating that the store wouldn’t process a refund and that I would have to drive up there if I wanted a remake of my food. I understand that this kind of job can be frustrating and thankless, but you could at the very least PRETEND to care about your customers. Wasn’t thrilled at all with what we received and I am now out $42 on incorrect items. Please be more aware of customers’ orders and more aware of how you come across on the phone. I will NEVER come back here!!!
Atmosphere: 1
Food: 1
Service: 1
Ericka Lopez
The salad was pretty good definitely better than chipotle. I will definitely be returning.
Atmosphere: 4
Food: 4
Service: 3
Christine H
Really guys? 🙄 A rice bowl with meat and toppings is not the ‘Build Your Own Tortilla Soup’ I ordered. The tortilla soup is nowhere to be found.
I've been to this location many many times spanning probably almost ten years. It used to be great, but over time it has consistently gone down in quality- hard- all while progressively getting more expensive. A meal that would have cost me $10 here back in 2018 is now $18 at maybe 20% of the original quality at best. Massively disappointing, this place used to be great. Time to finally say I likely won't be back.
Atmosphere: 3
Food: 1
Service: 2
LaLo Garcia
Consistent and good, good selection and variety of options. Love that they don't charge for Queso or guacamole in your burrito or bowl🥰
Atmosphere: 4
Food: 4
Service: 4
Jennifer A
My daughter loves this place. I tried it and yes indeed the best.
Vriana Washington
This restaurant is always good. Better portions and food quality than Chipotle for cheaper.
Atmosphere: 5
Food: 5
Service: 5
mafn84
Where is the meat? There is only fat here, this is the second time this has happened.
A very bad experience, they didn't have protein, the one who attended us had a very bad attitude, she acts as if it was our fault that they didn't have protein, and she also gave me an attitude when I told her that I was going to pay cash
Food: 1
Service: 1
Ordered online. Food never showed up and they wont answer their phone
Service: 1
PLEASE RETRAIN THE NEW GIRL THE SHORT SKINNY ONE PLEASE MY ORDER IS ALWAYS MESSED UP WHEN SHE WORKS
Acting stingy like chipotle, she gave me 1 scoop of queso and said if u want another scoop it’s 3.40
I got nachos that doesn’t even make sense. Where is the other lady that works in there, the new lady is terrible.
I have been to this location several times within the past 10 years. This time was not that great, when we went in this afternoon, we weren’t greeted and I felt like I was being rushed on what I wanted to order, kept asking me “what else” right after I said the first item. The chip bag was practically empty as we ordered CHIPS AND QUESO and paying over $40, when I brought this up to the associate and asked for more chips, he said that’s the size of the combo… I then said it’s practically empty and then he said it again that it’s the right size. Seemed like he disliked his job and was too bothered to give us more chips that we paid for. All of the tables were dirty and not wiped down. He didn’t even mark which burrito was what and we had to all guess which one was ours. I don’t think I’ll be coming back, this place and its service are neglected.
Atmosphere: 1
Food: 3
Service: 1
I had been to many different QDOBA locations and this is by far the worst.
Clean house and bring in some people that know what they are doing.
There’s no reason how a slightly busy day can throw off orders.
They missed items from my order, and when I went to get it back, I got no extra protein. From this location I lost 1 hour out of my day from driving back.
Don’t go here if it’s busy, cause it’s too understaffed with overwhelmed employees. Richardson location is a joke.
Atmosphere: 1
Food: 1
Service: 1
I got a burrito and it was bussin
Atmosphere: 3
Food: 5
Service: 5
Not a good experience at all. I ordered food delivered from here and had two glaring flaws with my order. The first being that our burrito bowl was improperly sealed and ended up spilling in the bag, getting juices everywhere. The second being that my burrito had black beans, which I EXPLICITLY ordered without any beans at all. When I called the store, the man who answered was very rude and dismissive, stating that the store wouldn’t process a refund and that I would have to drive up there if I wanted a remake of my food. I understand that this kind of job can be frustrating and thankless, but you could at the very least PRETEND to care about your customers. Wasn’t thrilled at all with what we received and I am now out $42 on incorrect items. Please be more aware of customers’ orders and more aware of how you come across on the phone. I will NEVER come back here!!!
Atmosphere: 1
Food: 1
Service: 1
The salad was pretty good definitely better than chipotle. I will definitely be returning.
Atmosphere: 4
Food: 4
Service: 3
Really guys? 🙄 A rice bowl with meat and toppings is not the ‘Build Your Own Tortilla Soup’ I ordered. The tortilla soup is nowhere to be found.
Restaurantji Recommends
I've been to this location many many times spanning probably almost ten years. It used to be great, but over time it has consistently gone down in quality- hard- all while progressively getting more expensive. A meal that would have cost me $10 here back in 2018 is now $18 at maybe 20% of the original quality at best. Massively disappointing, this place used to be great. Time to finally say I likely won't be back.
Atmosphere: 3
Food: 1
Service: 2
Consistent and good, good selection and variety of options. Love that they don't charge for Queso or guacamole in your burrito or bowl🥰
Atmosphere: 4
Food: 4
Service: 4
My daughter loves this place. I tried it and yes indeed the best.
This restaurant is always good. Better portions and food quality than Chipotle for cheaper.
Atmosphere: 5
Food: 5
Service: 5
Where is the meat? There is only fat here, this is the second time this has happened.
Food: 1
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