Disappointed and Shocked by the Service We’ve been loyal customers of this restaurant for years and always recommended it to friends and family — but unfortunately, this recent visit left us extremely disappointed.
The lady serving us was unexpectedly rude when we simply asked for a to-go box and requested that the tea (which was served cold) be reheated. On top of that, we had ordered our food medium spicy — something we’ve done many times before — but this time it was so overwhelmingly spicy that it was nearly inedible.
When we politely mentioned it, instead of offering a solution or even a basic acknowledgment, the lady got visibly annoyed. There was no apology, no gesture of goodwill — just attitude.
It’s really disheartening to see how far the customer service and attention to detail have declined. We used to love coming here, but sadly, after this experience, we won’t be returning anytime soon.
Zia Qureshi
Spice Wok Dallas offers authentic Asian food that has amazing taste & flavor. The place is always overcrowded with satisfied customers and has a high demand.
Staff js caring ; helpful.
Tahira Matin
I recently hosted a party and catered from them… I had great experience from the ordering food to the delivery of food at the location everything was not only smooth but very promising. They made everything supper delicious and the guests were happy!!! I rate this place 10/10… thanks to the owners/management
Issam Bahaj
Price is good
Moon Moon
Food was good, atmosphere was nice, location was good, seating space is average, food was fresh flavor, the only thing there is just one person dealing customer service, taking orders, cleaning tables, setting up tables, bringing the food to tables, which cause little delays and made us think a another person should be hired to serve time faster,
Mubeen Ahmed
We got the Hakka noodles and there was barely any flavor in there. Just a bunch of soy sauce flavor. We sent it back and looked like they just reheated it and sent it back..
Dumplings were good.
Alhamdulillah for everything
Very tasty food and very nice service as will
Atmosphere: 5
Food: 5
Service: 5
Farhan Khan
So we waited like 45 minutes and the place was so smalllll. The food tasted very good but the service was very slow/bad. GIMME SOME FOOD😭😭😭😭
Atmosphere: 2
Food: 5
Service: 1
Ruby Mena
Haven’t even made it home with my take out it was just a side since I have my entree at home…. But since the side was so cheap I had to pay in cash I only had quarters and not even the complete total they welcomed me out with my side. Def coming back soon! That def makes it home made.
Service: 5
M K
Horrible experience. They told me to eat Coriander Garlic Chicken because it's the most selling one. I swear Coriander Garlic Chicken was worst and Worst Hakka Noodles as well. I was about to vomit when I eat Coriander Garlic chicken. I recommend everyone to go to Chef Chen Frisco Texas because they got the best chinese in town .
We travel lot and love to eat spicy food.we preety much went all the restaurants in Dallas.we ordered corn soup there i felt like chef put sweet instead of salt.The noodles we ordered chef dumped all the salt he forgot to put on noodles.The momo was so dry i dont think that was fresh.Anyway we went there coz it was halal.But In our whole life i never ate that much terrible food.we left everything just waste of money and horrible experience.I dont think the management is wise. they saw we throw all their food they didnt even trying to fix .Waste of money.
Saad Iqbal
Amazing food and amazing service. Definitely recommend for Zabiha certified asian cuisine. The head chef is a very humble guy❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Chilli Chicken Momo
Sobia Owais
Bad quality food and staff was so rude
Hanif Akhawala
Always like food and attention.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Asim Ahmed
I had an incredibly disappointing experience at this restaurant. The food was bland, poorly prepared, and far from fresh. The service was just as bad—slow, inattentive, and unprofessional. I ordered the hot and sour soup, and it made me feel ill afterward. Overall, I regret spending my time and money here. I wouldn’t recommend this place to anyone looking for a decent meal or good service.
Disappointed and Shocked by the Service
We’ve been loyal customers of this restaurant for years and always recommended it to friends and family — but unfortunately, this recent visit left us extremely disappointed.
The lady serving us was unexpectedly rude when we simply asked for a to-go box and requested that the tea (which was served cold) be reheated. On top of that, we had ordered our food medium spicy — something we’ve done many times before — but this time it was so overwhelmingly spicy that it was nearly inedible.
When we politely mentioned it, instead of offering a solution or even a basic acknowledgment, the lady got visibly annoyed. There was no apology, no gesture of goodwill — just attitude.
It’s really disheartening to see how far the customer service and attention to detail have declined. We used to love coming here, but sadly, after this experience, we won’t be returning anytime soon.
Spice Wok Dallas offers authentic Asian food that has amazing taste & flavor.
The place is always overcrowded with satisfied customers and has a high demand.
Staff js caring ; helpful.
I recently hosted a party and catered from them… I had great experience from the ordering food to the delivery of food at the location everything was not only smooth but very promising. They made everything supper delicious and the guests were happy!!! I rate this place 10/10… thanks to the owners/management
Price is good
Food was good, atmosphere was nice, location was good, seating space is average, food was fresh flavor, the only thing there is just one person dealing customer service, taking orders, cleaning tables, setting up tables, bringing the food to tables, which cause little delays and made us think a another person should be hired to serve time faster,
We got the Hakka noodles and there was barely any flavor in there. Just a bunch of soy sauce flavor. We sent it back and looked like they just reheated it and sent it back..
Dumplings were good.
Very tasty food and very nice service as will
Atmosphere: 5
Food: 5
Service: 5
So we waited like 45 minutes and the place was so smalllll. The food tasted very good but the service was very slow/bad. GIMME SOME FOOD😭😭😭😭
Atmosphere: 2
Food: 5
Service: 1
Haven’t even made it home with my take out it was just a side since I have my entree at home…. But since the side was so cheap I had to pay in cash I only had quarters and not even the complete total they welcomed me out with my side. Def coming back soon! That def makes it home made.
Service: 5
Horrible experience. They told me to eat Coriander Garlic Chicken because it's the most selling one.
I swear Coriander Garlic Chicken was worst and Worst Hakka Noodles as well. I was about to vomit when I eat Coriander Garlic chicken.
I recommend everyone to go to Chef Chen Frisco Texas because they got the best chinese in town .
Restaurantji Recommends
We travel lot and love to eat spicy food.we preety much went all the restaurants in Dallas.we ordered corn soup there i felt like chef put sweet instead of salt.The noodles we ordered chef dumped all the salt he forgot to put on noodles.The momo was so dry i dont think that was fresh.Anyway we went there coz it was halal.But In our whole life i never ate that much terrible food.we left everything just waste of money and horrible experience.I dont think the management is wise. they saw we throw all their food they didnt even trying to fix .Waste of money.
Amazing food and amazing service. Definitely recommend for Zabiha certified asian cuisine. The head chef is a very humble guy❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Chilli Chicken Momo
Bad quality food and staff was so rude
Always like food and attention.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
I had an incredibly disappointing experience at this restaurant. The food was bland, poorly prepared, and far from fresh. The service was just as bad—slow, inattentive, and unprofessional. I ordered the hot and sour soup, and it made me feel ill afterward. Overall, I regret spending my time and money here. I wouldn’t recommend this place to anyone looking for a decent meal or good service.
Atmosphere: 1
Food: 1
Service: 1
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