As a former partner, I was extremely surprised to be told that Starbucks now will only give you a glass of water if a purchase is made. To confirm, I reached out to a current partner who clarified that this is not company policy. Guests may still request a complimentary water, and the only exception is during high-volume rush periods.
This store was not busy—inside or in the drive-thru—so the explanation given was simply untrue. It’s disappointing to see a location misrepresent policy and mislead customers.
I spend a significant amount here weekly, and it’s unacceptable to be refused something as basic as drinking water based on inaccurate information. This appears to be an issue with this specific store, not the brand as a whole.
0/5 stars for dishonesty. I do not recommend this location.
Service: 1
Amanda G D
I started my order with a cup of water and was told I needed to buy something in order to recieve a cup of water. I said I am placing an order. When I put in my order, they said they were out of stock on the drink I wanted. They still wouldn't offer the water even though It's 100 degrees outside, and I tried to order a drink. Still had to wait in the drive thru behind several cars since it was a single lane drive thru. All that to drive away empty handed. What a frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
Josefina Jaramillo
the best place
Atmosphere: 3
Food: 5
Service: 5
Khanh Nguyễn Bảo Ngọc
I recently tried the Venti Iced Brown Sugar Oatshake Espresso from Starbucks, and I must say, it exceeded my expectations!
The blend of rich espresso with the subtle sweetness of brown sugar creates a delightful harmony. The oat milk adds a creamy texture that balances the drink perfectly, making each sip incredibly smooth. I appreciated the hint of cinnamon, which adds a warm and comforting spice that elevates the overall flavor profile.
The iced format makes it refreshing, especially on a warm day. The drink is well-blended, with a frothy top that enhances the experience. The oat milk gives it a unique creaminess without being overly heavy.
Served in a generous venti cup, it looks enticing with its layered colors. The visual appeal is as satisfying as the taste!
Atmosphere: 5
Food: 5
Service: 5
Lyv F
My days of going to Starbucks are over. I asked to BUY a cup of water or BUY a cup of ice and they told me I had to purchase food or coffee in order to BUY water or ice. I understand no longer giving customers free water totally fine. I asked to PURCHASE it and was told no. A billion dollar company won’t sell you water or was that this locations preference.
Atmosphere: 1
Food: 1
Service: 1
toby Lopez
Customer experience not to Starbucks standard. Person working has an issue for feedback.
Atmosphere: 1
Food: 1
Service: 1
Hiep Nguyen
Went thru the drive thru and the guy was condescending and stupid at the same time. How are you going to talk down to a customer asking question about products that I'm sure they have but he doesn't know but instead of asking the right question he only laugh and chuckles. Another useless and uneducated employee.
Atmosphere: 1
Food: 1
Service: 1
Natalie Dam
I am Natalie, your daily customer... and from today I will not drink here anymore... A cup of coffee is your morning energy to work... every day I spend money on a cup of coffee..: but only one recipe, every day you make it differently.. sometimes it is too bitter, sometimes it is too sweet..: sometimes there is no milk foam, looking at the cup of coffee is no longer attractive and I no longer want to drink it..: every day my morning energy I spend on a cup of coffee but I still have to be upset and in the morning..: when the shift staff changed that day, they did not make it according to the daily recipe... then I had to drink a few sips and then couldn't drink it anymore..: before 75 now 205 I will not waste money on you guys anymore🫤
Nathalie Ibarra
this is the worst starbucks i’ve ever been to, the service is terrible.
Atmosphere: 1
Service: 1
Derek Ernst
What a fantastic experience! Customer service and cleanliness was superb! Cassie made it most memorable and fun with sweet sayings on our cups! She made my day! Will definitely be returning!
matcha was super clumpy and not good. I understand that mornings are super busy but this was disappointing :( the foam was good but I just wish the rest of the drink was consumable.
Food: 1
grace lindsey
matcha was super clumpy and not good. I understand that mornings are super busy but this was disappointing :( the foam was good but I just wish the rest of the drink was consumable.
Food: 1
Betty Ton
Worst Starbucks I’ve ever been to they always get your order wrong and they even charge for water now
Atmosphere: 1
Food: 1
Service: 1
Jeff Fox
Sign says open at 5:30, but don’t believe it, I waited til 5:40, while employees worked the drive thru but ignored me out front. What good is Starbucks if they don’t open in the morning? Time for Caribou to come to Dallas.
As a former partner, I was extremely surprised to be told that Starbucks now will only give you a glass of water if a purchase is made. To confirm, I reached out to a current partner who clarified that this is not company policy. Guests may still request a complimentary water, and the only exception is during high-volume rush periods.
This store was not busy—inside or in the drive-thru—so the explanation given was simply untrue. It’s disappointing to see a location misrepresent policy and mislead customers.
I spend a significant amount here weekly, and it’s unacceptable to be refused something as basic as drinking water based on inaccurate information. This appears to be an issue with this specific store, not the brand as a whole.
0/5 stars for dishonesty. I do not recommend this location.
Service: 1
I started my order with a cup of water and was told I needed to buy something in order to recieve a cup of water. I said I am placing an order. When I put in my order, they said they were out of stock on the drink I wanted. They still wouldn't offer the water even though It's 100 degrees outside, and I tried to order a drink. Still had to wait in the drive thru behind several cars since it was a single lane drive thru. All that to drive away empty handed. What a frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
the best place
Atmosphere: 3
Food: 5
Service: 5
I recently tried the Venti Iced Brown Sugar Oatshake Espresso from Starbucks, and I must say, it exceeded my expectations!
The blend of rich espresso with the subtle sweetness of brown sugar creates a delightful harmony. The oat milk adds a creamy texture that balances the drink perfectly, making each sip incredibly smooth. I appreciated the hint of cinnamon, which adds a warm and comforting spice that elevates the overall flavor profile.
The iced format makes it refreshing, especially on a warm day. The drink is well-blended, with a frothy top that enhances the experience. The oat milk gives it a unique creaminess without being overly heavy.
Served in a generous venti cup, it looks enticing with its layered colors. The visual appeal is as satisfying as the taste!
Atmosphere: 5
Food: 5
Service: 5
My days of going to Starbucks are over. I asked to BUY a cup of water or BUY a cup of ice and they told me I had to purchase food or coffee in order to BUY water or ice. I understand no longer giving customers free water totally fine. I asked to PURCHASE it and was told no. A billion dollar company won’t sell you water or was that this locations preference.
Atmosphere: 1
Food: 1
Service: 1
Customer experience not to Starbucks standard. Person working has an issue for feedback.
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive thru and the guy was condescending and stupid at the same time. How are you going to talk down to a customer asking question about products that I'm sure they have but he doesn't know but instead of asking the right question he only laugh and chuckles. Another useless and uneducated employee.
Atmosphere: 1
Food: 1
Service: 1
I am Natalie, your daily customer... and from today I will not drink here anymore... A cup of coffee is your morning energy to work... every day I spend money on a cup of coffee..: but only one recipe, every day you make it differently.. sometimes it is too bitter, sometimes it is too sweet..: sometimes there is no milk foam, looking at the cup of coffee is no longer attractive and I no longer want to drink it..: every day my morning energy I spend on a cup of coffee but I still have to be upset and in the morning..: when the shift staff changed that day, they did not make it according to the daily recipe... then I had to drink a few sips and then couldn't drink it anymore..: before 75 now 205 I will not waste money on you guys anymore🫤
this is the worst starbucks i’ve ever been to, the service is terrible.
Atmosphere: 1
Service: 1
What a fantastic experience! Customer service and cleanliness was superb! Cassie made it most memorable and fun with sweet sayings on our cups! She made my day! Will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
matcha was super clumpy and not good. I understand that mornings are super busy but this was disappointing :( the foam was good but I just wish the rest of the drink was consumable.
Food: 1
matcha was super clumpy and not good. I understand that mornings are super busy but this was disappointing :( the foam was good but I just wish the rest of the drink was consumable.
Food: 1
Worst Starbucks I’ve ever been to they always get your order wrong and they even charge for water now
Atmosphere: 1
Food: 1
Service: 1
Sign says open at 5:30, but don’t believe it, I waited til 5:40, while employees worked the drive thru but ignored me out front. What good is Starbucks if they don’t open in the morning? Time for Caribou to come to Dallas.
Service: 1
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