They haven't delivered my food yet, they told me it was delivered.
Khaiyah C
They had us sit in the line for 50+ minutes… nobody wants to wait that long for food I wouldn’t recommend this to ANYBODY. Not even a bug or animal this was RIDICULOUS!!!👎👎👎👎 0 stars if I could. FIRE EVERYONE especially night shift.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Williams
They are SO slow.
Micheal Cock
I usually love Waterburger, but I've had a lot of experiences where I waited almost an hour for my food, and the employees haven't been very helpful either. It’s really disappointing because I know they can do better. I hope they can work on their service!
Atmosphere: 1
Food: 1
Service: 1
Don Danny
I am extremely disappointed with my recent visit to Whataburger. I placed an order through the drive-thru, expecting fast service, but instead, I was told to park for curbside pickup. I ended up waiting over an hour for my food, which is absolutely unacceptable for a fast-food restaurant.
Not only was the wait ridiculous, but there was also no communication or updates from the staff. I had to go inside to check on my order, only to find that it had been sitting there getting cold. If I wanted curbside service, I would have ordered that way—but I chose the drive-thru for a reason.
This location seriously needs to improve its efficiency and customer service. I won’t be coming back anytime soon if this is the kind of experience I can expect.
Atmosphere: 1
Food: 3
Service: 1
James Hermes
I stood at the front counter for several minutes while 8 employees looked at me but nobody came up. Ridiculous!
Yolin Arteaga
Make sure to specify with jalapenos and not just jalapenos :(
Food: 1
trish zapata
Service is always good, it is always busy here so be patient if going during peak hours. One of my favorite places 🫶🏾
Atmosphere: 4
Food: 4
Service: 5
Skyler T
This is what we waited an extra 10 minutes for? Really?
Atmosphere: 1
Food: 1
Service: 3
Cynthia Nguyen
I had used the app to order my food. I had waited over an hour in the lobby to receive my food. It never came. I was fed up waiting and being told 3 times that it was being worked on and it was coming. Meanwhile, others had came in, ordered, and received their food. I think the kitchen just printed my order out so to stop their order timer and lost my slip. I told them to cancel my order and was told I can only get my refund thru calling customer service. An employee, not the manager, followed me out to my car to trying to convince me to wait. I reminded her that she already told me the same thing 3 times before. I had called their customer service many times and they said they would refund my money (about $65) but it never came.
Took 20 mins to take my order. No excuse for this long of a process, regardless of a line in the drive-through or not. Customers in FOH are as important as DT.
Service: 1
Maurin Phillips
Food does always taste as expected, but the servers are consistently getting my orders wrong - adding items I don't want or forgetting items I add. The interior and exterior is always clean.
I’ve had multiple issues with not getting what I ordered and missing items. I will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Alma
Waited in line for an hourrrr tonight :(
Drummermom
The two people I encountered who work there are very nice. The order takes a very long time to receive. I ordered curbside and no one came. I called, but no one answered. So I decided to go to the drive-thru, that was a mistake. All in all it took a little over 30 minutes to get a fries and shake.
They haven't delivered my food yet, they told me it was delivered.
They had us sit in the line for 50+ minutes…
nobody wants to wait that long for food I wouldn’t recommend this to ANYBODY. Not even a bug or animal this was RIDICULOUS!!!👎👎👎👎 0 stars if I could. FIRE EVERYONE especially night shift.
Atmosphere: 1
Food: 1
Service: 1
They are SO slow.
I usually love Waterburger, but I've had a lot of experiences where I waited almost an hour for my food, and the employees haven't been very helpful either. It’s really disappointing because I know they can do better. I hope they can work on their service!
Atmosphere: 1
Food: 1
Service: 1
I am extremely disappointed with my recent visit to Whataburger. I placed an order through the drive-thru, expecting fast service, but instead, I was told to park for curbside pickup. I ended up waiting over an hour for my food, which is absolutely unacceptable for a fast-food restaurant.
Not only was the wait ridiculous, but there was also no communication or updates from the staff. I had to go inside to check on my order, only to find that it had been sitting there getting cold. If I wanted curbside service, I would have ordered that way—but I chose the drive-thru for a reason.
This location seriously needs to improve its efficiency and customer service. I won’t be coming back anytime soon if this is the kind of experience I can expect.
Atmosphere: 1
Food: 3
Service: 1
I stood at the front counter for several minutes while 8 employees looked at me but nobody came up. Ridiculous!
Make sure to specify with jalapenos and not just jalapenos :(
Food: 1
Service is always good, it is always busy here so be patient if going during peak hours. One of my favorite places 🫶🏾
Atmosphere: 4
Food: 4
Service: 5
This is what we waited an extra 10 minutes for? Really?
Atmosphere: 1
Food: 1
Service: 3
I had used the app to order my food. I had waited over an hour in the lobby to receive my food. It never came. I was fed up waiting and being told 3 times that it was being worked on and it was coming. Meanwhile, others had came in, ordered, and received their food. I think the kitchen just printed my order out so to stop their order timer and lost my slip. I told them to cancel my order and was told I can only get my refund thru calling customer service. An employee, not the manager, followed me out to my car to trying to convince me to wait. I reminded her that she already told me the same thing 3 times before. I had called their customer service many times and they said they would refund my money (about $65) but it never came.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Took 20 mins to take my order. No excuse for this long of a process, regardless of a line in the drive-through or not. Customers in FOH are as important as DT.
Service: 1
Food does always taste as expected, but the servers are consistently getting my orders wrong - adding items I don't want or forgetting items I add. The interior and exterior is always clean.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Avocado Bacon Burger, Whataburger Honey BBQ Chicken Strip Sandwich, Patty Melt, Whataburger
I’ve had multiple issues with not getting what I ordered and missing items. I will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Waited in line for an hourrrr tonight :(
The two people I encountered who work there are very nice. The order takes a very long time to receive. I ordered curbside and no one came. I called, but no one answered. So I decided to go to the drive-thru, that was a mistake. All in all it took a little over 30 minutes to get a fries and shake.
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