Order with in 5 min. I got my order , place it clean
Atmosphere: 5
Food: 5
Service: 5
Christopher Burkett
Went in to eat lunch, was told online orders, turned around and left. Not sure if I misunderstood the guy, but you need better training on how to greet customers. I've walked out many times due to poor greetings, or poor service.
Atmosphere: 1
Service: 1
Recommended dishes: Roast Beef, Curly Fries
Viktoria Constantino
AWFUL!! We ordered our lunch at work delivered and the foods cold as ice. Looking forward to eat my fries but it was cold & stale?? Classic roast beef cold as ice, WTH?? Never again! Arby’s 8642 9111 FM 273 Rd Richmond address in receipt😡HORRIBLE!!!! So mad about it!
Atmosphere: 1
Food: 1
Service: 1
Richard T
The food was slimy and didn't taste good clearly sitting there all day since I went an hour before closing
Food: 2
Daniel Gutierrez
The customer service is terrible. I came to visit through the drive through during October 2,2024 between 4:25pm-4:35pm and the guy who attended me was rude. Felt like he was rushing me and their was nobody behind me. I asked for ketchup and arby sauce and also some napkins and they failed to deliver what I requested. I only received Arby's sauce in the bag. And the chicken sandwich was stale and cold. Terrible establishment. One thing about business, employees will run it down if they don't offer adequate customer service which is a lost art in today's society. He couldn't even smile or provide a decent greeting. He made me feel like I was bothering him, very unwelcoming. Hopefully this place shuts down quickly and a new establishment provides adequate customer service and quality food for the people in the Rosenberg area and Richmond area. This was my first and last time visiting an Arby's.
Atmosphere: 1
Food: 1
Service: 1
J. “The Dark Knight Forever” W.
09/28/2024 at 5:00 PM CST Fast service & kindness from the employees Hector, Anthony & most especially Rene 💫! I made a mobile/app order while in the parking lot & within 30 seconds after submitting the order Rene was preparing my meal when I walked in to pick up the order. My meal was made correctly without errors. Awesome job, guys! I was offered compensation because some soda machine flavors were not available. I enjoyed my meal inside the restaurant & the employees were professional & respectful. 🙂 (I have dined elsewhere at other fast food restaurants where I witnessed loud, obnoxious, unprofessional behavior). This Richmond, TX location will now be my go to Arby's location & I appreciate the 5 Star service given by this afternoon's crew. 🌟🌟🌟🌟🌟
App order. Went to drive thru. Lady rep, in rude tone, says “you have to come inside, orders not ready”. No one else in drive thru at the time or during the time I walked in/out of the restaurant.
Sun Flowers
They need a Chick-fil-A training...then it would be good...lol smh
Atmosphere: 1
Food: 2
Service: 2
An'ne Hawthorne
They need a Chick-fil-A training...then it would be good...lol smh
Great food. Staff is awesome. But they blare super loud country music, can't even hear yourself think. Last thing I won't hear will eating. Makes me nauseous ?
Food: 5
Service: 5
Tyler
Make sure to use coupon
Atmosphere: 3
Food: 3
Service: 1
Saul Arguelles
Went at about 1:50 today, the 29th of April, and the drive thru girl was a complete psychopath. She was really weird, and not to mention rude.
Atmosphere: 1
Food: 5
Service: 1
p m
Made an online order went to go get it went through the drive-through lady was a little bit rude. Told me it wasn't ready to go back around. There's another car behind me. So I did just that they gave me my order. I stick my hand in there as I'm driving away it's the wrong order and I'm touching cheese sticks. She exchanges my order when I go back around. Tell him they gave me the wrong one. They both seem to be bothered and not super friendly. As I'm driving away again I put my hand in my bag and take it fry to eat. It's practically raw and cold, when I exchange the bag, I told the lady to throw away the cheese sticks since I put them my hand on them. I highly doubt she did that. I would not go to this Arby's. Customer service thinks food is subpar by any means.Update for response:Thanks for reaching out but just look at the Yelp and Google reviews it’s been an issue so obviously filling out forms has done nothing for anyone. I would send corporate in before you give Arby’s an envelope worse name. Your company doesn’t want to be known for this food and service as reported in reviews.Custer: I did fill out the form and no form of contact speaks volumes to what I stated about Arby’s
Order with in 5 min. I got my order , place it clean
Atmosphere: 5
Food: 5
Service: 5
Went in to eat lunch, was told online orders, turned around and left. Not sure if I misunderstood the guy, but you need better training on how to greet customers. I've walked out many times due to poor greetings, or poor service.
Atmosphere: 1
Service: 1
Recommended dishes: Roast Beef, Curly Fries
AWFUL!! We ordered our lunch at work delivered and the foods cold as ice. Looking forward to eat my fries but it was cold & stale?? Classic roast beef cold as ice, WTH?? Never again! Arby’s 8642 9111 FM 273 Rd Richmond address in receipt😡HORRIBLE!!!! So mad about it!
Atmosphere: 1
Food: 1
Service: 1
The food was slimy and didn't taste good clearly sitting there all day since I went an hour before closing
Food: 2
The customer service is terrible. I came to visit through the drive through during October 2,2024 between 4:25pm-4:35pm and the guy who attended me was rude. Felt like he was rushing me and their was nobody behind me. I asked for ketchup and arby sauce and also some napkins and they failed to deliver what I requested. I only received Arby's sauce in the bag. And the chicken sandwich was stale and cold. Terrible establishment. One thing about business, employees will run it down if they don't offer adequate customer service which is a lost art in today's society. He couldn't even smile or provide a decent greeting. He made me feel like I was bothering him, very unwelcoming. Hopefully this place shuts down quickly and a new establishment provides adequate customer service and quality food for the people in the Rosenberg area and Richmond area. This was my first and last time visiting an Arby's.
Atmosphere: 1
Food: 1
Service: 1
09/28/2024 at 5:00 PM CST
Fast service & kindness from the employees Hector, Anthony & most especially Rene 💫!
I made a mobile/app order while in the parking lot & within 30 seconds after submitting the order Rene was preparing my meal when I walked in to pick up the order. My meal was made correctly without errors. Awesome job, guys!
I was offered compensation because some soda machine flavors were not available.
I enjoyed my meal inside the restaurant & the employees were professional & respectful. 🙂 (I have dined elsewhere at other fast food restaurants where I witnessed loud, obnoxious, unprofessional behavior).
This Richmond, TX location will now be my go to Arby's location & I appreciate the 5 Star service given by this afternoon's crew. 🌟🌟🌟🌟🌟
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Roast Beef, Classic Roast Beef, Mozzarella Sticks 4 Ea, Arby's Signature Sandwiches, Curly Fries
App order. Went to drive thru. Lady rep, in rude tone, says “you have to come inside, orders not ready”. No one else in drive thru at the time or during the time I walked in/out of the restaurant.
They need a Chick-fil-A training...then it would be good...lol smh
Atmosphere: 1
Food: 2
Service: 2
They need a Chick-fil-A training...then it would be good...lol smh
Atmosphere: 1
Food: 2
Service: 2
My man Marcos the man fr??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Make sure to use coupon
Atmosphere: 3
Food: 3
Service: 1
Great food. Staff is awesome. But they blare super loud country music, can't even hear yourself think. Last thing I won't hear will eating. Makes me nauseous ?
Food: 5
Service: 5
Make sure to use coupon
Atmosphere: 3
Food: 3
Service: 1
Went at about 1:50 today, the 29th of April, and the drive thru girl was a complete psychopath. She was really weird, and not to mention rude.
Atmosphere: 1
Food: 5
Service: 1
Made an online order went to go get it went through the drive-through lady was a little bit rude. Told me it wasn't ready to go back around. There's another car behind me. So I did just that they gave me my order. I stick my hand in there as I'm driving away it's the wrong order and I'm touching cheese sticks. She exchanges my order when I go back around. Tell him they gave me the wrong one. They both seem to be bothered and not super friendly. As I'm driving away again I put my hand in my bag and take it fry to eat. It's practically raw and cold, when I exchange the bag, I told the lady to throw away the cheese sticks since I put them my hand on them. I highly doubt she did that. I would not go to this Arby's. Customer service thinks food is subpar by any means.Update for response:Thanks for reaching out but just look at the Yelp and Google reviews it’s been an issue so obviously filling out forms has done nothing for anyone. I would send corporate in before you give Arby’s an envelope worse name. Your company doesn’t want to be known for this food and service as reported in reviews.Custer: I did fill out the form and no form of contact speaks volumes to what I stated about Arby’s
Atmosphere: 4
Food: 1
Service: 1
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