Baskin-Robbins
19211 Morton Rd, Richmond
(281) 762-0832
Recent Reviews
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I’ve been consistently getting ice cream here since it opened. However, the last couple of visits have been terrible including the ice cream not tasting well, cones being stale, and EXCESSIVE drive thru wait times. Ordered at the speaker and pulled up to the window, waited about 10 minutes for someone to come take our payment. One girl was serving othered while the other girl was sweeping/ mopping. It was 9 Pm, would have understood if it was closer to 10. Service has gone downhill, DO NOT RECOMMEND
I love coming here but it’s getting to the point where I may start purchasing elsewhere. Not sure why they no longer fill the container up. If I spend $15 for ice cream you expect to receive your quart filled. This is the second time I came home and was not satisfied with my purchase and feeling like I did not receive my full monies worth. Do better!!!
Raba (the person who served us) cashier can be more respectful to the customers. You’re the Baskin Robbin’s your customer service attitude should be respected as well as the service.
Atmosphere: 5
Food: 5
Service: 1
did not apply my bogo .
Atmosphere: 4
Food: 4
Service: 1
I was bothered by the fact that they never have whip cream, and Bananas, I been Herr like 7 times and always wantedca banana split but they always out of the ingredients
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Butter Pecan Ice Cream Pint, What if Sundae
Best ice cream but found a cockroach next to the toilet
Atmosphere: 4
Food: 5
Service: 5
Been there twice and each time they forget something on the order through the drive thru. I talked to Rose the manager on one of the order she took my information to have the district manager to call me. NO CALL BACK.
Atmosphere: 1
Food: 1
Service: 1
You can’t go wrong with Ice Cream! Especially in these hot summer days!!! Try the Daiquiri Ice! It’s my favorite ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Double Scoop
Loved the service at this location. Keep it up!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Mango Banana, Strawberry, Chocolate Chip Cookie
Milkshake was awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Superb ice creams
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cakes
This is our go to location and usually they’re always on point, but not tonight. The shakes were watered down and not even close to being filled to the top. My double scoop ice cream looked like a kids size. The employee was bery nice but all they can say was sorry instead of rectifying their mistake. Do better.
Last few times we have ordered from here they are out of a bunch of stuff. :(
Good ice cream options as always
Atmosphere: 5
Food: 5
Service: 5
Do Not applyfor a job here they will make interview with you say you’re hired and then waste your time and never send you the training video or never even get a call back on when to start, very unprofessional and filthy place
Service: 1
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