Chick-fil-A
19245 W Bellfort Blvd, Richmond
(281) 980-0007
Recent Reviews
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This location is consistently bad… the inconsistency in the food is the be expected at the point. The lemonade watery and unsweetened, the chicken is old and chewy. Sad cause I look forward to my Chik fil A but I’ll keep in mind from now on the drive 20 mins out the way to a better location that gets the orders right!
Atmosphere: 1
Food: 1
Service: 5
First time visiting. We went through the drive-thru. Fast and fresh. Friendly customer service 😇😊
Atmosphere: 4
Food: 5
Service: 4
Love the fries
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Waffle, Waffle Fries
whoever is running the drive thru needs to get in line, as i got my food and my chicken noodle soup spilled everywhere inside the bag, they need to seriously get their employees in check and properly trained.
Atmosphere: 3
Food: 3
Service: 1
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡I may as well have been at any other fast food place where you would expect to receive a subpar experience on a really bad day. Ordered the Mac &cheese and since it was large, it was $9.00 by itself. I asked for the crust because it is delicious and makes it feel more like a wholesome Mac& cheese you would make at home, to me that's the appeal of their version. 😋
Since there is no option to add your preferences other than adding other accouterments such as bacon; which by now, Chick-fil-A should recognize that there is a demographic that prefers mostly crust. The sweet young lady I spoke with in the parking lot did attempt to meet my accommodation, but to no avail, they had already processed the order and prepared it with one morsel of the crust. I had not even entered my number yet for the reserved spot for my particular order.
I then went inside to speak with a manager that in my opinion DID not see that I was satisfied with my order. He said he would look into it, but I feel that there was no effort on his part to make it right. He did not even offer me a complimentary (desert) which they used to do when they did not fully make their customers happy, like the emphasis used to be. To me, their " my pleasure motto;" was more like an "oh well." He did not offer to refund my money or anything. I left, then returned and requested a refund because why would I pay $9.00 for something I'm not fully satisfied with? What hurt me more is that I frequent this location multiple times a week.
WHERE DO U SEND A PAYING CUSTOMER ON THEIR WAY WITH NO OFFER TO RESOLVE, CERTAINLY NOT AT CHICK-FIL-A!! (at least that's the old way it used to be. ) times are changing and so is the Chick-fil-A!
But after today, IT WILL BE "MY PLEASURE" TO NOT RETURN OR PATRONIZE THIS LOCATION!
Atmosphere: 1
Food: 1
Service: 1
As usual, this is the best fast food restaurant option available.
Consistently good food, great service, clean restaurant. Fast food experience perfected.
Long live Chick-Fil-A!
Atmosphere: 5
Food: 5
Service: 5
Really disappointed with my experience tonight, I had to go back because they gave me the wrong order which was an inconvenience and then I get home and find that they served me rotten moldy kale salad, It is so old that it kinda smells fermented. This is a health hazard so glad I did not consume it…
Also it’s clear that the owner of this place doesn’t give a crap about his customers reviews - he can’t event take time out of his day to look at these and respond. What a joke of an owner
Got a regular chicken sandwich for lunch and the chicken was absolutely disgusting. Very stringy and hard to chew. I don’t think I will eat chic fil a again
Food: 1
I love this Chick-fil-A, I eat here all the time. The only complaint I have is that there's always one non-functioning sink in the Men's restroom. Other than that, would recommend.
Vegetarian options: yes
Kid-friendliness: super kid friendly
Wheelchair accessibility: yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Waffle Fries
Don’t go here they were rude and there was hair in my salad
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The chick Fila chicken sandwich is outa this wrld
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Mac & Cheese
Slow, and rude staff. Chikfila had fallen a long long way
Atmosphere: 4
Food: 4
Service: 1
they didn’t say my pleasure
Atmosphere: 5
Food: 5
Service: 4
I like this location but the service here has been plummeting over the months. A few weeks ago they get my order wrong, last week they did not include sauces in my order and just today they forgot to include napkins and straws. Not the end of the world but just really inconvenient. Guess it’s just another reason to stop eating fast food.
Atmosphere: 1
Food: 1
Service: 1
great customer service and food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle, Waffle Fries, Nuggets
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