Einstein Bros. Bagels

First time going to this Einstein's what a shock, the food was cold and the service was even colder just an overall bad experience. Don't waste your time.

Atmosphere: 3

Food: 3

Service: 2

This will probably be the last time I'll be coming here to eat. The food is good and came out a reasonable time but the service wasn't up to par. I've been coming here for a few months and everytime, the employees are very rude like they'd rather be anywhere else. They don't greet, they don't do much anything, just whats your order? Met with silence and when the food comes our, they'll just toss your food onto the counter without a care. I understand that not everyday is perfect but this is a issue that always happens

Atmosphere: 3

Food: 4

Service: 1

I have been coming in to this location for over a month. Great service from Torin and Arturo. Great customer service from these two. I'll continue to come back. My favorite sandwich is the Bacon Avocado and tomato sandwich! Delicious! Must try!

Atmosphere: 5

Food: 5

Service: 5

In order to avoid any problems or confusion with my order, I actually drove to this Einstein location yesterday on my lunch hour. I ordered 8 sandwiches & chips combos, 2 of which were pizza bagels. I asked the Manager to pack them in bags 1 sandwich and 1 chip per bag. I paid in full $72.44. My instructions to Manager was for an 8:45am pick up this morning for a corporate meeting at my office. I arrived right at 8:45am. In short, I was in a rush and did not have time to check my order, but I after getting to work I only was given 5 sandwiches and 2 pizza bagels, no chips and all were thrown in a bag and not labeled, so we didn't know which sandwich is which without opening each one. Ugh. This is my first and last time to buy from Einstein bagels. Train your people to follow the customer's instructions and give us what we paid for. I'd like a refund because I feel cheated and robbed. No good. -Corporate businessman-

10/14/25 After speaking to Richard, the location Einstein Bagels (EB) Mgr., who both provided a sincere apology and full refund of my purchase, I have received a receipt for that full refund. Well done EB, as a legal manager for my corporation I hold regular department meetings that I bring food/drinks for my staff. EB shows what it means to care for its customers and listen and fix shortcomings. I highly recommend visiting EB to be well taken care of. Thanks once again Richard and the hard working EB team. -CL-

Atmosphere: 3

Food: 3

Service: 1

I am a regular client but mostly use Downtown as I work near by. I live in Richmond so went to Aliana location. A lady name Anissa at the counter was not at all helpful. I told her that I cannot use app to order bakers dozen and like to add to my rewards, she answered she will take care of it and I can order at register but she closed the ticket and said she cannot do anything once she closes the ticket , I missed on my loyalty rewards. She asked me to scan QR code on receipt which was to download app. Apparently she does not know what she is saying, not only that I asked bagels to be toasted she said they don’t do it fir bakers dozen and there was nobody waiting , other nice guy offered to do it and took care of my request. Either you train the employees like Anissa to provide better customer service or get rid of them , very disappointed,.

Atmosphere: 2

Food: 4

Service: 1

Bought a honey almond shmear bagel n come home yo see an jalapeño shmear bagel. These guys can’t get anything right.

Atmosphere: 3

Food: 2

Service: 1

Be careful their iced coffee.
I ordered an iced black coffee through their online system, but they made it with cream instead. When I asked for a change, the service was careless. They poured hot espresso into a plastic cup meant for iced drinks, and when pressing the lid down, the cup softened and almost collapsed from the heat. Am I supposed to drink “plastic micro-particle coffee” as a new flavor? Completely unacceptable and unsafe.

Food: 1

Service: 1

Highly recommend to train staff properly on how to take orders and customer service. I just came with my husband and repeatedly (3 times) asked for light (half slice of cheese) on our bagel to only come home and see a full slice. This location is also not very friendly and repeatedly doesn’t take orders correctly. Love eating here but am always turned off by the lack of comprehension by the people working

Atmosphere: 2

Food: 2

Service: 2

It’s always the best place to go when we want something different for breakfast

Atmosphere: 5

Food: 5

Service: 5

Very rude and unprofessional staff. Stay away from this location.

Atmosphere: 1

Food: 1

Service: 1

Great bagels & breakfast bagel sandwiches. Little understaffed at times.

Atmosphere: 5

Food: 5

Service: 3

Here’s my updated review. I am beyond done with this Einstein Bros location. Every single time I order from here, they mess up my order without fail. Last time they messed up my order and the guy and the counter was trying to flirt with me !? Today was the last straw. I placed my order through DoorDash, then called twice to make sure they got it right. Not only did I receive the wrong food, but when I called back, the employee who answered had a nasty attitude. He insisted he “made it himself” and there was “no way” it was wrong even though I was literally holding the wrong order in my hands.
When I went up there to fix it, he had the nerve to tell me to “calm down.” Why would I be calm when you messed up my order, gave me attitude, and admitted fault? And even after all that, when they finally handed me “the corrected food,” it was STILL wrong.
At this point, the entire staff, especially the general manager who clearly allows this nonsense needs to be fired and replaced. This location is consistently incompetent, dismissive, and unprofessional. I understand it’s high schooler working there but if you can’t manage high schooler you don’t deserve to be a manager. Learn to take fault instead of being dismissive. This is utterly ridiculous. Oh and top of all of that!! Refused to give me the corporate email because “I don’t need that” if you weren’t in the wrong you’d give me the email and go about you’re day but they know they’re wrong. Ridiculous

Atmosphere: 4

Food: 1

Service: 1

Customer service is horrible! But not all the employees have horrible customer service at this place. Customers should not be given an attitude because they would like to purchase something from this place.

Atmosphere: 4

Food: 4

Service: 1

Horrible customer service at the Richmond location. One of the girls working the counter is so rude.

Atmosphere: 1

Food: 5

Service: 1

Slowest service, poorest quality of service i have experienced. The staff need to be reminded about almost everything they need to be doing. Takes about 30 mins for them to make just one bagel.

Service: 1