What used to be an amazing neighborhood coffee spot has completely changed. The coffee is so bad, tastes nothing like before. Came to update my once 5-star review and see new ownership has taken over, which explains. I am so sad and disappointed my white chocolate mocha is no more.I do not plan on returning. Huge bummer.
Michael C
Unfortunately, after five years of coming here, I will have to say farewell. Their coffee tastes absolutely horrible, and I usually never post bad reviews but the new owners will run this business in the ground. i’m currently driving to Starbucks(which I’m not a big fan of) to replace the coffee I just received at mugs.Very sad to see this happen to a great coffee shop.
Atmosphere: 1
Food: 1
Service: 2
Ross
I’ve been going to mugz for years and the new ownership pained me so bad. the coffee tastes bitter and unsatisfying, the food tastes like it was bought from great value and smashed together unlike the homemade good taste it used to have. Plus the prices skyrocketing were heartbreaking, as mugz was the most affordable and best coffee place out there.
Atmosphere: 2
Food: 1
Service: 4
Jeff Miller
I was disappointed that only the drive through was open. Wanted to sit down and enjoy a bite to eat. Not sure the problem. But I won't be able to enjoy their coffee unless they are fully open.
Amanda Babin
I have been coming to Mugz almost daily for around 4 years. Their coffee, food and people that worked there always greeted you with a smile and conversation. With the new ownership everything has changed. The coffee tastes TERRIBLE (caramel mugziato...that I order nearly everyday), the service is BLAH, the food has definitely gone downhill (the breakfast tacos being the main thing I've always got changed big time) and the prices went up. I'm not opposed to paying good money for good coffee/food. Today was my last straw. I will be finding a new coffee shop in the area. I always order my coffee extra hot....today the coffee I received was barely warm. I kept giving the new ownership/people a try because I know it takes time to get things settled, but when I come almost everytime and the coffee tastes terrible and isn't done right (honestly it tastes different almost everytime I come) I can't continue to give money to people that don't care about the quality they are serving. The old ownership cared about its customers and the quality of product that we paid for and received.I normally don't leave bad reviews...I held out as long as I could hoping that things would get better and they haven't.
Food: 1
Service: 1
Evelyn Aleman
This morning service was very slow, we were the only ones in the car line. We ordered two vanilla caramel macchiato’s and the gentlemen took at least 6-7 minutes to get our order out. It’s bad enough you don’t open at 6:30am when you say you do. Then, when we arrived at work the bottom of our coffees looked awful (see pictures). We had to pour these expensive drinks down the drain! And they smelled awful! What were we served? We are (were) usual customers. It is sad to see small business decline in service. Very disappointed.
Food: 1
Service: 3
Recommended dishes: Caramel Mugziato
Sam Dollen
Grabbed a regular coffee for drive into town and did not drink it because it taste so bad. Very unusual for me to not drink a caffeinated drink. Gas station coffee is better.
Andrew
Coffee tasted bad. It’s a shame because Mugz has been my go to for years. Noticed a change in owners. Not sure why they thought they had to change the taste of the coffee. I’ll keep an eye on reviews to see if things get better.
Lindsey G.
They started with closing the inside, so customers no longer have a place to go in and drink their coffee. Then they removed one of the coffee beans from their menu that I ordered regularly. Still went to get what I would considered a okay cup of coffee. Nothing special. The draw was the zucchini quiche my son loved. Would even pay the $25 to get a whole quiche. Now they've removed that from the menu as well. The line at the drive-through is not quick and gets very long. Nothing special or convenient any longer. Such a shame.
Ana M.
This place is a gem for me!!! The drive thru line gets pretty long, but it's worth the wait. Breakfast tacos are in point and their peppermint patty
Coffee is a personal preference. For me, the coffee is mediocre at best. Even so, I enjoyed going in with my daughter and having a place to hang out and relax. Unfortunately, the owners' refusal to open the interior to the public has forced us to find another spot. Bummer, that we can't support a local community business! But, on the flip side, found a family owned coffee shop in Katy with great coffee, tasty gelato, and nice ambiance.
Alan P.
Great coffee. Loved coming here as a destination before the pandemic. But since they won't re-open their lobby, I've found another coffee spot. I miss going to Mugz, though, but I guess they have their reasons and do just fine with their drive-through.
Bella Hoffman
I got an iced caramel macchiato. It was undrinkable. It was so sweet. It was disgustingly sweet. There was no coffee taste. Just pure caramel. Not good caramel either. Will not be back.
Atmosphere: 4
Food: 1
Service: 4
Steve Miller
Nice little coffee shop with great coffee and excellent food. The cinnamon rolls can't be beat and are made fresh daily. Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Mugziato, Cinnamon Roll
Kristin Scott
Always great coffee and cinnamon rolls! *update review. Still love this place and love supporting a local business BUT I WISH so much they'd open their lobby back up. It was sp inviting and a fun place to come and chill. We'd also take the opportunity to do some of our homework there while enjoying some coffee drinks and snacks. Starbucks just doesn't bring the same atmosphere.
What used to be an amazing neighborhood coffee spot has completely changed. The coffee is so bad, tastes nothing like before. Came to update my once 5-star review and see new ownership has taken over, which explains. I am so sad and disappointed my white chocolate mocha is no more.I do not plan on returning. Huge bummer.
Unfortunately, after five years of coming here, I will have to say farewell. Their coffee tastes absolutely horrible, and I usually never post bad reviews but the new owners will run this business in the ground. i’m currently driving to Starbucks(which I’m not a big fan of) to replace the coffee I just received at mugs.Very sad to see this happen to a great coffee shop.
Atmosphere: 1
Food: 1
Service: 2
I’ve been going to mugz for years and the new ownership pained me so bad. the coffee tastes bitter and unsatisfying, the food tastes like it was bought from great value and smashed together unlike the homemade good taste it used to have. Plus the prices skyrocketing were heartbreaking, as mugz was the most affordable and best coffee place out there.
Atmosphere: 2
Food: 1
Service: 4
I was disappointed that only the drive through was open. Wanted to sit down and enjoy a bite to eat. Not sure the problem. But I won't be able to enjoy their coffee unless they are fully open.
I have been coming to Mugz almost daily for around 4 years. Their coffee, food and people that worked there always greeted you with a smile and conversation. With the new ownership everything has changed. The coffee tastes TERRIBLE (caramel mugziato...that I order nearly everyday), the service is BLAH, the food has definitely gone downhill (the breakfast tacos being the main thing I've always got changed big time) and the prices went up. I'm not opposed to paying good money for good coffee/food. Today was my last straw. I will be finding a new coffee shop in the area. I always order my coffee extra hot....today the coffee I received was barely warm. I kept giving the new ownership/people a try because I know it takes time to get things settled, but when I come almost everytime and the coffee tastes terrible and isn't done right (honestly it tastes different almost everytime I come) I can't continue to give money to people that don't care about the quality they are serving. The old ownership cared about its customers and the quality of product that we paid for and received.I normally don't leave bad reviews...I held out as long as I could hoping that things would get better and they haven't.
Food: 1
Service: 1
This morning service was very slow, we were the only ones in the car line. We ordered two vanilla caramel macchiato’s and the gentlemen took at least 6-7 minutes to get our order out. It’s bad enough you don’t open at 6:30am when you say you do. Then, when we arrived at work the bottom of our coffees looked awful (see pictures). We had to pour these expensive drinks down the drain! And they smelled awful! What were we served? We are (were) usual customers. It is sad to see small business decline in service. Very disappointed.
Food: 1
Service: 3
Recommended dishes: Caramel Mugziato
Grabbed a regular coffee for drive into town and did not drink it because it taste so bad. Very unusual for me to not drink a caffeinated drink. Gas station coffee is better.
Coffee tasted bad. It’s a shame because Mugz has been my go to for years. Noticed a change in owners. Not sure why they thought they had to change the taste of the coffee. I’ll keep an eye on reviews to see if things get better.
They started with closing the inside, so customers no longer have a place to go in and drink their coffee. Then they removed one of the coffee beans from their menu that I ordered regularly. Still went to get what I would considered a okay cup of coffee. Nothing special. The draw was the zucchini quiche my son loved. Would even pay the $25 to get a whole quiche. Now they've removed that from the menu as well. The line at the drive-through is not quick and gets very long. Nothing special or convenient any longer. Such a shame.
This place is a gem for me!!! The drive thru line gets pretty long, but it's worth the wait. Breakfast tacos are in point and their peppermint patty
Restaurantji Recommends
Coffee is a personal preference. For me, the coffee is mediocre at best. Even so, I enjoyed going in with my daughter and having a place to hang out and relax. Unfortunately, the owners' refusal to open the interior to the public has forced us to find another spot. Bummer, that we can't support a local community business! But, on the flip side, found a family owned coffee shop in Katy with great coffee, tasty gelato, and nice ambiance.
Great coffee. Loved coming here as a destination before the pandemic. But since they won't re-open their lobby, I've found another coffee spot. I miss going to Mugz, though, but I guess they have their reasons and do just fine with their drive-through.
I got an iced caramel macchiato. It was undrinkable. It was so sweet. It was disgustingly sweet. There was no coffee taste. Just pure caramel. Not good caramel either. Will not be back.
Atmosphere: 4
Food: 1
Service: 4
Nice little coffee shop with great coffee and excellent food. The cinnamon rolls can't be beat and are made fresh daily. Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Mugziato, Cinnamon Roll
Always great coffee and cinnamon rolls! *update review. Still love this place and love supporting a local business BUT I WISH so much they'd open their lobby back up. It was sp inviting and a fun place to come and chill. We'd also take the opportunity to do some of our homework there while enjoying some coffee drinks and snacks. Starbucks just doesn't bring the same atmosphere.
Atmosphere: 5
Food: 5
Service: 5