I am extremely dissatisfied with a recent pizza delivery experience. After calling the establishment and requesting to speak with a manager, they refused to engage in a conversation. Employees then proceeded to answer and hang up the phone multiple times, exceeding seven instances, which led me to contact law enforcement. The driver had allegedly forged my signature on the receipt. I attempted to have the manager communicate with the individual who received the incorrect delivery to confirm that they had informed the driver of the error. However, the driver claimed that someone had sent the food as a gift. When the manager eventually spoke with me, he yelled and told me to resolve the issue with my bank, demonstrating a lack of interest in resolving the matter
Atmosphere: 1
Food: 1
Service: 1
Christian
It was my first time buying here and it will be my last. They added a rotten habanero pepper to the pizza. I decided to throw everything in the trash and buy my dinner elsewhere. When placing the order, I did not add a tip. In my opinion, a tip is for any additional work and in this case, no additional work was done. I suppose that's why they mistreated me. They don´t have to like the job to do a good job .
Atmosphere: 1
Food: 1
Service: 1
Build Her Up LLC
They don't wear gloves to prepare the food and don't wash their hands after touching their phones or anything..IF YOU DONT WANT TO GET SICK DONT EAT
Atmosphere: 1
Food: 1
Service: 1
K J
It’s the Wild West in here. I’m not an impatient person at all. I’m waiting on the order…. There’s like 6-9 people here… yet… the wait is long … ok. It’s whatever…. Not until this one employee is eating pizza right in the front of me and anyone else that could see the front counter… like… what?! Very unprofessional place.
International leadership Of texas
Poor customer service
Atmosphere: 1
Food: 1
Service: 1
Lynn ng (Lynn)
I love papa Johns pizza quick and easy
Atmosphere: 5
Food: 5
Service: 5
Joseph Caruso
To the GM, and Owner of this franchise. This review is about three young men Tony Ali, and Gus ! Gus , he's very professional and courteous , He's not rude at all and handles himself very well under pressure. Smart kid. Deserves recognition . Mr. " Tony Pepperoni " as the staff calls him is also a very well groomed employee. His understanding and l acknowledgement of customers needs and wants is something not to be overlooked by corporations. Attention CEO of Papa Johns. I think most of the staff at this location are very hard workers that need some incentive like a bonus or a raise or a promotion. Antonio aka Ali is a very hard dedicated worker . These three young men laughed with me and also completed their jobs as employees with very great detail and integrity. Mr Ali or Antonio is a very hard worker. So is Mr Tony . Mr Gus is a great representative of customer service. I came in really hungry and tired and tried to test their duties as employees. As a past and future pizzeria owner I want to say that these three young men make one heck of a solid team. Their loyalty and honesty is what keeps them uniquely individual, but yet similar to the strength of the store. I recommend that Mr. Tony fine tunes his listening skills a bit more. Him and I had a very interesting conversation. Coming from a hard background and tough childhood both of us can agree that life is not easy. However it is what you make it . And I suggest that these three young men know how to make it. I had a hard time making up my mind about what I wanted to order. But their patience and service was above and beyond their duties of work. Tony you gained my respect as a potential manager today. Gus you are solid as a rock and know how to keep a smile while not letting anyone distract you. Antonio aka Ali you did a great job on making my pizza. It was very good. Thank you gentleman and may God continue to guide you throughout life and keep you all on a positive path. Great job Gentlemen. I'm very happy with my experience tonight. I hope you remember me when I come back ??????
P.s. To the manager. Please let them read this. I'm a man of my word and I always say what I mean and mean what I say. Great job gentleman ! I don't know where they'll be in 10 years from now but I hope wherever it is they continue to be the great people that God wants them to be! ????
Atmosphere: 5
Food: 5
Service: 5
Brandon Lewis
Food is pretty good but delivery always takes over an hour…I’m less than a mile away. Pretty ridiculous
Atmosphere: 3
Food: 4
Service: 2
Kaylun “Kay” Winston
THIS IS RIDICULOUS! I spent 30 dollars for my pizza to look like this! The slices aren’t cut proportional and this doesn’t look like the extra x2 cheese i ordered and paid for. I would really like for someone to reach out to me because this is ridiculous!
This was the worst NY style pepperoni pizza I have ever had. First, it had ten times too much salt. It looked beautiful on top, so I thought maybe I had accidentally added too much salt. Got another piece out of the box that had not been seasoned by me. Again, way too much salt. And a strange aftertaste. As I flipped the rest over to throw into the garbage, I was shocked that the crust was burnt to a crisp. Come on guys. Ya' gotta get better than this. I'm done with you until something changes.
Food: 1
Narci Salinas
i placed an order on line for pick up. pizza was made very nice & neat. staff was friendly when i walked in ready to serve me.
Atmosphere: 5
Recommended dishes: Garlic Knots, Cheese Pizza, XL Pizza with Pepperoni
Michelle
Papa John’s Rosenberg Tx is the most incompetent restaurant I have ever ordered from ordered large supreme pizza and 2 drinks and delivery guy shows up with just 2 drinks had to pay 13 dollars for 2 20 oz drinks what a joke then I am told nobody in the store can help me what a joke what ever happened to good ol’ customer service NEVER AGAIN PAPA JOHNS NEVER AGAIN
Edgar Morales
Best pizza hands down ... always fresh and on time ...
I am extremely dissatisfied with a recent pizza delivery experience. After calling the establishment and requesting to speak with a manager, they refused to engage in a conversation. Employees then proceeded to answer and hang up the phone multiple times, exceeding seven instances, which led me to contact law enforcement. The driver had allegedly forged my signature on the receipt. I attempted to have the manager communicate with the individual who received the incorrect delivery to confirm that they had informed the driver of the error. However, the driver claimed that someone had sent the food as a gift. When the manager eventually spoke with me, he yelled and told me to resolve the issue with my bank, demonstrating a lack of interest in resolving the matter
Atmosphere: 1
Food: 1
Service: 1
It was my first time buying here and it will be my last. They added a rotten habanero pepper to the pizza. I decided to throw everything in the trash and buy my dinner elsewhere. When placing the order, I did not add a tip. In my opinion, a tip is for any additional work and in this case, no additional work was done. I suppose that's why they mistreated me. They don´t have to like the job to do a good job .
Atmosphere: 1
Food: 1
Service: 1
They don't wear gloves to prepare the food and don't wash their hands after touching their phones or anything..IF YOU DONT WANT TO GET SICK DONT EAT
Atmosphere: 1
Food: 1
Service: 1
It’s the Wild West in here. I’m not an impatient person at all. I’m waiting on the order…. There’s like 6-9 people here… yet… the wait is long … ok. It’s whatever…. Not until this one employee is eating pizza right in the front of me and anyone else that could see the front counter… like… what?! Very unprofessional place.
Poor customer service
Atmosphere: 1
Food: 1
Service: 1
I love papa Johns pizza quick and easy
Atmosphere: 5
Food: 5
Service: 5
To the GM, and Owner of this franchise. This review is about three young men Tony Ali, and Gus ! Gus , he's very professional and courteous , He's not rude at all and handles himself very well under pressure. Smart kid. Deserves recognition . Mr. " Tony Pepperoni " as the staff calls him is also a very well groomed employee. His understanding and l acknowledgement of customers needs and wants is something not to be overlooked by corporations. Attention CEO of Papa Johns. I think most of the staff at this location are very hard workers that need some incentive like a bonus or a raise or a promotion. Antonio aka Ali is a very hard dedicated worker . These three young men laughed with me and also completed their jobs as employees with very great detail and integrity. Mr Ali or Antonio is a very hard worker. So is Mr Tony . Mr Gus is a great representative of customer service. I came in really hungry and tired and tried to test their duties as employees. As a past and future pizzeria owner I want to say that these three young men make one heck of a solid team. Their loyalty and honesty is what keeps them uniquely individual, but yet similar to the strength of the store. I recommend that Mr. Tony fine tunes his listening skills a bit more. Him and I had a very interesting conversation. Coming from a hard background and tough childhood both of us can agree that life is not easy. However it is what you make it . And I suggest that these three young men know how to make it. I had a hard time making up my mind about what I wanted to order. But their patience and service was above and beyond their duties of work. Tony you gained my respect as a potential manager today. Gus you are solid as a rock and know how to keep a smile while not letting anyone distract you. Antonio aka Ali you did a great job on making my pizza. It was very good. Thank you gentleman and may God continue to guide you throughout life and keep you all on a positive path. Great job Gentlemen. I'm very happy with my experience tonight. I hope you remember me when I come back ??????
P.s. To the manager. Please let them read this. I'm a man of my word and I always say what I mean and mean what I say. Great job gentleman ! I don't know where they'll be in 10 years from now but I hope wherever it is they continue to be the great people that God wants them to be! ????
Atmosphere: 5
Food: 5
Service: 5
Food is pretty good but delivery always takes over an hour…I’m less than a mile away. Pretty ridiculous
Atmosphere: 3
Food: 4
Service: 2
THIS IS RIDICULOUS! I spent 30 dollars for my pizza to look like this! The slices aren’t cut proportional and this doesn’t look like the extra x2 cheese i ordered and paid for. I would really like for someone to reach out to me because this is ridiculous!
Food: 1
Very dirty
Restaurantji Recommends
Got delivered within 30 minutes..nice driver
This was the worst NY style pepperoni pizza I have ever had. First, it had ten times too much salt. It looked beautiful on top, so I thought maybe I had accidentally added too much salt. Got another piece out of the box that had not been seasoned by me. Again, way too much salt. And a strange aftertaste. As I flipped the rest over to throw into the garbage, I was shocked that the crust was burnt to a crisp. Come on guys. Ya' gotta get better than this. I'm done with you until something changes.
Food: 1
i placed an order on line for pick up. pizza was made very nice & neat. staff was friendly when i walked in ready to serve me.
Atmosphere: 5
Recommended dishes: Garlic Knots, Cheese Pizza, XL Pizza with Pepperoni
Papa John’s Rosenberg Tx is the most incompetent restaurant I have ever ordered from ordered large supreme pizza and 2 drinks and delivery guy shows up with just 2 drinks had to pay 13 dollars for 2 20 oz drinks what a joke then I am told nobody in the store can help me what a joke what ever happened to good ol’ customer service
NEVER AGAIN PAPA JOHNS NEVER AGAIN
Best pizza hands down ... always fresh and on time ...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni
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