I am utterly infuriated and deeply dissatisfied with the service provided by the lady with the highlights who handled my order at Pho Bo To Grill today. As a loyal patron who has frequented this establishment more than 25 times in the past year, I have always been enamored by the exceptional service and delectable food. However, my recent experience has left me seething with anger. Despite being promised a 10% discount through their new rewards system, I was met with blatant disregard and deception when I arrived to pick up my order. The cashier, claiming to be the only one present, when I know she asked someone for help when I asked for cut vegetables over the phone. This blatant lie only compounded my frustration. Furthermore, when I attempted to address the discrepancy in my rewards points, the cashier's dismissive attitude made it abundantly clear that she could not care less about customer satisfaction. This level of apathy is unacceptable and completely tarnishes the reputation of the restaurant. The issue transcends the mere 10% discount; it is a matter of principle and respect for loyal customers. Additionally, to add insult to injury, the vegetables in my order were not even chopped as requested. I am deeply disappointed by the lack of professionalism and integrity displayed by their the lady with the highlights. I attached a picture of my ticket with her name on it.
Atmosphere: 1
Food: 5
Service: 1
Anthony Tuan Cuong Vu
Updated review:Changed from 1 star to 4 stars. The restaurant was very responsive to this review and I truly appreciate the offer of full refund and further discounts to make things right. I understand a business has to make money and things happen sometimes. I most likely won't collect on the offer on the refund but just hope the quality of the food will be improved.Original review: Just bought 5 lbs of crawfish to go since i saw the sign saying crawfish available today for 10 dollars a lb. I asked twice if it's live and didn't get an answer but it's during crawfish season and i got it for 8.99 for live ones at another restaurant last week so i figured they should be live since it's more expensive at this one. When we got home to eat, the crawfishs were definitely precooked frozen and not live ones. Our family each ate a couple hoping they were just a few bad ones but the we all just stopped after about 3 each and tossed the rest. One of us almost threw up from the poor quality of the crawfish. Even for frozen standard, they were the low quality ones. Been to this restaurant a few times before but definitely NOT coming back. Felt like I've been scammed, but to be fair the lady never answered my question about it being live or not.
Food: 4
Service: 5
Phyllis Nwokolo
The service is a 10/10! Diana was the best ❤️The food is so so so good and the serving size is perfect. If you also want to come in to eat and do work it’s a great choice!
Atmosphere: 5
Food: 5
Service: 5
Ryan Boone
Great food and awesome reward
Atmosphere: 5
Food: 5
Service: 5
PL
During my first visit to this restaurant, I ordered the Grilled Pork Summer Roll and the Classic Pho with four meat toppings. Both dishes were quite delicious, and the portions were generous. The servers were attentive, offering multiple check-ups and drink refills. I would highly recommend this restaurant to anyone.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chargrilled Pork, Spring Roll
Nicole Ilag
When this place first opened up, my sister and her daughter tried it and said it was underwhelming. A couple of months later one of the kids I nannied for wanted to order here to-go and I decided to place an order as well to form my own opinions.Typically, pho to-go is not a great experience as the soup is nearly cold by the time you get home and places don’t par-boil the noodles. Overall, it’s not as fresh as it would be having it in the restaurant. Well at pho bo to, in all my experiences thus far, their pho to-go is as good as it is in-store. I was amazed by the quality of the meat and noodles. The broth is perfect! My family and I’s go to for pho is usually pho saigon but I honestlythink their broth is too sweet. Pho bo to has a great balance between the spices, saltiness, and sweetness.Ever since I ordered to-go that one time, I’ve gone back more times than I can count and even took my boyfriend there for his first ever pho experience. He was very pleased and he’s usually a picky eater when it comes to cuisine he’s unfamiliar with.I saw some bad reviews about to-go orders and how their food was cold. If you order pho to-go, the noodles and meat come cold because the broth is supposed to be hot enough (I heat mine in the microwave if it needs to be hotter) that it warms the noodles and meat up. I think it’s unfair to leave bad reviews for places whose cuisine is obviously a different culture from theirs. It’s important to educate yourself before you fully form an opinion.After venturing through their menu here’s some of my recommendations & thoughts:-Classic Pho & Pho w/ Short Rib:Again, broth is amazing, and the small portions are filling enough with an appetizer. Great value for the quality!-Shrimp & Pork Crispy Egg Rolls:Great flavor, you can see small pieces of the shrimp that adds great texture, always crispy and fresh-Thai Tea:It’s very rare to find good/authentic tasting thai tea in this area. Other places around it like Kung Fu or Kravin use the powdered stuff that taste like chemicals. Pho Bo To’s thai tea is so good, and very close tasting to places in chinatown!-Shaking Beef:I like the flavor of both the beef and the fried rice but I don’t think it’s worth the price for how much meat you get.-Shrimp Fried Rice:Not something I’d go for every single visit but it’s good enough that I’ll order it when I am craving fried rice. The rice is just a little dry/hard (can be cooked longer) and the portion could be more for the price.-Pork Fresh Spring Roll:Just okay, if you’re craving it I think it would satisfy your craving. It could have a lot more filling and be more densely packed. The sauce it comes with is very good!-Shrimp Eggrolls:Good to try but nothing to write home about. It’s just a shrimp covered in eggroll wrapper so not too flavorful compared to the shrimp and pork eggrolls.-Bun Bo Hue:This was my first time ever trying bun bo hue, and I don’t think it’s for me personally. I’ve seen other reviews talking about how good it is so if the flavor is for you then I think you’d like it! It’s not a beefy broth like pho but it’s more of a pork broth that I just personally don’t like the flavor of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chargrilled Pork, Pho GA
DIANA
I ordered the shaken beef. Online menu said said it was $13.99 but I was charged $16.49. The shaken beef was a tiny portion in comparison to the price. Plus it was extremely salty and the beef was extra chewy. I also ordered the lychee fruit tea and it was basically syrup with ice. To say the least, im very disappointed.
Atmosphere: 3
Food: 1
Service: 2
Adam Riegelsperger
AWESOME!
Joseph Huynh
My First time here was a great experience, my waitress gave me some suggestion and it was exactly what I wanted! The photos helped out alot also. I for sure will be coming back with my American friends.
Atmosphere: 5
Food: 5
Service: 5
Chad
This is THE place to go, if you want black rotten shrimp and cold soup. Got a soup to go, got home 3 minutes later and it wasn't hot, wasn't warm, wasn't even chilly, it was ice cold along with everything that goes in the soup, ice cold. Unseasoned precooked processed chicken, mmmMMMMM.
Shrimp in spring rolls tasted funny, I opened it up and now I really feel sick. They're not cleaned properly and are discolored.Soup was ice cold as well (not room temp) straight from the fridge cold.
Seth N.
I ordered the grilled pork rice plate and the classic pho. everything looked good but the texture and flavor for everything seemed off. the broth for the pho was watery and bland, the grilled pork meat was rubbery and hard to eat. service was okay but i recommend trying other viet restaurants
Maricella Rabago
Excellent pho near my home. The pho was overflowing with meat and noodles. Love it!
I am utterly infuriated and deeply dissatisfied with the service provided by the lady with the highlights who handled my order at Pho Bo To Grill today. As a loyal patron who has frequented this establishment more than 25 times in the past year, I have always been enamored by the exceptional service and delectable food. However, my recent experience has left me seething with anger. Despite being promised a 10% discount through their new rewards system, I was met with blatant disregard and deception when I arrived to pick up my order. The cashier, claiming to be the only one present, when I know she asked someone for help when I asked for cut vegetables over the phone. This blatant lie only compounded my frustration. Furthermore, when I attempted to address the discrepancy in my rewards points, the cashier's dismissive attitude made it abundantly clear that she could not care less about customer satisfaction. This level of apathy is unacceptable and completely tarnishes the reputation of the restaurant. The issue transcends the mere 10% discount; it is a matter of principle and respect for loyal customers. Additionally, to add insult to injury, the vegetables in my order were not even chopped as requested. I am deeply disappointed by the lack of professionalism and integrity displayed by their the lady with the highlights. I attached a picture of my ticket with her name on it.
Atmosphere: 1
Food: 5
Service: 1
Updated review:Changed from 1 star to 4 stars. The restaurant was very responsive to this review and I truly appreciate the offer of full refund and further discounts to make things right. I understand a business has to make money and things happen sometimes. I most likely won't collect on the offer on the refund but just hope the quality of the food will be improved.Original review: Just bought 5 lbs of crawfish to go since i saw the sign saying crawfish available today for 10 dollars a lb. I asked twice if it's live and didn't get an answer but it's during crawfish season and i got it for 8.99 for live ones at another restaurant last week so i figured they should be live since it's more expensive at this one. When we got home to eat, the crawfishs were definitely precooked frozen and not live ones. Our family each ate a couple hoping they were just a few bad ones but the we all just stopped after about 3 each and tossed the rest. One of us almost threw up from the poor quality of the crawfish. Even for frozen standard, they were the low quality ones. Been to this restaurant a few times before but definitely NOT coming back. Felt like I've been scammed, but to be fair the lady never answered my question about it being live or not.
Food: 4
Service: 5
The service is a 10/10! Diana was the best ❤️The food is so so so good and the serving size is perfect. If you also want to come in to eat and do work it’s a great choice!
Atmosphere: 5
Food: 5
Service: 5
Great food and awesome reward
Atmosphere: 5
Food: 5
Service: 5
During my first visit to this restaurant, I ordered the Grilled Pork Summer Roll and the Classic Pho with four meat toppings. Both dishes were quite delicious, and the portions were generous. The servers were attentive, offering multiple check-ups and drink refills. I would highly recommend this restaurant to anyone.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chargrilled Pork, Spring Roll
When this place first opened up, my sister and her daughter tried it and said it was underwhelming. A couple of months later one of the kids I nannied for wanted to order here to-go and I decided to place an order as well to form my own opinions.Typically, pho to-go is not a great experience as the soup is nearly cold by the time you get home and places don’t par-boil the noodles. Overall, it’s not as fresh as it would be having it in the restaurant. Well at pho bo to, in all my experiences thus far, their pho to-go is as good as it is in-store. I was amazed by the quality of the meat and noodles. The broth is perfect! My family and I’s go to for pho is usually pho saigon but I honestlythink their broth is too sweet. Pho bo to has a great balance between the spices, saltiness, and sweetness.Ever since I ordered to-go that one time, I’ve gone back more times than I can count and even took my boyfriend there for his first ever pho experience. He was very pleased and he’s usually a picky eater when it comes to cuisine he’s unfamiliar with.I saw some bad reviews about to-go orders and how their food was cold. If you order pho to-go, the noodles and meat come cold because the broth is supposed to be hot enough (I heat mine in the microwave if it needs to be hotter) that it warms the noodles and meat up. I think it’s unfair to leave bad reviews for places whose cuisine is obviously a different culture from theirs. It’s important to educate yourself before you fully form an opinion.After venturing through their menu here’s some of my recommendations & thoughts:-Classic Pho & Pho w/ Short Rib:Again, broth is amazing, and the small portions are filling enough with an appetizer. Great value for the quality!-Shrimp & Pork Crispy Egg Rolls:Great flavor, you can see small pieces of the shrimp that adds great texture, always crispy and fresh-Thai Tea:It’s very rare to find good/authentic tasting thai tea in this area. Other places around it like Kung Fu or Kravin use the powdered stuff that taste like chemicals. Pho Bo To’s thai tea is so good, and very close tasting to places in chinatown!-Shaking Beef:I like the flavor of both the beef and the fried rice but I don’t think it’s worth the price for how much meat you get.-Shrimp Fried Rice:Not something I’d go for every single visit but it’s good enough that I’ll order it when I am craving fried rice. The rice is just a little dry/hard (can be cooked longer) and the portion could be more for the price.-Pork Fresh Spring Roll:Just okay, if you’re craving it I think it would satisfy your craving. It could have a lot more filling and be more densely packed. The sauce it comes with is very good!-Shrimp Eggrolls:Good to try but nothing to write home about. It’s just a shrimp covered in eggroll wrapper so not too flavorful compared to the shrimp and pork eggrolls.-Bun Bo Hue:This was my first time ever trying bun bo hue, and I don’t think it’s for me personally. I’ve seen other reviews talking about how good it is so if the flavor is for you then I think you’d like it! It’s not a beefy broth like pho but it’s more of a pork broth that I just personally don’t like the flavor of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chargrilled Pork, Pho GA
I ordered the shaken beef. Online menu said said it was $13.99 but I was charged $16.49. The shaken beef was a tiny portion in comparison to the price. Plus it was extremely salty and the beef was extra chewy. I also ordered the lychee fruit tea and it was basically syrup with ice. To say the least, im very disappointed.
Atmosphere: 3
Food: 1
Service: 2
AWESOME!
My First time here was a great experience, my waitress gave me some suggestion and it was exactly what I wanted! The photos helped out alot also. I for sure will be coming back with my American friends.
Atmosphere: 5
Food: 5
Service: 5
This is THE place to go, if you want black rotten shrimp and cold soup. Got a soup to go, got home 3 minutes later and it wasn't hot, wasn't warm, wasn't even chilly, it was ice cold along with everything that goes in the soup, ice cold. Unseasoned precooked processed chicken, mmmMMMMM.
Restaurantji Recommends
Shrimp in spring rolls tasted funny, I opened it up and now I really feel sick. They're not cleaned properly and are discolored.Soup was ice cold as well (not room temp) straight from the fridge cold.
I ordered the grilled pork rice plate and the classic pho. everything looked good but the texture and flavor for everything seemed off. the broth for the pho was watery and bland, the grilled pork meat was rubbery and hard to eat. service was okay but i recommend trying other viet restaurants
Excellent pho near my home. The pho was overflowing with meat and noodles. Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho GA, Dumplings
Very relaxed environment. Food is good.
Atmosphere: 5
Food: 4
Service: 5
Love this place!
Atmosphere: 5
Food: 5
Service: 5