The service staff seems does not care, they just let my coffee sit and get cold in the machine, and I am standing in front and watch them when they watch each others.
Atmosphere: 3
Service: 1
Najwa Shahzad
I was a student at George Bush high school and every morning I was visiting this location near of my school, all staff was great but a Mexican lady i don't know her name she was really helpful and made my day bright love to visit this location and she was brilliant only she knew how to give me a sweet vt ice latte ❤️ .
Atmosphere: 5
Food: 5
Service: 5
Isabella Perez
I waited 25 minutes for my drink inside while they where having their meeting no one was there 2 people where working and everyone in the meeting I guess workers and all of them where ignoring us 20 cars in the drive thru passed but 2 drinks never came Only one girl asked us if we were ok after 10 minutes. Like I work in costumer service and I would never make a customer wait more than 5 minutes especially for 2 drinks. A lemonade and a matcha come on
Atmosphere: 1
Food: 3
Service: 2
Shakiya Golphin
I literally order the same drink from Starbucks & this location just seems to always get it wrong. I feel like the baristas make the drinks to their liking rather than the order. & all I simply do is change the pump count of flavor in my drinks. I’ll rather drive 20 minutes to the next Starbucks than to go here again.
Atmosphere: 3
Food: 1
Service: 1
Lucy Washington
This location always does such a great job!!! The associates are friendly, food tastes great and my tea is always on point! Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Long Nguyen
Staff very friendly
Atmosphere: 5
Food: 5
Service: 5
Green Maple
I will edit this later, because the quality of the drink depends on the staff. I like all young men to do my drink, they did a very good drink but almost the young women did so bad, sometimes I want to put it to the trash. I love this place, but I just worry the women did the drink.
Atmosphere: 5
Food: 3
Service: 5
Adedayo Olayiwola
I usually order through the app and pick up on my way to work. On this particular day, the drive-thru line was too long, so I went inside—but my order wasn’t ready. I explained to a male staff member that I was running late and asked him to cancel the order. He assured me that a refund would be issued, so I left. Unfortunately, I never received that refund. When I returned to the store today to follow up and showed the app receipt, the staff’s response was incredibly rude. One of the women remade the coffee with an attitude, as if she was doing me a favor I didn’t deserve. I told her clearly that I wouldn’t come all the way back just for a $7.56 coffee if I didn’t have a valid reason. Very disappointed in the customer service—it was unprofessional and unkind.
Atmosphere: 1
Food: 5
Service: 1
Mir S
I walked in a store on 3/28 a lady was working behind the register and allowed me to stand there until she chose to check me out on her time. She didn’t have a badge on and was dressed in a burgundy shirt.
I did bring it up to the staff working, otherwise if her customer service wasn’t there she should’ve been in the back of the store . My order came out perfect thank you 🤦
Service: 1
Anita
Horrible experience. First, the male cashier actually agreed to give me the water, but then some rude male supervisor (or whoever he was) suddenly interrupted and denied me, saying I couldn’t get water unless I bought something. I never asked for free water—I was willing to pay—but he shut me down in the most dismissive, unprofessional way before I could even respond. It was a dire emergency, and they still refused. Absolutely unacceptable—I’ll never come back here again.
Move over Starbucks. You have competition in this very competitive area. Many other better coffee shops around, so no need to go to Starbucks anymore and experience burnt overly sweet coffee! Hooray!
Sonya Carney
The guy greeting the customers is rude and apparently doesn’t want to work there should find another job! Very rude and disrespectful. Not sure of his name but he was wearing a pink shirt. Shame! This typically is the Starbucks culture… get it together!
Service: 1
Latoya Jones
I come home to visit of course Starbucks would have top tier customer service per usual. Not today maybe I’m just spoiled but this morning this crew probably needed a quick shot of “hello how are you today” training before the shift.
Atmosphere: 2
Food: 1
Service: 1
Ale Sánchez
I never order on the app but today I did, went to the drive thru and I said "I have a MOBILE ORDER for Liz" soo when I got the window the girl there was like "Oh you are the mobile order" like making fun of me!! Then she gave me thecoffe that was horrible and I noticed that have those stickers on it. They tried to make fun of me putting those stickers???? What's this place??! All this bad reviews are true.
Atmosphere: 1
Food: 1
Service: 1
lazaro rivero
Today I visited the Starbucks store to exchange an item that was paid for in cash and we only wanted to pay the difference. Mr. Jeremy, according to the manager of this location, in a very bad attitude told us that it is not possible without giving any further explanation. What bothers me the most is his arrogance. They are going to lose many customers like this.
The service staff seems does not care, they just let my coffee sit and get cold in the machine, and I am standing in front and watch them when they watch each others.
Atmosphere: 3
Service: 1
I was a student at George Bush high school and every morning I was visiting this location near of my school, all staff was great but a Mexican lady i don't know her name she was really helpful and made my day bright love to visit this location and she was brilliant only she knew how to give me a sweet vt ice latte ❤️ .
Atmosphere: 5
Food: 5
Service: 5
I waited 25 minutes for my drink inside while they where having their meeting no one was there 2 people where working and everyone in the meeting I guess workers and all of them where ignoring us
20 cars in the drive thru passed but 2 drinks never came
Only one girl asked us if we were ok after 10 minutes. Like I work in costumer service and I would never make a customer wait more than 5 minutes especially for 2 drinks.
A lemonade and a matcha come on
Atmosphere: 1
Food: 3
Service: 2
I literally order the same drink from Starbucks & this location just seems to always get it wrong. I feel like the baristas make the drinks to their liking rather than the order. & all I simply do is change the pump count of flavor in my drinks. I’ll rather drive 20 minutes to the next Starbucks than to go here again.
Atmosphere: 3
Food: 1
Service: 1
This location always does such a great job!!! The associates are friendly, food tastes great and my tea is always on point! Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Staff very friendly
Atmosphere: 5
Food: 5
Service: 5
I will edit this later, because the quality of the drink depends on the staff.
I like all young men to do my drink, they did a very good drink but almost the young women did so bad, sometimes I want to put it to the trash.
I love this place, but I just worry the women did the drink.
Atmosphere: 5
Food: 3
Service: 5
I usually order through the app and pick up on my way to work. On this particular day, the drive-thru line was too long, so I went inside—but my order wasn’t ready. I explained to a male staff member that I was running late and asked him to cancel the order. He assured me that a refund would be issued, so I left. Unfortunately, I never received that refund. When I returned to the store today to follow up and showed the app receipt, the staff’s response was incredibly rude. One of the women remade the coffee with an attitude, as if she was doing me a favor I didn’t deserve. I told her clearly that I wouldn’t come all the way back just for a $7.56 coffee if I didn’t have a valid reason. Very disappointed in the customer service—it was unprofessional and unkind.
Atmosphere: 1
Food: 5
Service: 1
I walked in a store on 3/28 a lady was working behind the register and allowed me to stand there until she chose to check me out on her time. She didn’t have a badge on and was dressed in a burgundy shirt.
I did bring it up to the staff working, otherwise if her customer service wasn’t there she should’ve been in the back of the store . My order came out perfect thank you 🤦
Service: 1
Horrible experience. First, the male cashier actually agreed to give me the water, but then some rude male supervisor (or whoever he was) suddenly interrupted and denied me, saying I couldn’t get water unless I bought something. I never asked for free water—I was willing to pay—but he shut me down in the most dismissive, unprofessional way before I could even respond. It was a dire emergency, and they still refused. Absolutely unacceptable—I’ll never come back here again.
Restaurantji Recommends
Move over Starbucks. You have competition in this very competitive area. Many other better coffee shops around, so no need to go to Starbucks anymore and experience burnt overly sweet coffee! Hooray!
The guy greeting the customers is rude and apparently doesn’t want to work there should find another job! Very rude and disrespectful. Not sure of his name but he was wearing a pink shirt. Shame! This typically is the Starbucks culture… get it together!
Service: 1
I come home to visit of course Starbucks would have top tier customer service per usual. Not today maybe I’m just spoiled but this morning this crew probably needed a quick shot of “hello how are you today” training before the shift.
Atmosphere: 2
Food: 1
Service: 1
I never order on the app but today I did, went to the drive thru and I said "I have a MOBILE ORDER for Liz" soo when I got the window the girl there was like "Oh you are the mobile order" like making fun of me!! Then she gave me thecoffe that was horrible and I noticed that have those stickers on it. They tried to make fun of me putting those stickers???? What's this place??! All this bad reviews are true.
Atmosphere: 1
Food: 1
Service: 1
Today I visited the Starbucks store to exchange an item that was paid for in cash and we only wanted to pay the difference. Mr. Jeremy, according to the manager of this location, in a very bad attitude told us that it is not possible without giving any further explanation. What bothers me the most is his arrogance. They are going to lose many customers like this.
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