These people took 40 minutes for a large fry and an apple pie. Several people waited as they moved slowly and were unorganized completely
Atmosphere: 1
Service: 1
Elle “Baby” Ea
Kerby has had customer service skills. It doesn’t help that his onsite supervisor, the lady that seems a few generations older than him wasn’t helpful and receptive either. Initially, she was and typically she is, but she overtalks people before they can form a sentence. This means, she never gets to learn what they’re attempting to say. She continually attempted to offer something that wasn’t asked of her. I simply wanted to know if there was a price change. As a native Texan that grew up down the street from this Whatabutger, before Harlem road had all of its new establishments, red lights, strip centers, homes, etc. I SIMPLY asked if something had recently changed about their pricing. My initial request was to get information on contacting the General Manager. I’d assumed that the onsite manager was in-store when Kerby offered his condescending tone wanting to charge “$0.43” for ice. This morning team doesn’t like to answer questions. I don’t care if a person is asking 5 questions and spending $0.15. The tone was regular, consistent, and there was no increased tone or negative bodily expressions. It’s not hard to offer good customer service, especially to consumers that doesn’t give problems. I am still requesting a call from Crystal Ortiz, although my questions here are going unanswered, because overtalkers are over-talking instead of allowing a word or utterance. My concern is that this team isn’t being managed accordingly, if they are able to have negative attitudes and avoid answering questions of patrons. The food has been subpar, but at a decent price. What’s the point of a manager, if they could still yield negativity, lack of customer service, and false or no advertisement? How do y’all check productivity/quality? Also, I am a manager in my field and I don’t play this. I would be on Indeed instead of allowing my team to render bad customer service. Do better!
Atmosphere: 1
Service: 1
Carlos Ramos
2 cars ahead of me in drive thru, waited over 15 minutes for a #24 before I drove off without food. They must have had THE SLOW CREW WORKING! This location has declined drastically in Service. Wont be back.
Atmosphere: 1
Food: 1
Service: 1
Andrew Schwager
SLOW SLOW SLOW SLOW. I’ve been waiting over 30 mins for 2 taquitos and a sandwich. Nobody here. Terrible. Don’t waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Chocolate Colombian
Food was ok, but the service was amazing. Or at least the cashier
Atmosphere: 3
Food: 3
Service: 5
Vronne Hoh
Love me some Patty
Atmosphere: 4
Food: 5
Service: 4
Michael
I recently visited here and unfortunately, the experience was disappointing. Despite the appealing menu options, the service was incredibly slow and disorganized. The staff seemed indifferent and lacked basic courtesy. Orders were mixed up, and there was a lack of cleanliness in the dining area. Overall, the poor service overshadowed any enjoyment of the food, making it a forgettable experience. I try to keep giving this restaurant numerous chances and they fail me everytime. They need to clean house.
Atmosphere: 1
Food: 1
Service: 1
Faiza Badarpura
Waited over 1 hour to get my food at a fast food place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whataburger, Chicken Sandwich
Öznur Usta
Worst place I’ve ever seen , They’re making you wait so long , Don’t come here
Aftab Chagani
What experience I had this morning I ordered $60 worth of breakfast when breakfast arrived no catchup no syrup for pancake upon calling the store. They said oh come pick it up. If I wanted to go pick it up I wouldn’t have my $12 and delivery and service fees. Lady manager on the phone was very rude up on asking her. Can I speak to your manager? She said you are speaking to a manager and start laughing. Don’t waste your money at this location. It makes all Whataburger looks bad. This is not how Whataburger treat us I hope corporate read this email and take action. I’m looking at all the review for last four weeks. It’s all same experience.
I placed a $70 order online did not receive any syrup for pancakes or any catch up for hash brown when I called the location manager said I’m sorry come get it. Why would I pay for delivery if I had to go pick it up then she started laughing at me, no wonder they have less than 3.5 stars be careful. The Managment sucks. She have no Managment scale.
Atmosphere: 1
Food: 1
Service: 1
antony pineda
They are too rude and serve
Service: 1
Deadpool Gambino
Horrible service by Amber the mgr super rude, talking about my age for no reason disrespectful should not have any type of managerial position I would strongly recommend staying away from this location, and she should definitely get retrained on
Atmosphere: 1
Service: 1
Ethan Epple
There might as well be no one working at this place you will wait 30-1:30 waiting on
Atmosphere: 1
Food: 1
Service: 1
TARIQ Iqbal (RAJ)
I found prices to b steep.well.average burger.no ice for drinks.
These people took 40 minutes for a large fry and an apple pie. Several people waited as they moved slowly and were unorganized completely
Atmosphere: 1
Service: 1
Kerby has had customer service skills. It doesn’t help that his onsite supervisor, the lady that seems a few generations older than him wasn’t helpful and receptive either. Initially, she was and typically she is, but she overtalks people before they can form a sentence. This means, she never gets to learn what they’re attempting to say. She continually attempted to offer something that wasn’t asked of her. I simply wanted to know if there was a price change. As a native Texan that grew up down the street from this Whatabutger, before Harlem road had all of its new establishments, red lights, strip centers, homes, etc. I SIMPLY asked if something had recently changed about their pricing. My initial request was to get information on contacting the General Manager. I’d assumed that the onsite manager was in-store when Kerby offered his condescending tone wanting to charge “$0.43” for ice. This morning team doesn’t like to answer questions. I don’t care if a person is asking 5 questions and spending $0.15. The tone was regular, consistent, and there was no increased tone or negative bodily expressions. It’s not hard to offer good customer service, especially to consumers that doesn’t give problems. I am still requesting a call from Crystal Ortiz, although my questions here are going unanswered, because overtalkers are over-talking instead of allowing a word or utterance. My concern is that this team isn’t being managed accordingly, if they are able to have negative attitudes and avoid answering questions of patrons. The food has been subpar, but at a decent price. What’s the point of a manager, if they could still yield negativity, lack of customer service, and false or no advertisement? How do y’all check productivity/quality? Also, I am a manager in my field and I don’t play this. I would be on Indeed instead of allowing my team to render bad customer service. Do better!
Atmosphere: 1
Service: 1
2 cars ahead of me in drive thru, waited over 15 minutes for a #24 before I drove off without food. They must have had THE SLOW CREW WORKING! This location has declined drastically in Service. Wont be back.
Atmosphere: 1
Food: 1
Service: 1
SLOW SLOW SLOW SLOW. I’ve been waiting over 30 mins for 2 taquitos and a sandwich. Nobody here. Terrible. Don’t waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Food was ok, but the service was amazing. Or at least the cashier
Atmosphere: 3
Food: 3
Service: 5
Love me some Patty
Atmosphere: 4
Food: 5
Service: 4
I recently visited here and unfortunately, the experience was disappointing. Despite the appealing menu options, the service was incredibly slow and disorganized. The staff seemed indifferent and lacked basic courtesy. Orders were mixed up, and there was a lack of cleanliness in the dining area. Overall, the poor service overshadowed any enjoyment of the food, making it a forgettable experience. I try to keep giving this restaurant numerous chances and they fail me everytime. They need to clean house.
Atmosphere: 1
Food: 1
Service: 1
Waited over 1 hour to get my food at a fast food place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whataburger, Chicken Sandwich
Worst place I’ve ever seen , They’re making you wait so long , Don’t come here
What experience I had this morning I ordered $60 worth of breakfast when breakfast arrived no catchup no syrup for pancake upon calling the store. They said oh come pick it up. If I wanted to go pick it up I wouldn’t have my $12 and delivery and service fees. Lady manager on the phone was very rude up on asking her. Can I speak to your manager? She said you are speaking to a manager and start laughing. Don’t waste your money at this location. It makes all Whataburger looks bad. This is not how Whataburger treat us I hope corporate read this email and take action. I’m looking at all the review for last four weeks. It’s all same experience.
Food: 1
Service: 1
Recommended dishes: Whataburger
Restaurantji Recommends
I placed a $70 order online did not receive any syrup for pancakes or any catch up for hash brown when I called the location manager said I’m sorry come get it. Why would I pay for delivery if I had to go pick it up then she started laughing at me, no wonder they have less than 3.5 stars be careful. The Managment sucks. She have no Managment scale.
Atmosphere: 1
Food: 1
Service: 1
They are too rude and serve
Service: 1
Horrible service by Amber the mgr super rude, talking about my age for no reason disrespectful should not have any type of managerial position I would strongly recommend staying away from this location, and she should definitely get retrained on
Atmosphere: 1
Service: 1
There might as well be no one working at this place you will wait 30-1:30 waiting on
Atmosphere: 1
Food: 1
Service: 1
I found prices to b steep.well.average burger.no ice for drinks.
Atmosphere: 2
Food: 2
Service: 3