I really wanted to enjoy this location because I’ve always had consistently great experiences at Chipotle, and it’s rare for me to rate any of their spots below four stars. Unfortunately, this visit just didn’t meet expectations.
I stopped in close to closing time (which may have been where I messed up 🤷🏻♂️), but there were still about 30 minutes left before closing. That said, the store literally looked like it was already closed or just about to close. Several of the meats, including my steak, were sitting out on the counter and felt cool to the touch by the time I got my bowl. They were also out of cheese, which was disappointing. Some of the rice seemed undercooked or possibly overdone in spots, with hard, crunchy grains mixed in. I asked for lemon juice or lemons and was told they don’t carry any, which honestly caught me off guard… especially considering the lemon juice used for pico 😒
I’m sharing this feedback because I know the brand usually delivers a much better experience. I still think highly of Chipotle overall, but this particular location didn’t reflect the quality I’ve come to expect. I hope improvements are made, because I’d love to see this spot live up to the brand’s standard. I truly hope things improve, because this visit didn’t just miss the mark..it completely changed my willingness to give this location another chance.
Atmosphere: 2
Food: 1
Service: 1
Stetson S
They staff weird people there.
Karina Torres
while checking out i asked the young lady, with red hair, glasses with a goofy band aid on her ear if i could buy some chips and she said they didn’t have anymore for the night, But proceeded to give a customer right behind me chips…after calling her out on her unnecessary behavior she said “uhhh would you like regular or large chips”. The food was cold and tasted disgusting.
Atmosphere: 1
Food: 1
Service: 1
Aurelio Avelar
Poor management/customer service
Jack Greenberg
Great chipotle spot. Clean and fast.
Atmosphere: 5
Food: 5
Service: 5
Meta Strawman
Do we need rap music with cursing and degrading means and slang in it here..
Atmosphere: 1
Food: 2
Service: 1
Levi Critz
Great food, they made it fast, but the asked us to eat outside an hour before closing, AFTER we ordered our food, so one of their employees could get off early. If your restaurant says it closes at 10:00, then I would expect to be able to eat inside until 10:00. Not a very professional environment.
Atmosphere: 2
Food: 4
Service: 1
Bradley Calk
No fajita veggies, no corn salsa, no pico, no chips. I asked why and given lame excuse that they didn’t forecast correctly I said ok, then since you don’t have all of those items that would come with my bowl, can I get no charge for the quad. She said no we are still charging. I said you don’t think it’s fair to offset those missing items. She said no, I don’t see how that’s our fault. Just a real wow moment there. Couldn’t make it more obvious you don’t care about your customers. She then proceeds to underfill everything. Own your errors guys and care about your customers. That’s not asking too much.
Atmosphere: 1
Food: 1
Service: 1
Richard Knibbs
Love me.some Chipotle. Always delicious.
Atmosphere: 5
Food: 5
Service: 5
Nick Mcclellan
At 7:30pm their credit card service is not working. Not a good look.
Stopped to order and they were completely out of fresh tomato salsa tonight. This is a major component of most of the food I order here. How can they be completely out? such a disappoint disappointment.
Atmosphere: 4
Food: 2
Service: 2
Daniel John
Ordered a high protein cup for $5.35 and they gave me what was shown in the pic. Stay away from chipotle. They are con artists!!
Atmosphere: 1
Food: 1
Service: 1
Angi
Do NOT order food to-go. They will be beyond stingy with everything! Check the bag for napkins & forks before you drive away too.
When we eat inside, they are nice & portions are good. It’s only the to-go’s that are bad. Store is not very clean & they blare their own music. So it’s not super enjoyable to eat in there.
Atmosphere: 3
Food: 3
Service: 3
Matthew Chimitt
Dirt/mud on my lettuce, customer support did nothing
Geno Springer
Well Chipotle u let us down again. We have not been to a Chipotle in year due to bacteria outbreak public getting sick. Are experience was place dirty not on table clean , clean off are own table. Woman taking orders had zero interest in being at work. It wasn't 2hrs after getting home we both was fighting for the bathroom throwing up terribly. So needless to say we will never step foot in a Chipotle again!! I really feel sorry for owner of Chipotle chain because kids working for u don't care and obviously under trained which leads to destroying the Chipotle brand.
I really wanted to enjoy this location because I’ve always had consistently great experiences at Chipotle, and it’s rare for me to rate any of their spots below four stars. Unfortunately, this visit just didn’t meet expectations.
I stopped in close to closing time (which may have been where I messed up 🤷🏻♂️), but there were still about 30 minutes left before closing. That said, the store literally looked like it was already closed or just about to close. Several of the meats, including my steak, were sitting out on the counter and felt cool to the touch by the time I got my bowl. They were also out of cheese, which was disappointing. Some of the rice seemed undercooked or possibly overdone in spots, with hard, crunchy grains mixed in. I asked for lemon juice or lemons and was told they don’t carry any, which honestly caught me off guard… especially considering the lemon juice used for pico 😒
I’m sharing this feedback because I know the brand usually delivers a much better experience. I still think highly of Chipotle overall, but this particular location didn’t reflect the quality I’ve come to expect. I hope improvements are made, because I’d love to see this spot live up to the brand’s standard. I truly hope things improve, because this visit didn’t just miss the mark..it completely changed my willingness to give this location another chance.
Atmosphere: 2
Food: 1
Service: 1
They staff weird people there.
while checking out i asked the young lady, with red hair, glasses with a goofy band aid on her ear if i could buy some chips and she said they didn’t have anymore for the night, But proceeded to give a customer right behind me chips…after calling her out on her unnecessary behavior she said “uhhh would you like regular or large chips”. The food was cold and tasted disgusting.
Atmosphere: 1
Food: 1
Service: 1
Poor management/customer service
Great chipotle spot. Clean and fast.
Atmosphere: 5
Food: 5
Service: 5
Do we need rap music with cursing and degrading means and slang in it here..
Atmosphere: 1
Food: 2
Service: 1
Great food, they made it fast, but the asked us to eat outside an hour before closing, AFTER we ordered our food, so one of their employees could get off early. If your restaurant says it closes at 10:00, then I would expect to be able to eat inside until 10:00. Not a very professional environment.
Atmosphere: 2
Food: 4
Service: 1
No fajita veggies, no corn salsa, no pico, no chips. I asked why and given lame excuse that they didn’t forecast correctly I said ok, then since you don’t have all of those items that would come with my bowl, can I get no charge for the quad. She said no we are still charging. I said you don’t think it’s fair to offset those missing items. She said no, I don’t see how that’s our fault. Just a real wow moment there. Couldn’t make it more obvious you don’t care about your customers. She then proceeds to underfill everything. Own your errors guys and care about your customers. That’s not asking too much.
Atmosphere: 1
Food: 1
Service: 1
Love me.some Chipotle. Always delicious.
Atmosphere: 5
Food: 5
Service: 5
At 7:30pm their credit card service is not working. Not a good look.
Restaurantji Recommends
Stopped to order and they were completely out of fresh tomato salsa tonight. This is a major component of most of the food I order here. How can they be completely out? such a disappoint disappointment.
Atmosphere: 4
Food: 2
Service: 2
Ordered a high protein cup for $5.35 and they gave me what was shown in the pic. Stay away from chipotle. They are con artists!!
Atmosphere: 1
Food: 1
Service: 1
Do NOT order food to-go. They will be beyond stingy with everything! Check the bag for napkins & forks before you drive away too.
When we eat inside, they are nice & portions are good. It’s only the to-go’s that are bad.
Store is not very clean & they blare their own music. So it’s not super enjoyable to eat in there.
Atmosphere: 3
Food: 3
Service: 3
Dirt/mud on my lettuce, customer support did nothing
Well Chipotle u let us down again. We have not been to a Chipotle in year due to bacteria outbreak public getting sick. Are experience was place dirty not on table clean , clean off are own table. Woman taking orders had zero interest in being at work. It wasn't 2hrs after getting home we both was fighting for the bathroom throwing up terribly. So needless to say we will never step foot in a Chipotle again!! I really feel sorry for owner of Chipotle chain because kids working for u don't care and obviously under trained which leads to destroying the Chipotle brand.
Atmosphere: 4
Food: 1
Service: 1
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