EVERY SINGLE TIME I go to this Sonic, it takes forever to get my order. It doesn't matter the time of day or how many customers are there. They always take 7-10 minutes longer than the average Sonic. I feel like because they are in a prime location, they don't feel the pressure to provide better service. I avoid this Sonic when possible.
Emma Pockrus
This location unfortunately does not handle orders in a timely manner. We have waited for so long for our food too many times.
Atmosphere: 1
Food: 5
Service: 1
A M A J
Took forever, close to 20 minutes+ and desperately need a computer/order screen upgrade all over this location. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
James Nail
This used to be a really good Sonic, but tonight I showed up to just get a blast and was very disappointed. The first stall I parked in did not work. So, I pressed the red button in the next one and waited...and waited....and waited. No one took my order for 5 minutes, I don't know if they are short handed, but 5 minutes is too long for someone to just take the order! Then, it took a very long time to bring one blast out.
dro rodriguez
Even though I did wait about 25 minutes from my order and some of the stalls are not working there's this lady named Mary that works there made our day your the best thank you 🙏
Liberty Jones
EXTREMELY SLOW at this location. Be prepared to wait 20-30 minutes for food to come out cold. I've lived in Roanoke my entire life and came to this location for years. Over the past couple of years their service has progressively gone down hill. The past several times that I have visited it has taken 20-35 minutes for me to get my order. (One meal) Tonight I waited 27 minutes for food, it came out cold and the drink was watered down. I asked for ketchup 15 minutes ago and am still sitting here waiting. Nobody has answered the red light for 10 minutes. After tonight I do not plan to visit this location again. I will go to northlake or keller location.
carriewhite 0214
On May 20 @7:08AM I placed my drink order (2 drinks). I left at 7:35AM with NO drinks & I paid. I still have my receipt. Had to come to work, could not wait any longer. I pressed the red button NO one came and NO one answered me. I even called and NO one is answering the phone. This is not acceptable at all. By the time that I left there were A LOT of cars still waiting for their own order and NO one in sight.
Rance Phillips
Ordered an ocean water and it arrived with no ice, we asked for a new one and had to wait 30 minutes in a empty parking lot and having to ask multiple times if we are going to get it.
Julia Castanon
Normally when I go to sonic, they are really good with my order. Although, this is not necessarily the fault of the employees who are there, I got home and noticed my mozzarella sticks were missing the one thing that makes them mozzarella sticks. There was no cheese in any of them. There was a tiny bit in one, but this is definitely a first for me.
My only complaint is the app keeps getting errors when trying to place a mobile order. Service and food is otherwise good.
Al Roy
Been to many sonics and this one always hits the spot, always know what you're getting. And that new smasher is bomb! Sonic in Roanoke, get it!
Tatum Velasquez
I found a dead bug in my drink. Tried to call 5 times and no one answered. Not to mention I waited 10 mins for a damn cup of ice.
Brianna Babinski
WORST SONIC EVER- staff is rude and completely incompetent. When ordering at the box, they got one of the drinks wrong. When we tried to correct the order they were unresponsive. Instead we did a mobile order and waited for 30 MINUTES to receive our order. When the lady came out it was the completely wrong order. When our drinks finally arrived, they were completely melted as if they were just sitting out the entire time. When we asked to speak to the manager they told us the manager only spoke Spanish and we had no way to make a complaint to where the manager would understand us. I now see why this location has an endless list of terrible reviews.
Shannon Meyer
This is one of our favorites. We usually stop to get drinks during their happy hour the burgers are usually really good. The car hops are normally very friendly too. It can get busy but they do a good job of keeping up with orders
EVERY SINGLE TIME I go to this Sonic, it takes forever to get my order. It doesn't matter the time of day or how many customers are there. They always take 7-10 minutes longer than the average Sonic. I feel like because they are in a prime location, they don't feel the pressure to provide better service. I avoid this Sonic when possible.
This location unfortunately does not handle orders in a timely manner. We have waited for so long for our food too many times.
Atmosphere: 1
Food: 5
Service: 1
Took forever, close to 20 minutes+ and desperately need a computer/order screen upgrade all over this location. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
This used to be a really good Sonic, but tonight I showed up to just get a blast and was very disappointed. The first stall I parked in did not work. So, I pressed the red button in the next one and waited...and waited....and waited. No one took my order for 5 minutes, I don't know if they are short handed, but 5 minutes is too long for someone to just take the order! Then, it took a very long time to bring one blast out.
Even though I did wait about 25 minutes from my order and some of the stalls are not working there's this lady named Mary that works there made our day your the best thank you 🙏
EXTREMELY SLOW at this location. Be prepared to wait 20-30 minutes for food to come out cold.
I've lived in Roanoke my entire life and came to this location for years. Over the past couple of years their service has progressively gone down hill.
The past several times that I have visited it has taken 20-35 minutes for me to get my order. (One meal)
Tonight I waited 27 minutes for food, it came out cold and the drink was watered down. I asked for ketchup 15 minutes ago and am still sitting here waiting. Nobody has answered the red light for 10 minutes.
After tonight I do not plan to visit this location again. I will go to northlake or keller location.
On May 20 @7:08AM I placed my drink order (2 drinks). I left at 7:35AM with NO drinks & I paid. I still have my receipt. Had to come to work, could not wait any longer. I pressed the red button NO one came and NO one answered me. I even called and NO one is answering the phone. This is not acceptable at all. By the time that I left there were A LOT of cars still waiting for their own order and NO one in sight.
Ordered an ocean water and it arrived with no ice, we asked for a new one and had to wait 30 minutes in a empty parking lot and having to ask multiple times if we are going to get it.
Normally when I go to sonic, they are really good with my order. Although, this is not necessarily the fault of the employees who are there, I got home and noticed my mozzarella sticks were missing the one thing that makes them mozzarella sticks. There was no cheese in any of them. There was a tiny bit in one, but this is definitely a first for me.
Rude staff
Restaurantji Recommends
My only complaint is the app keeps getting errors when trying to place a mobile order. Service and food is otherwise good.
Been to many sonics and this one always hits the spot, always know what you're getting. And that new smasher is bomb! Sonic in Roanoke, get it!
I found a dead bug in my drink. Tried to call 5 times and no one answered. Not to mention I waited 10 mins for a damn cup of ice.
WORST SONIC EVER- staff is rude and completely incompetent. When ordering at the box, they got one of the drinks wrong. When we tried to correct the order they were unresponsive. Instead we did a mobile order and waited for 30 MINUTES to receive our order. When the lady came out it was the completely wrong order. When our drinks finally arrived, they were completely melted as if they were just sitting out the entire time. When we asked to speak to the manager they told us the manager only spoke Spanish and we had no way to make a complaint to where the manager would understand us. I now see why this location has an endless list of terrible reviews.
This is one of our favorites. We usually stop to get drinks during their happy hour the burgers are usually really good. The car hops are normally very friendly too. It can get busy but they do a good job of keeping up with orders
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