The manager at this taco bueno is horrible and rude. Double charged me for a meal and wouldn't give me my food because it showed declined on her screen. I showed her my transaction history to show I had been charged but she didn't care and shut the drive thru windows on me. Apparently there is no way to contact corporate to complain so here I am leaving a review to warn others. This place has absolutely horrible customer service and the orders are wrong every single time I come to this location. By far the worst taco bueno I've ever been to. Doesn't help that most of the crew doesn't speak English so communication is nonexistent. If this is how they handle business I suggest just doing a chargeback with your credit/debit card because thats the only help you'll get with taco bueno
Ashley O
I got lunch here wholotta platter. My cheese was watery, chips taste old and my food was closed mind you I bought it early when they open. I will not be back
Food: 1
Monica G
We just left this location and it was wonderful! Ernest was so nice very friendly and very helpful. He definitely has the best customer service! I haven’t felt this welcomed at a location in a very long time. Thank you Ernest
Food: 5
Service: 5
Shaquala Thomas
My Their customer service on the night shift is trash lady I was literally ignored like I did not exist, even when asking for help
Service: 1
Burlwin O
Newer building, two staff members, male at front line appeared to be manager was very rude, and had an impatient and dismissive attitude.
Allison Cochran
Ordered two bean burritos and two chicken potato burritos and apparently they heard one chicken potato burrito with a side of beans when I asked where my other part of my order was they're like oh this is what the receipt said but I ordered something completely different. They're like well the receipt says this I was like I clearly see that but that's not what I ordered, no one there speaks English so it was hard to get my point across.
Sherry Baker
I ordered 4 wholotta platters and a chicken quesadilla through the drive thru. They were out of rice so I asked if the could substitute extra queso instead and they agreed. When I got home with the order, they left out the sour cream, guacamole, extra queso, and the chicken quesadilla. They also must have been out of the to go plates for the platters, as everything was thrown into the bag separately. I tried to call them multiple times but the phone rang so long with no answer that it disconnected. The part of the order we received tasted fine, but the service and accuracy barely deserved the 2 stars I gave.
Jessica Krantz
Went through the drive through last night. There was a piece of metal in our nachos. We tried to call the location and got a voicemail that is yet to be returned. Very dangerous, glad we noticed before someone swallowed it.
Atmosphere: 1
Food: 1
Service: 1
Brad Johnson
They don’t know how follow simple directions and are extremely stingy with their sauces.
Ordered 2 bean burritos. No wait. Opened immediately after driving away. COLD BEANS! How does a Mexican fast food place have COLD BEANS??
Atmosphere: 2
Food: 1
Service: 5
Shop Grunt
Cold nasty food that isn't safe for human consumption.
Atmosphere: 1
Food: 1
Service: 1
Kara Turrie
Sat in drivethru 10 minutes before they helped the people front of me, I Sat 10 minutes without any assistance I'll never go back Terrible restaurant 😫
Atmosphere: 1
Food: 1
Service: 1
Ricky Miller
Service could be better
Atmosphere: 3
Food: 4
Service: 3
Codie Alcaraz
I love Toco bueno but the location in Roanoke, Texas sucks! The ppl take forever to ask what I need and they are not friendly. The ceo needs to come undercover and check it out for theirs self.
Food its ok
The manager at this taco bueno is horrible and rude. Double charged me for a meal and wouldn't give me my food because it showed declined on her screen. I showed her my transaction history to show I had been charged but she didn't care and shut the drive thru windows on me. Apparently there is no way to contact corporate to complain so here I am leaving a review to warn others. This place has absolutely horrible customer service and the orders are wrong every single time I come to this location. By far the worst taco bueno I've ever been to. Doesn't help that most of the crew doesn't speak English so communication is nonexistent. If this is how they handle business I suggest just doing a chargeback with your credit/debit card because thats the only help you'll get with taco bueno
I got lunch here wholotta platter. My cheese was watery, chips taste old and my food was closed mind you I bought it early when they open. I will not be back
Food: 1
We just left this location and it was wonderful! Ernest was so nice very friendly and very helpful. He definitely has the best customer service! I haven’t felt this welcomed at a location in a very long time. Thank you Ernest
Food: 5
Service: 5
My Their customer service on the night shift is trash lady I was literally ignored like I did not exist, even when asking for help
Service: 1
Newer building, two staff members, male at front line appeared to be manager was very rude, and had an impatient and dismissive attitude.
Ordered two bean burritos and two chicken potato burritos and apparently they heard one chicken potato burrito with a side of beans when I asked where my other part of my order was they're like oh this is what the receipt said but I ordered something completely different. They're like well the receipt says this I was like I clearly see that but that's not what I ordered, no one there speaks English so it was hard to get my point across.
I ordered 4 wholotta platters and a chicken quesadilla through the drive thru. They were out of rice so I asked if the could substitute extra queso instead and they agreed. When I got home with the order, they left out the sour cream, guacamole, extra queso, and the chicken quesadilla. They also must have been out of the to go plates for the platters, as everything was thrown into the bag separately. I tried to call them multiple times but the phone rang so long with no answer that it disconnected. The part of the order we received tasted fine, but the service and accuracy barely deserved the 2 stars I gave.
Went through the drive through last night. There was a piece of metal in our nachos. We tried to call the location and got a voicemail that is yet to be returned. Very dangerous, glad we noticed before someone swallowed it.
Atmosphere: 1
Food: 1
Service: 1
They don’t know how follow simple directions and are extremely stingy with their sauces.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered 2 bean burritos. No wait. Opened immediately after driving away. COLD BEANS! How does a Mexican fast food place have COLD BEANS??
Atmosphere: 2
Food: 1
Service: 5
Cold nasty food that isn't safe for human consumption.
Atmosphere: 1
Food: 1
Service: 1
Sat in drivethru 10 minutes before they helped the people front of me, I Sat 10 minutes without any assistance
I'll never go back
Terrible restaurant 😫
Atmosphere: 1
Food: 1
Service: 1
Service could be better
Atmosphere: 3
Food: 4
Service: 3
I love Toco bueno but the location in Roanoke, Texas sucks! The ppl take forever to ask what I need and they are not friendly. The ceo needs to come undercover and check it out for theirs self.
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