Chipotle Mexican Grill

Terrible service Paid a whole 32$ for ONE burrito and they still forgot my chips ( paid for)

Atmosphere: 2

Food: 2

Service: 1

I usually love Chipotle I usually don't leave negative reviews, but it is jaw dropping how much meat they're giving people. It was all beans and rice.

Atmosphere: 2

Food: 2

Service: 1

No stars should be given due to the fact that every experience to the Rockwall tx location is a joke. The service is a joke, the food portion is a joke, and the pricing is a joke. Unfortunately we are frequent customers which goes against every belief I have so I’m going to vent. Starting from the top and filtering down to the employees. It’s a shame that we have to be upset with the staff due to the corporate policies, starting with the greetings, then going down the line, then to payment.

Rarely do any of the staff look like they want to be there, rarely do they look you in the eye, say hello or even smile. This starts the frustration, when ordering it is common that they do not hear/listen as it has to be repeated at least twice and by this point we have only just started our order and we usually have 3-5 orders to place.

Food portions are out of control, there is no system of assuring each meal has an equal amount of food based on what is being ordered. The portion control on rice which is one of the cheapest and biggest yields you can fluff your meal with, often times there is either to much or not enough, next is the protein. The portion of the protein should at least be 4-6 oz per serving but this is not the case in most orders. Sometimes they over do the portion and other times they barely put enough. When ordering double protein and paying an additional 5-6.00 and receiving less than the first scoop is a scam.

Pricing has gotten out of control, based on what is being ordered. How can every bowl/burrito cost the exact same???? This is where the systems falls apart. The cost for a bowl factors and averages all of the ingredients based on protein and the option to add guac or queso. 16.00 for a basic bowl with all the toppings seems reasonable but how can a bowl for a 13yr old child cost the same when they’re only getting rice and chicken. This is easily a 6-8.00 order, by skipping all of the extra toppings and still being charged the same amount as the person that ordered in front of you with their bowl overflowing is an absolute joke! There should be no reason an order for a family of 4-6 should spend 60-70.00. We can go to the Mex meat market and spend 70.00 and eat for a week with heavy portions if we choose to do so, and the homemade bowls/tacos/burritos are so much better!!

The fact that money needs to be made up on orders that were way over portioned vs the orders that are under portioned is a corporate scam. This needs to be addressed, this complaint I’m sure is extremely common and if everyone would stand their ground then the chipotle industry would suffer! It is unfortunate that there are still ppl continuing to support bc this has to change.

This Chipotle location needs help in a big way. The regular Chipotle chicken made at this location is not good. It tasted burnt today. The last two times I went here they messed up my orders and I never got an “I’m sorry.” My food also wasn’t ready on time.

Chipotle please send more training to this location as I won’t be back.

Food: 3

Service: 1

Very disappointed in the lady who was in charge there today as had such an uncaring and negative attitude. My order was not right and she did not seem to care. Was also disappointed they how very skimpy they are with the meat they put in the bowls. We definitely are paying for a generous portion. Does not make me want to go back.

Service: 1

Good food. Fast service. Good pricing

Atmosphere: 5

Food: 5

Service: 5

Try the bowl love it

Atmosphere: 4

Food: 4

Service: 4

Like many others, I almost never review businesses online unless an issue definitely needs addressed. My latest visit to this restaurant, which I have been to over 50 times, was truly deserving of a review, and unfortunately, a bottom of the barrel negative review. The checkout employee didn't hand us our food, instead just left it on the counter for us to reach for it. No lid on the bowl and no basket for the burrito?? Is that the new normal? Maybe it is.

The floors were filthy, the tables were disguting with food and trash on them, the drink/utensil counter had no napkins and was disorganized. Twice we had to go up to an employee to ask for more napkins since the supply had run out and one employee in particular was more interested in checking her phone than helping out the customer. When we left, we saw customers swiping food and trash onto the floors to clean off the disgusting tables in order to sit down at their table. We don't think we saw one clean table and there were no employees even attempting to clean them off.

Truly expensive food and absolutely awful experience. We won't be going back anytime soon and I would recommend others don't as well until they change their act.

Atmosphere: 1

Food: 2

Service: 1

I don’t know why I keep coming back… well maybe bc I think it’ll get better at some point. This is my local Chipotle and I never have my order done right.

Atmosphere: 1

Food: 1

Service: 1

Great food!

Atmosphere: 5

Food: 5

Service: 5

I’ve probably been to Chipotle over 1,000 times in the past 10 years while traveling full-time across the country in my RV, and I rarely leave negative reviews. But after visiting this location—and reading a few other reviews—it's clear the manager here should be held accountable.

This was, without a doubt, the filthiest Chipotle I’ve ever seen. Only two tables were occupied, one person was in line, and yet the place was a mess. Trash everywhere, dirty surfaces, and employees just standing around laughing and chatting instead of cleaning up. It wouldn’t take much to fix this—just someone who actually cares.

Will not be going to this location anymore had my stomach hurting for 3 days

Great food, great service! Just always cold in the restaurant

Atmosphere: 4

Food: 5

Service: 5

Food is great, but the service is super disorganized. Trash cans overflowing, soda machines out and high school kids behind the counter that don't seem to care.

Atmosphere: 5

Food: 3

Service: 1

I think their training is just to serve little food.

Atmosphere: 3

Food: 4

Service: 3