I had a situation today. The cashier was scratching her nose by using the bottom of her palm on her left hand. She did it while talking to me and then while walking towards the donuts for my order. I simply asked if she could wash her hands. Reason she used the same hand to open the bag and dug her hand in the bag to widen the bottom of the bag. I asked very nicely to wash her hands and use a different bag. By that time she was already asking why. Her face was puffy and eyes were red like she was having allergies. I wasn’t rude to her but she became very rude to me by saying “I’m not in my nose I’m just itching it.” I explained that I understood but it not hygienic to please get a fresh bag after she washes her hands. She walked away abruptly and I heard her talking to someone. This very nice manager comes to the window. I explained what happened. I don’t understand why the cashier was so upset. She had dry snot on her nose. I’m not desperate for donuts to eat someone else germs. I come here all the time. Will not be back. Your manager by the way was a gem.
Atmosphere: 5
Food: 5
Service: 1
Sebastian Williams
The last 4 times I’ve come here my order is completely wrong. Like they’re not only giving me the wrong drink, they’re adding random things to it that I’m being charged for. Bagels are burnt with a pathetic amount of cream cheese. And being given a drink with oat milk for a person with an oat allergy. The attitude of the employees is unprofessional as well. This place has truly gone to hell.
Atmosphere: 1
Food: 1
Service: 1
Cara Citty
I visit the Rockwall Dunkin on Ridge Road all the time in the mornings and love the staff. However, I just left around 4:30 on 12/15/25 and was served cold coffee when I ordered a black hot coffee. When asked to have a different cup of coffee that was hot the girl was very very rude. I decided it wasn’t worth it and left. I was very excited for my free coffee that I earned in the app. Sad day.
Roxanne Martinez
Usually pretty good but I got jelly donut the last couple of times and they only had a speck of jelly. Literally all bread. If I could post a pic I would.
Atmosphere: 5
Food: 4
Service: 5
Jill Firse
Ordered maple bacon croissant. It came to me cold. Had to park walk in & ask for it to be heated. Burnt the croissant & the cheese was not anywhere close to being melted. DO NOT GO HERE IF YOU WANT SANDWICHES. STARBUCKS IS BETTER.
Atmosphere: 3
Food: 1
Service: 2
Whitney Hughes
Was delicious
Tania R
Im a loyal client of this dunkin donut location. This review is for Emily. New hire perhaps. This young girl needs to find a job away from people!! Disrespectful, rude, attitude , disgusting demeanor and body language.. eye rolls as well! all over why is the cup not full type of question. I’m disappointed in the hiring process here. not a good image and representation for the store. Everyone else is amazing, Happy, Hard working and sweet! Wella is a gem, she should be in charge as i’ve noticed when she’s not there, the store is chaos! this interaction was sunday morning around 10:30 am - this is review from a customer that visits daily.I also want to Add that Camille was the most amazing employee and this place needs more mature people that care
Atmosphere: 1
Food: 5
Service: 1
C.Valentine Randolf
Can't get a decent cup of coffee
Atmosphere: 1
Food: 1
Service: 3
Melissa Pawlak
I went to in the drive thru & asked for a sugar donut. The lady told me they do not have sugar donuts. I asked for 4X chocolate kreme donuts. She told me they didn't have any. It was 7am & they didn't have any donuts? She didn't even offer to make any for me. I drove away upset & decided to stop at the Dunkin Donuts off Centerville in Garland after work at 9:30pm. They had 2X chocolate kreme donuts & I asked if they had anymore. The man working was so pleasant & asked me how many I wanted. He told me to give him a few minutes and he would make 2 more for me! He couldn't believe the treatment I received from the Rockwall Dunkin Donuts considering it was 7am!!!!! I will NEVER go to Rockwall again since the service was horrible & they didn't even have the donuts I wanted made! You guys need to do better & learn from the Centerville location!
Food: 1
Service: 1
Laura Maturing
Again they forgot my donut holes, what I went for, and at the window was told oh you forgot these what’s why you came back!!! I said what??!!! I drove off won’t be using them. And the Mocha frap was gross!
Went inside because the drive thru was full. They had 3 people working the drive thru. Wasn't greated when I walked in but sure gave a real sassy have nice day went I walked out after having to ask for someone to help me, I was told there were short staffed. When I didn't tell her to have a nice day she proceeded to yell it at me. Ignorance is not something I'll respond to.
J M
GREAT SERVICE THIS MORNING FROM THE ENTIRE DUNKIN CREW!
Atmosphere: 5
Food: 5
Service: 5
Carmen Peterkin
The place was clean, the cashier was nice, the donuts were not impressive weak. They taste like they were bought from Krogers. The coffee was better than the donut.
Atmosphere: 5
Food: 1
Service: 5
momisstressed
I went to Dunkin in Rockwall, and it was obvious that they guy who took my order wanted to be anywhere but at work. I ordered 1 chocolate glazed and 3 glazed donuts, then the guy asked me some dumb questions about me wanting donuts. Then he manhandled my donuts into the bag. He didn't even try to get them straight in the bag so it wouldn't fall over. So I pay, and he just walks away. He didn't ask if I wanted my receipt. He didn't say have a nice day or even thank you. Dude, GET A NEW JOB!!!!
I had a situation today. The cashier was scratching her nose by using the bottom of her palm on her left hand. She did it while talking to me and then while walking towards the donuts for my order. I simply asked if she could wash her hands. Reason she used the same hand to open the bag and dug her hand in the bag to widen the bottom of the bag. I asked very nicely to wash her hands and use a different bag. By that time she was already asking why. Her face was puffy and eyes were red like she was having allergies. I wasn’t rude to her but she became very rude to me by saying “I’m not in my nose I’m just itching it.” I explained that I understood but it not hygienic to please get a fresh bag after she washes her hands. She walked away abruptly and I heard her talking to someone. This very nice manager comes to the window. I explained what happened. I don’t understand why the cashier was so upset. She had dry snot on her nose. I’m not desperate for donuts to eat someone else germs. I come here all the time. Will not be back. Your manager by the way was a gem.
Atmosphere: 5
Food: 5
Service: 1
The last 4 times I’ve come here my order is completely wrong. Like they’re not only giving me the wrong drink, they’re adding random things to it that I’m being charged for. Bagels are burnt with a pathetic amount of cream cheese. And being given a drink with oat milk for a person with an oat allergy. The attitude of the employees is unprofessional as well. This place has truly gone to hell.
Atmosphere: 1
Food: 1
Service: 1
I visit the Rockwall Dunkin on Ridge Road all the time in the mornings and love the staff.
However, I just left around 4:30 on 12/15/25 and was served cold coffee when I ordered a black hot coffee. When asked to have a different cup of coffee that was hot the girl was very very rude. I decided it wasn’t worth it and left. I was very excited for my free coffee that I earned in the app. Sad day.
Usually pretty good but I got jelly donut the last couple of times and they only had a speck of jelly. Literally all bread. If I could post a pic I would.
Atmosphere: 5
Food: 4
Service: 5
Ordered maple bacon croissant. It came to me cold. Had to park walk in & ask for it to be heated. Burnt the croissant & the cheese was not anywhere close to being melted. DO NOT GO HERE IF YOU WANT SANDWICHES. STARBUCKS IS BETTER.
Atmosphere: 3
Food: 1
Service: 2
Was delicious
Im a loyal client of this dunkin donut location. This review is for Emily. New hire perhaps. This young girl needs to find a job away from people!!
Disrespectful, rude, attitude , disgusting demeanor and body language.. eye rolls as well! all over why is the cup not full type of question. I’m disappointed in the hiring process here. not a good image and representation for the store.
Everyone else is amazing, Happy, Hard working and sweet! Wella is a gem, she should be in charge as i’ve noticed when she’s not there, the store is chaos! this interaction was sunday morning around 10:30 am - this is review from a customer that visits daily.I also want to Add that Camille was the most amazing employee and this place needs more mature people that care
Atmosphere: 1
Food: 5
Service: 1
Can't get a decent cup of coffee
Atmosphere: 1
Food: 1
Service: 3
I went to in the drive thru & asked for a sugar donut. The lady told me they do not have sugar donuts. I asked for 4X chocolate kreme donuts. She told me they didn't have any. It was 7am & they didn't have any donuts? She didn't even offer to make any for me. I drove away upset & decided to stop at the Dunkin Donuts off Centerville in Garland after work at 9:30pm. They had 2X chocolate kreme donuts & I asked if they had anymore. The man working was so pleasant & asked me how many I wanted. He told me to give him a few minutes and he would make 2 more for me! He couldn't believe the treatment I received from the Rockwall Dunkin Donuts considering it was 7am!!!!! I will NEVER go to Rockwall again since the service was horrible & they didn't even have the donuts I wanted made! You guys need to do better & learn from the Centerville location!
Food: 1
Service: 1
Again they forgot my donut holes, what I went for, and at the window was told oh you forgot these what’s why you came back!!! I said what??!!! I drove off won’t be using them. And the Mocha frap was gross!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff were attentive without hovering.
Went inside because the drive thru was full. They had 3 people working the drive thru. Wasn't greated when I walked in but sure gave a real sassy have nice day went I walked out after having to ask for someone to help me, I was told there were short staffed. When I didn't tell her to have a nice day she proceeded to yell it at me. Ignorance is not something I'll respond to.
GREAT SERVICE THIS MORNING FROM THE ENTIRE DUNKIN CREW!
Atmosphere: 5
Food: 5
Service: 5
The place was clean, the cashier was nice, the donuts were not impressive weak. They taste like they were bought from Krogers. The coffee was better than the donut.
Atmosphere: 5
Food: 1
Service: 5
I went to Dunkin in Rockwall, and it was obvious that they guy who took my order wanted to be anywhere but at work. I ordered 1 chocolate glazed and 3 glazed donuts, then the guy asked me some dumb questions about me wanting donuts. Then he manhandled my donuts into the bag. He didn't even try to get them straight in the bag so it wouldn't fall over. So I pay, and he just walks away. He didn't ask if I wanted my receipt. He didn't say have a nice day or even thank you. Dude, GET A NEW JOB!!!!
Atmosphere: 3
Food: 4
Service: 1
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